How To Contact Facebook: A Directory of 120+ Forms

463 Comments

  1. Mark Wilson on June 30, 2010 at 6:09 am

    Fan-tastic, thank you!



  2. weasel5i2 on June 30, 2010 at 9:32 am

    They need a better link to a form to report racist pages.



  3. @DanaWilliamsRE on June 30, 2010 at 12:17 pm

    Thanks for sharing great info Mari!



  4. Ali on June 30, 2010 at 12:31 pm

    OMG, Mari. You're amazing. This is awesome stuff you've compiled for us. Wow!!!
    Gracias mil ??



  5. Jennifer Fong on June 30, 2010 at 10:49 am

    What a fantastic resource! Thanks for compiling this Mari!



  6. Mari Smith on June 30, 2010 at 5:53 pm

    Thanks, Ali!! Definitely took a fair bit of Ninja scouting!!



  7. Social Rabbit on June 30, 2010 at 10:15 pm

    Thanks Mari, this must have taken ages to put together, but it is a great resource.



  8. Anonymous on July 1, 2010 at 1:27 am

    GOD BLESS YOU MARI,I just today posted an article on How to Find Help at Twitter, and I’ve added this link to it. I’m going right now to post this link to all my social media. You are a saint in my books. http://www.visualartsjunction.com/?p=9747



  9. PoolServiceSoftware on July 1, 2010 at 9:50 am

    Wow! That is insane!! I've had people ask me in the past how to contact FB and it took me forever to find a way – now it's all here in one easy spot! You are awesome Mari!



  10. marveen1 on July 2, 2010 at 2:06 pm

    You are a good ninja Mari!
    Thanks
    MarVeena



  11. Kimberly on July 2, 2010 at 5:48 pm

    Great post Mari! I wrote about it on my blog and posted a link to your full directory. I can’t even imagine how much time it took to compile your list!



  12. Becky Cortino on July 3, 2010 at 7:03 pm

    FABulous, Mari 🙂 Love the book, too! Great-great info — quite a bit of Ninja scouting it pulling this awesome list together, it would seem — totally amazing and appreciated!



  13. Vinil Ramdev on July 5, 2010 at 6:16 am

    wow… what a resource!!



  14. Eureka Janet on July 5, 2010 at 8:55 am

    Well…dear Mari~! Since you posted this list I have found myself returning to it at least daily (if not more~!). So, I guess (!) I can say that it has come in handy…Ha~!

    Thank you for all of your hard work…you're a good egg~!



  15. Brian Austin on July 5, 2010 at 5:20 pm

    Awesome Post Mari.. Thanks for putting the time in on this one… (clapping)



  16. Aa on July 7, 2010 at 11:28 am

    Mari-

    Would you have any insight on the following problem?

    I had deactivated my fb account back in March I believe it was when my wife and simply began using her account. Now, all of a sudden, my wife logs on to our account and sees that my old account is active! I don't know why/how/how long ago this happened, but it really ticked her off. Now I'm trying to figure this out, but she won't believe me that I honestly did not reactivate it. We log on to our joint account nearly every day, so I would think it would have been noticed relatively quickly. How can I prove to her that I really did not reactivate my old account behind her back?

    I thought deactivating and deleting were the same thing back when I did it, otherwise I would have actually deleted instead of deactivated it. Now I know the difference and will be deleting today…and hoping it's gone in 14 days.



  17. Mari Smith on July 7, 2010 at 12:45 pm

    Wow, that is really bizarre!! Hmm, yes if you go ahead and follow the instructions above for actually DELETING your account vs deactivating, that should do the trick. How odd that Facebook seem to reactivate after a certain period? I haven't heard anything about that!



  18. Mari Smith on July 7, 2010 at 7:45 pm

    Wow, that is really bizarre!! Hmm, yes if you go ahead and follow the instructions above for actually DELETING your account vs deactivating, that should do the trick. How odd that Facebook seem to reactivate after a certain period? I haven’t heard anything about that!



  19. Tommycrowe on July 8, 2010 at 7:57 am

    Is there any way to get a record of what I have sent/posted from my account. I am being accused of something i never sent and want proof that It was never sent from my account!! Any help would be appreciated!



  20. Mari Smith on July 8, 2010 at 11:56 am

    For emails, you should be able to go into your Sent Items — but then if something was deleted that can't be proven. There's no Trash unlike other email systems.

    For posts, try backing up your Facebook profile with http://socialsafe.net – it's a few dollars for the app but well worth it. This backs up all your content. Again, however, it wouldn't prove that something had not been posted if it got deleted.

    Hope this helps some!



  21. Jenna on July 9, 2010 at 4:28 pm

    Wow! Talk about a lot of links. Thanks for sharing all this information with us! My only issue with Facebook and accounts is when you create an account – for a college group or a business, you are permanently the owner/manger of that group. There is no way to pass along the responsibility. Hope Facebook changes that policy soon.



  22. Larry James on July 9, 2010 at 8:25 pm

    Great article. I’ve re-posted it to my 2,700+ Facebook friends.

    Sidebar. . . I, too, am an author. You might want to know about my Authors & Speakers Website. More than 110 FREE articles. Check out the article, “40+ Ways to Make Your Next Book Signing an EVENT!” on the Articles Menu. http//www.AuthorsandSpeakersNetwork.com – Enjoy and pass it along to your author/speaker friends.



  23. Ellie Yamane on July 10, 2010 at 4:30 pm

    Great list.. thank you!



  24. Warren Whitlock on July 10, 2010 at 12:03 pm

    I needed this. I was just sending all to Matt Z and he never replies



  25. Mari Smith on July 10, 2010 at 12:15 pm

    Lmao – too funny, Warren!



  26. Mari Smith on July 10, 2010 at 12:20 pm

    Hi Jenna — glad you found this directory useful! Hm, regards the situation you describe – the only thing you can do as the original creator/admin of a group is leave the group. But, of course, not before first assigning one or more other admins. Then, rejoin the group.



  27. Carolyn on July 11, 2010 at 11:06 am

    Mari, You are just wonderful, what would we do without you! Thanks for all the valuable information and resources you provide us. This is just sooooo awesome…(I sure hope you had some staff helping on this one!)

    Thanks Again
    Caroln ???



  28. Ivan Walsh on July 11, 2010 at 2:21 pm

    Thank You! This material didn’t happen by accident. Great stuff.



  29. Cannon Social Media on July 11, 2010 at 9:07 am

    I have found that if you Tweet and post something on your Facebook Biz Page about an issue, Facebook finds it and takes care of it.



  30. webinarlistings on July 11, 2010 at 11:44 am

    Holy cow, this is AWESOME!

    -Rachel-



  31. Mari Smith on July 11, 2010 at 11:29 am

    Woah – I've never ever heard of that. You must be the lucky one. lol.



