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Should You Merge Your Facebook Place Page and Business Page?

Facebook launched many great new products this year, not least of which was Facebook Places – which went live on August 18, 2010. Facebook Places is a terrific product for both local businesses and Facebook users alike, especially since the launch of Deals.

Facebook Places

When a Facebook user checks in to a location using their iPhone, Android, BlackBerry or via, they are automatically connected to what’s called a “Place Page” for that local business on Facebook.

Claim your Place Page

Place Pages look similar to a Business (Fan) Page, with emphasis on an interactive map from Bing at the very top. Just like a Business Page, there is a wall and you can also see your check-ins plus the total check-ins per this screenshot of my own chiropractor:

Facebook Place Page - Chiropractor

The first time a venue gets “checked-in” to by any Facebook user, Facebook instantly creates a Place Page for their business. The owner of that business then has the burden of searching and finding the Place Page on Facebook and claiming the business. (Scroll to the foot of the Place Page and click on the link, Is this your business?). Once claimed, you have some editing control in terms of the profile picture and ability to publish content to anyone who has Liked your Place Page.

Claim Your Facebook Place Page

To merge or not to merge?

With these new Place Pages, at first local businesses were justified in feeling overwhelmed at yet another piece of logistical management, on top of their regular Business Page, Community Page(s), Events, and possibly Groups. However, before long, Facebook offered the ability to MERGE your Place Page with your Business Page – assuming you had an obvious connection between the two. (In other words, if you have multiple locations with multiple Place Pages, you can’t merge all of them into one Business Page).

For some small businesses, this new merged Page might be ideal. But, from what I’m seeing, many business owners are extremely dissatisfied and confused by the merge. Here’s why:

  • Just like the new Profile layout, all your tabs disappear along the top and are now links down the left hand column.
  • You cannot set a default landing tab – so all that work (and money) you put into having a beautiful custom landing tab and testing your conversion has gone to waste.
  • The central focus is the Bing map plus links that were previously on your Info tab.
  • Even for Facebook users who have liked the page, it’s not easy or obvious where to write on the wall. The page lands on “Profile” by default and users have to click “Wall” to be able to make a post.

For the past several weeks, The Ellen DeGeneres Show’s Facebook Page is the new merged style – and somehow her 4M+ fans are managing just fine to engage on the Page:

The Ellen Show - Facebook Fan Page

Does the option to unmerge make sense?

For close to 700 – and growing – small business Facebook users, they are not happy at all with the new layout. The “Unmerge Places & My Business Page” fan page sprung up and users are posting their concerns about the merged Pages on the wall, along with adding to this lengthy discussion thread on Mark Zuckerberg’s fan page. Many users are choosing to abandon their merged Page and start from scratch. [UPDATE: 12.23.10 – Facebook have now added the option to UNMERGE your Place Page and Fan Page. Scroll to the lower left and you’ll see the new link to “Unmerge all Merged Places.”]

Facebook: Unmerge Place Page and Business Page

I asked my Twitter followers for their input, and the response was mixed – some don’t mind the merged Page, others are in the same frustrated camp as the members of the Unmerge fan page. @ChadRichards made a great point about fans being happy once they had access to Deals:

Merged Facebook Place Page and Business Page - Deals

Facebook’s Guide to Facebook Places

Take a look through Facebook’s guide to Places – page five clearly states that the user is at choice as to whether they merge or not. There is a notification that comes up with a preview of what your new merged place will look like.

Advantages to merging?

For some businesses with a physical location – especially those taking advantage of the new Deals – a merged Page may prove to be more advantageous. Iron Horse Vineyards had their Place Page and Business Page automatically merged by Facebook, with no notice or option to do so.  Iron Horse now offer Deals and are managing to train their fans to navigate and engage on the new merged Page.

The benefits of a merged Page include:

  • You have one central location to manage your Facebook fans and activity.
  • You can promote Deals to entice more fans to come to your premises.
  • You can appeal to those early adopters who are all into location based services and love to check-in (or you can educate them how to do so!).