  32. Mari Smith on July 11, 2010 at 11:29 am

    Bless you – thanks heaps!! (cute smiley!)



  33. Mari Smith on July 11, 2010 at 11:33 am

    hehee – thanks hon!!!



  34. Mari Smith on July 11, 2010 at 11:34 am

    w00t!! You're very welcome! ???



  35. Mita Srinivasan on July 11, 2010 at 11:54 pm

    Would it be possible to find assistance with Fan Pages – transferring ownership to the company? I set up a couple of fan pages for my clients and would like to transfer ownership back but don't know how. HELP please!



  36. Jenna on July 12, 2010 at 10:30 am

    I've tried that and it doesn't seem to be an option as of now…



  37. Erin on July 12, 2010 at 10:33 am

    Thanks for the article and great information Mari! Our company has been facing an issue and I thought you might have some advice. There have been many Facebook pages created using our company name that are in no way associated with or created by us. We have gone in and reported all these pages, but so far, nothing has been done by Facebook to take them down. Do you have any recommendations of what we should do? Would one of the forms you included in your article be appropriate for us to send in in this situation? Thanks for any help or advice you might have! Erin



  38. Mari Smith on July 12, 2010 at 10:46 am

    Lol – thank you!



  39. Buki1221 on July 20, 2010 at 10:56 am

    How do you contact facebook after someone has blocked you and are still spreading lies about you and your business on their facebook page.



  40. tricks tips on July 23, 2010 at 9:22 am

    simple superb……Its very tough job to create this gr8 killer list…
    i like it really…….



  41. Aa on July 27, 2010 at 10:23 am

    This is the most helpful Facebook information post I have ever seen, and I have read a bunch lately. Thank you so much for sharing your work.



  42. Himvaloville on July 31, 2010 at 9:13 am

    Do you know how to contact them to report bullying and death threats being made? They are posted on this persons own profile and I cant see them but a friend of mine printed them out on her computer showing all the things my aunt was saying about my dad. We are going to be filing harassment and slander charges on her but we need to get in contact with facebook. Any ideas where to start at all?



  43. AG on August 3, 2010 at 1:51 pm

    Hello.
    Its very difficult to browse all the links in one page.
    Try to use Gimao.com widget for presenting as folders directory



  44. Maureen on August 11, 2010 at 10:14 pm

    Thank you, thank you, thank you! This couldn't have come at a better time. I needed to get a hold of facebook and you made it that easy!



  45. Ron on August 19, 2010 at 5:10 pm

    Mari I have a huge problem! My requests box on my home page disappeared and i am not able to get any gifts or requests. Can you help me? I have looked everywhere



  46. Cheryl on August 20, 2010 at 12:37 pm

    How am I notified if someone “likes” my Facebook Page?
    Am I notified of who that is?



  47. Nataliemlees on August 23, 2010 at 2:11 pm

    Helpful for most things but my question seems to be an unanswed one.

    Someone keeps getting photos of dresses I have made removed from my business page. They are my intellectual property, so how can FB remove them? Thay say I can fill in a form to appeal, but I cannot find this form.

    Thanks

    Natalie



  48. MichelleLydy on August 24, 2010 at 11:12 am

    My name is Robert E. Lydy III, I recently got a new cell phone and was trying to access facebook on it. This has disabled my account. When I log on from a computer it gives me a series of pictures to look at. Some of these people I haven't seen since 1988 so I don't recognize them. Then it says it will send a text to my phone for a conformation number and I am not recieving that either. Please email me at MichelleLydy@msn.com to tell me how to rectify this.



  49. Mari Smith on August 24, 2010 at 10:04 pm

    Hi Cheryl — no, Facebook does not currently notify fan page owners when someone likes their page.



  50. Mari Smith on August 24, 2010 at 10:04 pm

    Wow, that's odd – sounds like a temporary bug. Did it get resolved yet?



  51. Julieanne van Zyl on August 25, 2010 at 10:33 pm

    Mari, this is an amazingly and incredibly valuable resource for Facebook users!



  52. Arc74 on August 26, 2010 at 12:23 am

    With all the links you’ve provided, you havent provided one email address !!!

    I just recieved the following email from Facebook:
    We have detected that your Facebook account is infected with a form of malware, or virus, called Koobface. You downloaded the virus after receiving a message from a friend, which invited you to view a video. To restore your account, please log into Facebook and follow the instructions you see there.

    So i logged on and followed the instructions.
    Instruction #1, get a code texted to you. No problem, done.
    Instruction #2, paste that code on the page that requested it. PROBLEM. There is no where to paste the code.

    So now what do i do?? Am totally frustrated

    Annabelle



  53. Chance Chapman on August 26, 2010 at 4:29 pm

    Thank you for the great list! It is very helpful to have all of these located in one stop.

    ———–
    Chance Chapman
    co-Founder of WeTeachFacebook
    http://wwwfacebook.com/WeTeachFB



  54. tom_merle on August 26, 2010 at 5:29 pm

    When attempting to register our name for a page I get “Our automated system will not allow the name “winecoop”. It may violate our Pages Guidelines or contain a word or phrase that is blocked to prevent the creation of unofficial or otherwise prohibited Pages. If you believe this is an error, please contact our Customer Support team.” I contacted them stating that wine.coop is our domain name, but hear nothing back. We are a registered buyers cooperative http://www.nic.coop/whois/wine.coop. We are structured on cooperative principles, and intend to offer an alternative to ~wine.com~ which has a Facebook page with over 16,000 likers http://www.facebook.com/winecom?ref=ts. So if they can do it, why can't we?



  55. Lisa Adcox on August 28, 2010 at 4:38 pm

    This is so helpful to have a list like this.
    Thank you



  56. Cajunads on August 31, 2010 at 12:03 pm

    Facebook is keeping me out of my account until I can identify photos I have never seen from friends of my account. WTH?



  57. Golda Smith on August 31, 2010 at 9:12 pm

    WOW, I've honestly never seen anything this comprehensive. This is such a detailed list and must have taken hours to compile. Thank you so much for sharing this.

    Golda



  58. Steve F. on September 1, 2010 at 1:52 pm

    Anybody got any ideas on how i can get FB to stop blocking me from making friend requests? I made one to a local bar in the area i just moved to and as a result facebook blocked me from making additional ones.



  59. tom_merle on September 2, 2010 at 12:03 am

    I gave up, but more accurately, and knowing that there are pros and cons

    with each, I decided to go with groups instead of pages. I/we really want

    members not “Likers.” But I am glad to have that form.

    Many thanks for responding, Mari!

    TOM



  60. Mari Smith on September 1, 2010 at 11:17 pm

    My pleasure, Golda!! It did take a while!