I’d like to hear from you! Let me know in the comments below your thoughts on the merging of Place Pages and Business Pages. Have you merged? If so, what feedback are you getting from your fans? Would you like Facebook to add the ability to unmerge?

Mari Smith

Often referred to as “the Queen of Facebook,” Mari Smith is widely known as the Premier Facebook Marketing Expert and a top Social Media Thought Leader. Forbes describes Mari as, “… the preeminent Facebook expert. Even Facebook asks for her help.” IBM named Mari as one of seven women that are shaping digital marketing. Mari is an in-demand keynote speaker, corporate social media strategist, dynamic live webcast host, and popular brand ambassador. She is coauthor of Facebook Marketing: An Hour A Day, and author of The New Relationship Marketing.

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  1. Nasos on July 6, 2013 at 7:55 pm

    Panos did you find a solution? I have the exact same problem.

  2. panos on May 20, 2013 at 12:56 am

    hello, after merging my pages the place won’t show on my mobile when I try to ckeck in. The business is in the middle of some fields and there is no physical address. I just adjust the location by dragging the pin in the right place.

    • Nasos on July 6, 2013 at 7:57 pm

      Panos did you find a solution? I have the exact same problem

  3. James on January 24, 2013 at 2:27 am

    Is there an update to this topic? I have both a “place” and a “page”. I want to merge, but reading the fine print on facebook prior to clicking the merge (upto 6), its says only likes and check-ins will be merged. The main host/kept page will not retain its timeline? OMG! surly the kept page is king and the timeline is kept, whilst the merged pages understandbaly loose the content, but bring over likes and check-ins…?

  4. Justin Avery on April 4, 2012 at 12:29 am

    Any changes to this now that the timeline has rolled out?

    • Cabezo26 on April 11, 2012 at 2:37 am

       I am also interested to now this!

  5. Barbara on March 28, 2012 at 10:22 am

    Thank you, Mari, for all your great posts! My organization’s FB Page was created after the Place/Page merge, so we have a somewhat different issue. Somehow our Page has gotten categorized as a Place. Therefore, it sometimes does not show up in the “all results” of Facebook’s Search function; sometimes I have to click “Places” in the left menu to see it. Though sometimes it does show up in “all results.” Weird….Anyway, I would like to change it to just a Page.

  6. Jerry Underwood on February 2, 2012 at 9:36 am

    Can anybody tell me how to change my Facebook Place into a Page? I’m trying to consolidate over a dozen business locations into one single account, but it’s still showing up as one account tied to 1 location.

  7. PHOENIXDOORS on January 10, 2012 at 3:20 pm

    I merged my place and business pages and now if anybody wants to check in, my place wont show as an option unless they write the name down in the search tab, is there a SOLUTION?

    • Arnold on February 2, 2012 at 3:35 am

       I do have the same problem … I manage the NOXX Antwerp page ( and I merged it with the place page… I can only check in if I also ‘add a new place’… Can somebody offer us a solution please ?? I really want to continue on this amount of check-ins, due to the  22K…

  8. Dhandler on November 27, 2011 at 7:55 pm

    how do I merge my group to my business page without sending a mass invite?

  9. Ritaveiga on November 4, 2011 at 9:05 pm

    Great article Mari!
    I got a question and it could be a problem! I created a Business Page for our company ( a dry cleaners chain with 5 locations) and I want to run the deals at the locations, but each store now has a place page or many place pages (some even misspelled etc) created by customers to check in! Can my business page have multiple locations? Can I merge places with the business page? What is the best solution for us? I appreciate a reply from you or anybody with knowledge on the subject! ~ thanks ~

    • Rommy on December 13, 2011 at 12:10 pm

      I am wondering the same thing. Does anybody know the answer?

  10. Burcu on September 15, 2011 at 12:58 pm

    The only thing I see is the link for “do you know the owner?” on the left side of the place page. When I click on it, it says the owner will receive an e-mail about how to claim the place. But, nothing happens afterall.

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