  61. Mari Smith on September 1, 2010 at 11:18 pm

    Wow, that's so odd. Often when Facebook impose a block – whether it's for friend invites or sending messages, for example – the block gets lifted after a period of time. You just need to be patient, I'm afraid!!



  62. Mari Smith on September 1, 2010 at 11:19 pm

    Ohhh dear – this has to be one of the MOST frustrating things Facebook has introduced. It's a new form of verification and from what I've seen and heard, there's not much you can do but keep trying. Otherwise, I would try to find one of the forms here that is close to the issue and just use that to contact Facebook.



  63. Mari Smith on September 1, 2010 at 11:25 pm

    Oh wow – sounds like a bug in the system. I would just use this form to contact Facebook: http://www.facebook.com/help/contact.php?show_form=username_infringement — I've had clients use this with success to get the name they wanted that wasn't registering properly for them.

    Good luck!!



  64. Mari Smith on September 1, 2010 at 11:26 pm

    My pleasure – thanks for stopping by, Chance!



  65. Mari Smith on September 1, 2010 at 11:28 pm

    Sorry to hear of your predicament, Annabelle and apologies for the delay in replying to you.

    Gosh, this does sound very fishy indeed. Hmmm, I could swear there was a contact form for this type of issue but am not seeing it. Maybe try this one? http://www.facebook.com/help/contact.php?show_form=disabled

    Also, sadly, yes – Facebook does not provide any way to contact them by email anymore. It's all done by these forms.



  66. Mari Smith on September 1, 2010 at 11:29 pm

    Bless you – thanks for saying!! 🙂



  67. yusufchowdhury on September 7, 2010 at 10:41 am

    I am so grateful that you put all these resources 🙂 Thank you!



  68. Journee Schavrien on September 7, 2010 at 5:04 pm

    facebook wont let me spell my name the way its supposed to be spelled and i cant find anything to help me



  69. Blessed4life71 on September 9, 2010 at 12:07 pm

    My account has been closed. I haven't recevied any notification as too why my account is closed. even when I try too sign in as a new facbook friend it will not allow me to do so.(this email address already taking) So if I can't sign in and I can't create a new account. what do I do??? has someone hack into my account and now I don't have no access to it anymore. when I completed the hacking form it said that my email address was unknown,but yet I can't use it to open a new account.



  70. Sproffitt on September 13, 2010 at 8:27 am

    Hi there, this is helpful stuff and I found you on Facebook too! I will post my comment here though — maybe others have thoughts on it. I know it may sound counterintuitive, but we set up our page initially to NOT allow comments (there are sound reasons for this which I won't go into here). Originally, by default, the page did not have comments — exactly as we wanted/needed for it to be. Since then, it seems recently, comments have reappeared. I cannot get them to 'turn off' by editing the wall settings … I can't figure out what's up and of course, have no one at Facebook to turn to with the question. Anyone have an idea?



  71. Visual_means on September 15, 2010 at 4:07 pm

    For days, I have not been able to reactivate my profile, my cause page, my page, with no avail. I am still awaiting Facebook to contact me with reactivation. Thank you for your support as I hope to obtain my account back.



  72. gmf on September 17, 2010 at 4:48 am

    i am a facebbok subscriber and play the game nanostar siege. my game id is twobeers and i almost never can get credit for my defensive “raid denied”. the money and points almost always get erased by “trouble in the kingdom” timed outs. why is this, can it / will it be fixed. i have talked to others who do not seem to have AS MUCH trouble as i. it is frustrating and i am leaning closer and closer to quiting.



  73. Svardanyan on September 18, 2010 at 11:25 pm

    Hi this is a very helpful website; however, I am having a problem on which I could not find an answer. Someone has used my phone number in their Facebook profile and I keep getting messages. Do you know how I can find this person? Thank you.



  74. Hind_usa2005 on September 19, 2010 at 9:52 am

    my facebook profile been disabled like 2 weeks ago for no reason i am sure i didnt break any facebook rules or anything like that and i tried to email facebook team million times but i never got any response. any help here of what should i do next. thank you



  75. Tinkerbell on September 20, 2010 at 2:10 pm

    Hi…thank you so much for your info listed here. I wonder whether you have any advice regarding posting unauthorised photos. A contact (not a FB friend) has created a group in my name and posted photos of me in my underwear on them….and has used threatening messages should I take action. I have reported him, his threatening messages and the group. They are my photos, his messages are intimidating, and I have not only serious concerns as I do not wish people to see these photos if they search for me by name, but also as a mother. I have repeatedly blocked this user, only for him to create another account and fine me again.
    I reported all of these yesterday using the report buttons yet am concerned that without being able to contact FB directly with the full story and details, nothing will be done.
    I would really appreciate some help. Thank you.



  76. Jenna on September 20, 2010 at 6:08 pm

    I need help 🙁

    I created a group for a company I no longer work for and am not the admin to anymore. I need this to get deleted as it conflicts with another job how do i do so?



  77. Tinkerbell on September 20, 2010 at 11:34 pm

    Hi Mari….what do you advise for someone who has experienced bullying and harassment..plus having private photos posted on a group page set up in her name. This has happened to me this week. I have received blackmailing messages – which I have reported, blocked the user, and reported the Group which shows photos of me in my underwear – sent to this contact privately. Am I likely to have any joy or is there anything else I can do? I am concerned that I am unable to contact FB with an email explaining in detail why this user should be banned and also why this group must be removed. It is causing me a great deal of distress. I reported all the issues on Sunday.
    Please help.



  78. Abitcrunchy on September 22, 2010 at 11:53 am

    Hi. I am an advocate against pharmaceuticals. I mostly post only peer reviewed medical literature. There are paid shills on facebook who try to incite anger with people like me. I ignore them. The worst thing I have ever typed into facebook is “Don't feed the trolls”. I don't fight with them, I don't return the name calling, I ignore them. I stick to facts only. At first I began to notice that links to Oxford Journals and Wiley Science were all blocked…I could not post the links on anyone's walls, nor could I send private messages with these links…I got a pop-up stating the content was blocked. Then it began happening on every single link I tried to post. Now I am completely locked out of facebook, the sign-in page won't even load. I get “Problem loading page” every time. I don't sell any products or services, nor are there products or services being sold on the links I've been unable to post. There is no misuse, no abuse, no spamming by me at all. I'm being censored and my freedom of speech is being denied. Not to mention that I can't even socialize with friends.

    What can I do, aside from hiring an attorney? I'm not the suing type but I do firmly stand on principal and something needs to be done about this!



  79. R Troutt on September 23, 2010 at 8:16 am

    Mari, thank you for the great job in compiling this list. It will be a great help. One thing I have been trying to figure out and can't is a way to contact Facebook to see if they will disconnect my personal account from my business account. Do you have a suggestion of what form I should use to explain my situation and ask them to do so? Thanks so much.



  80. Toff on September 23, 2010 at 8:09 am

    This list is impressive and much appreciated!

    Evidently, a Facebook Group Admin can leave a group stranded without an admin. If the Group is totally public, that's not a problem, but if the group is restricted and there is not an admin to approve anyone, then you will never be able to get new members. The process of getting a new admin for a group that is restricted happens often enough that there is now a form for it. I've filled out the form, but so far it's been a week with no response.

    Anyone have any idea what a typical response time could be?



  81. Marinewife on September 24, 2010 at 5:27 am

    Great Article but I still can't find help to my question.

    Maybe you can help. I have a page for my business and when a previous customer I had wrote more than one review it erased the first one. I'm trying to find out why and if there is any way to change it.

    Thanks



  82. Krystian Siek on September 24, 2010 at 11:30 am

    i need info how to restore my apps that i created, after acc disabled.

    anyone?



  83. Bfudge85 on September 25, 2010 at 1:59 pm

    This is great and all but, what if some stranger posts photos of your kids on there profile and their profile is set to private and the photo of your kids is set to their profile photo. also, keep in mind that you already sent a message to the user to remove the photo of your toddlers and that you already made Facebook aware but they did not manually remove the photos from that users account even though you have private photos of your kids in your profile as evidence. what then? where would i go to do this? It is not like Myspace where you can report the image as inappropriate and give a reason as to why you need it removed. also yes this is happening to me right now as i type this.



  84. Arivu_ja on September 26, 2010 at 1:57 am

    facebook is blocked for me wat to do any one help me……?
    my



  85. Newdude0822 on September 26, 2010 at 9:07 pm

    I have the same name as a celebrity and I cannot get a facebook name using my real name, even if I use my middle name also. How can I get FB to allow me to use my real name. Right now I use Mike instead of Michael.

    Thanks.



  86. Bodonnell on September 29, 2010 at 12:44 pm

    I am obtaining a security error when attempting to go to my facebook account. It asks me for my birthday of which I answer and it is telling me that it is not correct.

    I am frustrated because there is no technical support, does anyone have any suggestions.

    thanks



  87. Sarah on September 29, 2010 at 5:09 pm

    Hello,
    My fan page got deleted on Facebook and I have no idea how or why. I need to find out how this happened. I did not receive an email or any correspondence from Facebook telling me why this happened. Is there any way to contact them regarding this issue? It’s a business page and I had a lot of fans. Now I have none and have to start over.
    Thanks….



  88. Sanvally on September 30, 2010 at 9:59 am

    i have a fake profile pretending me using with my real pictures, i have lodged report/complaints several times time to facebook, nothing heppend:( its ruining my life and spreading all over.. what should i do, please help me



  89. Abrudb on September 30, 2010 at 9:56 am

    I have discovered a facebook page about me that I did not create. I do not have a facebook account, nor do I want one. I cannot find anyplace on facebook to report this. Ideas?



  90. Troy on September 30, 2010 at 1:10 pm

    Does anyone know why when I get a facebook message it tells me one time (example 5:20pm) while on my page it will say 3:20? Im not sure why there are 2 different times on there…can anyone tell me this? Im wondering if its from time zones or just what is going on. Not everyones will come through with odd times, but a few do. Thanks!



  91. Jevinn on October 1, 2010 at 12:42 pm

    i keep getting return emails when i try and contact them because my account is disabled for some reason..the email says the info email addy doesnt go through….how do i actually talk to someone from facebook about my account????? someone please email me at jevinn@hotmail.com



  92. Mari Smith on October 2, 2010 at 1:17 pm

    Have you filled out the correct form for account deactivation? To my knowledge, Facebook don't actually offer a phone/email customer support… unless you happen to have your own account rep (which seems to be for big brands/advertisers).



  93. Mari Smith on October 2, 2010 at 1:18 pm

    Sounds like a timezone difference for sure, Troy.



  94. Mari Smith on October 2, 2010 at 1:25 pm

    Hmm – is it a personal profile? or maybe a community page? Is it possible someone has the same name as you?

    Regardless, to report an actual profile/page – you'll need to go to the actual page and scroll to the bottom left and look for the “Report this profile/page” link. That's the proper way to let Facebook know. Sadly, I'm not sure how responsive they are – in other words, it's not like the profile will come down right away.



  95. Mari Smith on October 2, 2010 at 1:26 pm

    Wow, so sorry to hear this — to report an actual profile/page – you'll need to go to the actual page and scroll to the bottom left and look for the “Report this profile/page” link. That's the proper way to let Facebook know. Sadly, I'm not sure how responsive they are – in other words, it's not like the profile will come down right away.

    Alternatively, try one of the breach of intellectual property forms – they seem responsive to those. Maybe this one: http://www.facebook.com/legal/copyright.php?noncopyright_notice=1



  96. Mari Smith on October 2, 2010 at 1:26 pm

    This is the form to use to report a deactivated fan page:

    http://www.facebook.com/help/contact.php?show_form=page_disabled



  97. Ejciulla on October 2, 2010 at 3:29 pm

    I need to reactivate my facebook account and report someone that is impersonating me

    Please help



  98. Mary Margaret White-Levilain on October 2, 2010 at 10:58 pm

    This is a great resource. We can all be thankful of Mari Smith for her dedication in understanding and sharing resources to meet our FB needs and dreams.

    Hugs and Kudos to you Mari,

    Mary Margaret



  99. Mari Smith on October 3, 2010 at 4:31 pm

    Bless you – thanks heaps!!! 🙂



  100. Mari Smith on October 3, 2010 at 4:31 pm

    Ahhh alas you'll need to fill out the appropriate form and wait patiently.



  101. weslen1 on October 6, 2010 at 7:52 am

    That is the same as is happening to me. The first pic had my granddaughter in it but all the rest were “strangers”. But identifying photos is the ONLY choice they give me for verifying my account.

    They SAY my account was “phished” but the time they give is more than 12 hrs before they blocked my account. And the “blocking” happened when I was trying to send a game gift. I tried sending an e-mail and it came back.



  102. weslen1 on October 6, 2010 at 7:58 am

    Facebook is a useless, bug infested, waste of a site. No way to contact them for a specific problem. They block you for NO REASON and make it impossible to get unblocked. They only verification choice they give you is to identify “friends” in photos, said “friends” being strangers who you wouldn't recognize on the street if they walked right up to you because they are “friends of friends” added for the sole purpose of adding “neighbors” to games.

    I would LOVE to contact Facebook to demand every dime of my money back for game cash and items I've bought for those games that are now useless and inaccessible.



  103. Indulekha Nanayakkara on October 7, 2010 at 5:13 am

    I have reported several profiles when a friend of mine was inundated with posts and comments form several dozens of fake profiles of a malicious ‘ex’ and facebook did delete them. I did it the way Mari had described and so did a number of my friends.
    @Sanvally do ask your friends to report this fake profile too. I suppose more reports would suggest them they should take action.



  104. Indulekha Nanayakkara on October 7, 2010 at 5:18 am

    Mari, I have a question. When I go to the facebook Ad page and click on “Create an Ad”, I get a message like this…

    ” * Your account has been disabled. All of your ads have been stopped and should not be run again on the site under any circumstances. Generally, we disable an account if too many of its ads violate our Terms of Use or Advertising Guidelines. Unfortunately we cannot provide you with the specific violations that have been deemed abusive. Please review our Terms of Use and Advertising Guidelines if you have further questions. ”

    The thing is.. I’ve never created an Ad on facebook ever! Because this had been there from day 1. The first time I visited this page was out of curiosity and not to create an ad, cuz I’ve never had the need to. And I didn’t bother me that I was unable to create an ad. But now I would like to explore the possibilities of creating an Ad for some of the pages that I’m managing and I’m unable to even attempt to do so. Any idea how I should handle this issue? Please help! Thanks.



  105. Jmath on October 7, 2010 at 11:38 am

    I cannot access my FB Profile. Last week I tried to log on and they said that there was “Suspicious Activity” on my account and that I had to “Verify My Account”. They have steps in a system that requires you to identify your Friends Images. I use my account for business and I have 4,900+ Friends and this is an impossible task. They do have a link that allows you to contact them if you have any issues with system. Well I do have an issue and I have contacted them 3 times now and there has been no response. There has got to be a better way. Any ideas? Thanks.



  106. Darcie Newton on October 7, 2010 at 1:51 pm

    Wow…what a resource…thanks so much.



  107. Jorrit on October 11, 2010 at 5:45 am

    I have a question.

    When you got this message: “your publishing rights have been blocked due to a violation of the Pages terms of use”, but Facebook Don't ask you to authenticate that page, what you should to do? I work at that company of that page.

    Thanks all!



  108. Mari Smith on October 11, 2010 at 3:43 pm

    So sorry to hear of this situation. I have a similar approach to my own profile and haven't had to deal with that photo ID feature… yet. It just seems ridiculous – some friends have tagged pictures of landscapes, pets, body parts, you name it. 🙁 Then FB lock you out if you can't get the right number of friends correct.

    I know we tweeted a bit on Twitter today; I would actually suggest trying one of the other forms on this directory here… not too off-topic, but sometimes FB seems to respond to certain forms more than others. Perhaps they have a hierarchical system, I'm not sure.

    You could try blogging about the situation and getting support from your other communities to build buzz. Often there's power in numbers in a situation like this.

    Wish I could be of more help. Contrary to what many folks out there think, I do not have direct contacts inside Facebook that can pull favors for me. 😐



  109. Mari Smith on October 11, 2010 at 3:48 pm

    Woah – that is uber bizarre!! Seems like a bug to me for sure. I would use the form to report a bug with Facebook ads. Perhaps try this one: http://www.facebook.com/help/contact.php?show_form=ads_suggestions



  110. Liz Garland on October 11, 2010 at 7:10 pm

    You are the TREMENDOUS GIFT! Thank you for all you do to make my life and job so much easier!



  111. Mojchy_5 on October 13, 2010 at 12:12 am

    Which is the correct form for deactivation? I'm having a problem with a profile that was created. Somehow 2 accounts have conected to one e-mail address. And now I can't eliminate the non-working account, because I don't have access to it. Who am I to contact for profile elimination, because with all the forms around FB page, I can't find the right one?



  112. John R. Math on October 15, 2010 at 9:10 am

    Thanks…I have sent emails to abuse@, appeals@, security@, info@, contact@, advertising@ I have 5 messages to the advertising section telling them that I cannot advertise (which I really want to do) and nothing! Isn't that how they make their money? I even sent one to Zuckerman and nothing.

    Any replys that I have received go something like this “Our records indicate that there is no disabled account associated with the email address you are using to contact us” and then they send you back to the Help Page. I have sent over 40 emails over the span of 2 weeks and I have received, maybe 5 emails that do not address the situation at all. It as if they just reply with a form letter that makes them look responsive in order to get you back to the Help Page, where they do not have to deal with you.

    I have read in some Forums in which some people are defending the FB lousy service because they are free! I am sorry but they have at least a moral obligation to provide a service. Besides that, it isn't like FB is some start up, they are Billion(s) Dollar Corporation…one would think? I guess if you have 500 Million Customers and a captive audience, who cares if you P.O. a few customers. Thanks again for your help.



  113. mitpianoman on October 17, 2010 at 9:15 pm

    Here's one I didn't see listed:
    “Email Address already in use” message:
    http://www.facebook.com/help/reg.php?show_form=dup_email



  114. Mari Smith on October 20, 2010 at 11:36 am

    Awesome – thank you thank you!! I'll add it. Phew, lots more contact forms to add now with the New Groups too!



  115. Orucos on October 22, 2010 at 7:36 am

    honestly, i can’t even express how much i appreciate this. thanks for all your effort and your generosity.



  116. KJW on October 26, 2010 at 6:56 am

    Any suggestions on how to have a profile removed when you are not the one who created it. Someone has created a fake acct in my childs name with photo and false and malicious info. 2 months ago I clicked on the one and only link to report this. The acct is still active and when I click on the link now it says that it has already been reported, but nothing is being done to remove it.



  117. Mari Smith on October 26, 2010 at 9:42 am

    That is so unfortunate. Ya, the way to report a fake profile is indeed to click the “Report Profile” link at the bottom left of the offensive post. Facebook seem to be terribly slow in responding to some of these reports. You might try filling out one of the contact forms here, even if it doesn't quite match your issue.



  118. Mari Smith on October 26, 2010 at 9:44 am

    Happy to help!! 😉



  119. Just Me on October 28, 2010 at 4:20 am

    I have someone on here bashing me and my family every chance he gets…i have reported his profile and flagged every one of his messages…but that was months ago…its so sad FB lets this continue!



  120. Just Me on October 28, 2010 at 4:21 am

    And they dont block the ones that are reported for abuse…how sad is that?



  121. Victoria Petersen on October 28, 2010 at 6:16 pm

    I am having a *terrible* time finding information for page admins on Facebook Places. A client of mine merged our business page with his place…

    My main question is how this affects the top tabs that show up on a business page, and the settings for an FBML landing page. (we now have a link to our old landing fbml page in a list of links in the left column – I want our old landing page back!!)

    Thanks in advance for help!!



  122. Daverati on November 3, 2010 at 7:53 am

    Mari, wonderful list! Thanks for putting it together.

    BTW, have you heard of anyone's Fan Page becoming suddenly disconnected with their personal account? That's what we're experiencing: access to our Fan Page has suddenly disappeared from our personal account. We tried a link we have to create an ad, but when the page loads, we get a message that says, “You are no longer an administrator of “[Page Name]”. In order to use connections targeting or create an ad for a Page, you must be an admin of the associated Page. If you believe you are receiving this notification in error, please contact the main administrator of “[Page Name]”. We are really baffled by this, as we never to our knowledge changed the administrator of the Fan Page. Have you heard of anything like this? Thanks!



  123. Lolalondon75 on November 3, 2010 at 9:13 pm

    Who do I contact if I have an idea to sell to Facebook ? Something that can increase their revenue?



  124. Magnet112592 on November 4, 2010 at 9:00 am

    I keep being charged for things I did not purchase on facebook and I don't know who to contact to get it removed. Do you know?



  125. Mari Smith on November 4, 2010 at 3:33 pm

    Oh dear, this is really unfortunate to hear. I'm assuming you've filled out at least one of these contact forms? One closest to credits/ads would do. Otherwise, most definitely call up your credit card company/bank and dispute the charges. They have to then reverse them and refund you. If you cannot get Facebook to respond/cooperate and they are erroneously charging you, then go at it from the other end. Good luck!!!



  126. Mari Smith on November 4, 2010 at 3:34 pm

    Wow, not sure at all. I would fill out one of the Suggestion forms.



  127. Mari Smith on November 4, 2010 at 3:35 pm

    Oh wow, that is crazy. 🙁 I haven't heard of such a situation and would for sure use one of these contact forms here as close as possible to your situation. I'm guessing there was no other assigned Admin? Ideally, all fan pages should have at least one other Admin.



  128. Mari Smith on November 4, 2010 at 4:02 pm

    Ohhhh dear – this merging thing is a big mess so far, IMHO. 🙁 To my knowledge, there is no way to “unmerge” the Place Page and Business Page. Plus, there is no way to direct non-fans to a landing tab anymore seeing the new Place Page view is the default always. Plus, the tabs are only accessible via the left menu, not the top.

    I'm continuing to do research on this topic and will keep you posted. Otherwise, definitely fill out one of these contact forms – maybe one of the report bug ones – and include screenshots. If enough peeps nag Facebook about this issue, they have to do something about it!



  129. Mari Smith on November 4, 2010 at 4:02 pm

    Yes, very sad — I'm not sure what it takes to really get a report noticed and the content removed. 🙁 Seems to take quite some time.



  130. Mari Smith on November 4, 2010 at 4:04 pm

    I'm so sorry to hear that. 🙁 Honestly, I would do everything you can to rally the support of your community, and influencers, even your local politician and/or even filing a police report. By getting enough support and buzz going, Facebook have to deal with these types of issues. 🙁



  131. Brian Z on November 5, 2010 at 12:23 pm

    I've got a friend who has recently gotten divorced and has spent the last month trying to change her name, and every time no matter what it rejects the name change. It has allowed her to add her maiden name after her former married one, but will not let her remove her old married name. Any idea on who to contact to get this fixed



  132. shanny16 on November 10, 2010 at 8:42 am

    Mari, This page is awesome..

    I have had an issue with someone hacking into my account and sending inappropriate messages “from me” to my friends. Is there anyway to contact facebook to tell them about this issue, and maybe get the IP number of the computer in which the message was sent from. Or give them my IP number to prove that I did not send that message? The reason I want to do this is because I believe I know who got into my account, but I have no way of proving it without the IP number…

    any suggestions?? thanks!



  133. PS12 on November 10, 2010 at 9:54 am

    hey wow this is so very helpful! Thanks for your effort and time. I wanted to report a group which is malicious and posting incorrect, hateful things, but when I press report it says I already have and I asked my friend to do it and it gave the same response even though we never had before. So would you happen to know any way to contact Facebook to get the page closed down?



  134. Mari Smith on November 11, 2010 at 9:12 am

    Unfortunately, Facebook are not known for their speedy action in taking down groups. 🙁 Hang in there.



  135. Mari Smith on November 11, 2010 at 9:17 am

    Gosh, I really don't know what to suggest. 🙁 I would just go for one of the forms here?



  136. Mari Smith on November 11, 2010 at 9:18 am

    Oh dear so sorry to hear this — I would try a bug report form?



  137. PS12 on November 12, 2010 at 1:40 am

    🙁 thanks Mari do you think there is any other way to report the group?



  138. Gorby on November 12, 2010 at 10:16 pm

    Hi there! for over a year now i’ve been trying to get my facebook account deactivated, i can’t access it or my e-mail address.it’s very frustating and causing alot of problems in my marriage because of the comments people have been making about my photos. I want the account deactivated asap, i’ve tried numerous ways to get it removed. please help!! from Lisa.



  139. Jordan Tyler Cobb on November 14, 2010 at 5:44 pm

    DEAR FACEBOOK, FIRST OFF I LOVE YOU, SECOND OFF… PLEASE GIVE US A DISLIKE BUTTON… THANKS =)



  140. Jess on November 16, 2010 at 7:05 pm

    Thank you so much for posting this, you’ve really helped me out. It’s amazing that you took the time to do this and I couldn’t appreciate it more!



  141. Kctbckaunti on November 16, 2010 at 9:33 pm

    Thanks for the help. Mine was disabled without warning & I don’t believe I EVER did anything that would be considered a violation. I am just a hardworking 42 year old mom. It was very frustrating to have it working one minute and not the next without so much as a warning from facebook…



  142. Mari Smith on November 17, 2010 at 5:53 pm

    I think there is a surge of erroneous deactivated accounts right now – it’s purely an error. Hang in there!!



  143. Mari Smith on November 17, 2010 at 5:54 pm

    My pleasure, Jess – thanks for your kind comment!



  144. Mari Smith on November 17, 2010 at 5:59 pm

    Aha, yes there is — go to Account > Privacy Settings > Connecting on Facebook (very top section): click link for View Settings > See Your Friend List (4th one down): select Customize from the dropdown menu > select Only Me > Save Setting.



  145. Hannah on November 19, 2010 at 12:07 am

    I accidently reported it hacked when it wasn’t. My acct is suspended, how do i reactivate it? It asks for a security code, but when I request to send it to my email it does not get delivered. (but password verification from FB does get delivered). How do i reactivate my account? thanks in advance.



  146. Mari Smith on November 19, 2010 at 3:08 am

    Hm, sorry can’t be of much further help. You’ll need to fill out one of the forms here – the closest one to your situation.



  147. JOEY on December 2, 2010 at 12:14 am

    SOME1 CHANGED MY EMAIL ADDRESS CUS I HAD A VIRUS ON MY COMPUTER. HOW CAN I FIX THAT. MY ORIGINAL EMAIL ISNT EVEN RECOGNIZED BY FACEBOOK ANYMORE…ANYTHING I CAN DO?



  148. Greg on December 2, 2010 at 10:06 pm

    I used the report button to report someone who was attacking me to the point of Libel and can’t find any contact to find out about the status of the reporting. No contact options or further explanation of that process. I didn’t see, or maybe missed any links on your page to deal with “reporting abuse” Any suggestions?



  149. Mosis_143 on December 3, 2010 at 3:59 am

    I need help reporting anonymous messages on facebook, actually I would like to know who is harrasing me and my girlfriend!! they keep sending messages and saying bas stuff and we want to know who it is!! is there a way? please help

    Thank you



  150. Diginit03 on December 5, 2010 at 4:24 am

    Why can’t we just send the COWARDS an email like we can everyone else?



  151. danielle on December 7, 2010 at 6:03 am

    i cant seem to post youtube videos on my friends walls…i can still post messages though



  152. Mari Smith on December 7, 2010 at 2:24 am

    Ohhh, I know it’s frustrating. 🙁 Basically, Facebook have about 2,000+ staff to manage close to 600 million members. Perhaps they need to add to their customer service department and open up a toll-free call center too? Or at least a better ticketing system. I find it really challenging to find anything in the Help Center and typically just go to Google to look it up on Facebook!



  153. Mari Smith on December 7, 2010 at 2:28 am

    So sorry to hear of your plight. I’m guessing these emails come to you inside of Facebook? You need to click the Report button next to any message that comes in. Otherwise, I would use one of the forms here for reporting harassment.



  154. Francesca on December 10, 2010 at 4:02 am

    Hi!
    I’m writing because I’m so frustrated with the new profile format for facebook. I accidentally clicked on it trying to post on one of my friend’s wall. Total mistake! It is really confusing and a little too extra for me, and I really miss my status being the first thing you see when you visit friends’ pages. I tried deactivating and reactivating my account. Is there Any way possible I can go back to the original format at all? =( Please help!

    frannie



  155. Lisaschbrt80 on December 12, 2010 at 11:19 am

    hi, i’m trying to use paypal on here to buy credits or coins for zygna games….. it’s saying that i am using ireland facebook! i would like to buy coins out of my paypal, can you please help to fix up my facebook to australia facebook from ireland!



  156. Keith Aul on December 12, 2010 at 4:32 am

    Thanks Mari for this compilation. I’m sure this took some time to put together.



  157. Casey on December 13, 2010 at 6:09 pm

    Thanks, Mari. This is definitely going to come in handy.



  158. Huskygirl9mm on December 14, 2010 at 6:12 pm

    My facebook was hacked and they changed my emai log in and i can’t gain access. any suggestions please…



  159. Guest on December 15, 2010 at 5:50 am

    I think you should be able to comment on a comment that only goes to that person and I think should be able to opt in or out of hearing everyone else’s comments.
    How do I tell them that??



  160. Encinaarias on December 15, 2010 at 9:07 pm

    I HAVE THE SAME PROBLEM-PLEASE HELP



  161. Tara G on December 16, 2010 at 10:36 pm

    i need help with my facebook? and can not find the answers on this page can u help?



  162. Mari Smith on December 17, 2010 at 7:22 pm

    Tara, I’m unable to help beyond the scope of providing these contact forms. If you don’t see your exact issue, use a form closest or one of the copyright/trademark infringement forms to reach Facebook directly.



  163. krispy on December 20, 2010 at 4:50 pm

    I have a question, Facebook has sent me a message saying a photo have nudity in it but private parts were covered and not show. How do I notify them of this and will anything happen with the photos/profile?



  164. Mari Smith on December 22, 2010 at 3:12 am

    Truly my pleasure – happy to help out Shona. Hope all is well with you. xx



  165. Robbie Schlosser on December 23, 2010 at 12:59 am

    Hi Mari,
    Mike, at the Social Media Examiner, suggested I search your article to answer my question: How do I replace Facebook’s blank Community Page with my own Fan Page (http://Facebook.com/MagnoliaJazzBand) as “Employer” on my profile. I’m unable to find an appropriate link in your list, and I’m sure I’m not the only one with this problem. Can you help us? Who should I contact at Facebook? I hope to hear from you soon — thanks in advance.



  166. Peanutula on December 23, 2010 at 6:17 am

    Thank you so much. My grandmother recently passed on, and I wanted to get things sorted, even on facebook, even though it’s kind of insignificant. I mean, the adults all sorted out the funeral things and stuff, but this is something I guess only a kid would think of. Again, thanks



  167. Mari Smith on December 23, 2010 at 6:53 pm

    Many blessings to you – I completely understand, it is a sensitive time and it’s important to handle the Facebook profile end of things in a respectful way when a loved one passes on. Glad I could help.



  168. Mari Smith on December 23, 2010 at 6:54 pm

    Hi Robbie!

    Aha, I just posted a long answer on Social Media Examiner’s fan page. Lol. I’m pasting here too for others to benefit from:

    First, were you able to make sense of this post I wrote on exactly what Community Pages are and how they are created automatically by Facebook? http://www.socialmediaexaminer.com/facebook-community-pages-what-your-business-needs-to-know/

    What’s important to know is you can just pretty much ignore these Community Pages … that is, unless they have a sizable number of fans.

    Meantime, in answer to your question about getting your actual fan page on your personal profile as your Employer, there is no other workaround other than the tecchie solution I provided. What to do is the following:

    1) Make sure you’re using Firefox.
    2) Add the Web Developer add-on: https://addons.mozilla.org/en-US/firefox/addon/60/
    3) Go to your personal profile and DELETE the current employer.
    4) If you cannot then select your own fan page (just start typing the name in the Employer field), put ANY fan page in. I often recommend Starbucks.
    5) Now comes the techie part – hang in there!!! You need to REPLACE the page ID number of Starbucks with your OWN fan page ID number and you do that via the Web Developer toolbar: click Forms > Display Form Details.
    To get your own page ID number, go to graph.facebook.com/xxxx – replace the x’s with your fan page username.

    Here is a step by step tutorial by W Ching Ya with screenshots: http://www.wchingya.com/2010/10/official-facebook-page-employer-link.html

    There is no other solution than to follow these instructions. OR, as Mike points out, you could try contacting Facebook but quite frankly I think you’ll have a very long wait. I would suggest enlisting the help of a friend/assistant who is more tecchie to help you follow the above steps. 🙂 Hope this helps!



  169. Kim Bivins Mangum on December 29, 2010 at 2:37 pm

    My Facebook wwas supspended when the money scam thing hacked my account on Christmas eve. then again on the 27th . But when I click on your link to “report the the account has been disabled” it takes me to the log in page and I cant log in , it take me to the page about the money scam. . . . . they sent me an e mail and I did all they ask me to do but they have not replied to my reply to them . . . . . Im so frustrated, ist there anything I can do?
    Thank You for what you have done here! I hope i can figure this out i have an “old ” fb acct with many friends and albums on it . . .
    Sincerely ,
    Kim Mangum



  170. Cherrybombtattoos on December 31, 2010 at 12:11 am

    An ex employee is using our fan page as a way to steal clients. Is there anyway to block him from seeing our fans?



  171. Robbie on January 1, 2011 at 9:25 am

    I am glad to have found your page and hope that I can get some assistance. At this time I am in the middle of a seven day block from friend requesting. This is the sixth block I have received in two months and from what I can see posted by others at the non-help center of Facebook, there are quite a few individuals experiencing this same dilemma. I do not abuse my friend requesting and Facebook has absolutely no idea who I know, don’t know, may have been referred to, etc. As a social network, the individual I wish to friend request has the opportunity to ignore or deny my request. But, Facebook interjects itself and places these arbitrary blocks. So I patiently wait whatever block period is imposed. This last time I was blocked was for friend requesting a soap opera character – not even a real person! I got the “do you really know this person?” inquiry for a fictitious person! What is even more bothersome is that confirmed friends of mine are now gone in large amounts, i.e. I have 2,150 confirmed friends and after the block I now have 2118! So I have to start over and re-request people and with each request I get the same “do you know them” warning! I go to the page where it says remove pending friend requests and repeatedly have the same nine listed – four are nameless, faceless profiles and five are people I’ve never requested. I go to their pages and they show no pending request from me. So, Mari, any advice? I don’t want to lose my account, but I would like to have this constant monitoring of my account stop and have the loss of my confirmed friends to cease. Thank you!!!



  172. MowerMan on January 1, 2011 at 7:57 pm

    Hi Mari, great information you have here. But I have an issue I can’t seem to find a solution for. I have a person on facebook that I blocked several months ago because they were making inappropriate post while in drunken stupor’s. Recently I have been notified that this individual has been making post about my private and personal health information, things that are liable in a court of law.

    How can I notify facebook about this information? I honestly believe this person does not belong on facebook. I have screen shoots that were sent to me by another person of the post that were made. I just need to know how to report them myself.

    Thanks and I’ll be reading more if your information to seen how it can help my business.



  173. Mari Smith on January 2, 2011 at 12:36 am

    Other than reporting each piece of content and contacting Facebook directly, it sounds like you might want to also speak to an attorney and/or contact your local police department too.



  174. Mari Smith on January 2, 2011 at 12:37 am

    Sounds like you’re stuck in some kind of “bug loop” – sorry I can’t be of much further help… other than to suggest using Facebook on your mobile device as I’ve found that seems to get around many of the friending warnings.



  175. Mari Smith on January 2, 2011 at 12:40 am

    Hi Kim – oh nooo, so sorry to hear this. Ugh, good point – so many of these forms only really work if you can still access Facebook. You might try emailing abuse@facebook.com though I’m not sure if that’ll get you anywhere. Keep persisting best you can, try another of these forms!



  176. Mari Smith on January 2, 2011 at 12:46 am

    Oh dear – how very unfortunate. You certainly can ban this individual from your fan page, but due to the very nature of fan pages being wide open to the public (even viewable and findable via Google whether someone has a Facebook account or not), then it’s not possible to make your fan page content invisible to anyone. With our personal profiles, when we block a person, both profiles and activity become invisible to each other. Not so with fan pages.

    To ban this person, you have to search through your list of fans (click the See All link) and click the X beside their name – be sure to select the Permanently Ban option too. Or, wait til they post something on the wall and report/ban them then.

    Meantime, I would also recommend you enlist the help of an attorney and send a Cease and Desist to this person. (Gather as much evidence, screen shots, etc. as you can).



  177. Jcwarrior_7 on January 7, 2011 at 6:12 am

    Iam trying to readd my mom who”s account was shut down because someone hacked it. why r we not able to reconnect when she opened a new name account? with a different name?



  178. Mari Smith on January 7, 2011 at 1:03 am

    Oh my – how strange. Hmm, can you find it on a Google search or Facebook search? I just saw someone today posted on my fan page that they lost Admin rights all of a sudden which means the Page can’t be accessed. I rather think some bugs/glitches are going on with Pages just now. Try the intellectual property infringement form – I know that tends to get a response… seeing as there isn’t a specific form for your situation.



  179. Mari Smith on January 7, 2011 at 1:04 am

    Yikes, what a bummer. 🙁 Hmm, really can’t be of much assistance other than to suggest filing out any of the forms that have a text box and might be remotely related to your issue. There are SO many other issues that Facebook need specific contact forms for!



  180. Mari Smith on January 7, 2011 at 1:05 am

    Hey Will – this is complete rubbish!! It’s an urban legend meme some troll started!! Just ignore/delete!! Do not pass along. 🙂



  181. Mari Smith on January 7, 2011 at 1:09 am

    Hi Nikki – wow, how amazing to suddenly find out you’re older as a young adult!! hehee, it’s about the only time we’d be overjoyed, right?! 🙂

    Gosh, I really can’t be of much assistance here, though – other than to encourage you to fill out a form that closest resembles your request.



  182. Mari Smith on January 7, 2011 at 1:12 am

    You mention group then talk about fans – I’m guessing what you have is a fan page? If so, yes, you can assign other Admins – go to Edit Page (under the page photo) > Manage Admins.



  183. Mari Smith on January 7, 2011 at 1:13 am

    Wow, that’s bizarre! Try writing to abuse@facebook.com or spam@facebook.com. I would also report them to your ISP and/or create a filter to delete any emails from Facebook, if that’s what you wish to do.



  184. Mari Smith on January 7, 2011 at 1:15 am

    Hi Pamela – gosh, I really can’t be of much help to you. 🙁 Facebook are not known for their speedy response times, unfortunately. Maybe with their new $500M they’ll be hiring more support staff though!! Hang in there, and try submitting more bug reports and trying different forms until you get a response. Try also the Help Center – often other User posts helpful answers.



  185. NIQUENIQUE773 on January 7, 2011 at 1:03 pm

    HELLO MARI! YOU SEEM TO BE VERY HELPFUL ABOUT ANY PROBLEMS WITH FACEBOOK SO I HOPE YOU CAN HELP WITH MINE! MY FACEBOOK ACCOUNT SAYS THAT I HAVE BEEN DISABLED I CANT SEEMS TO FIND ANYONE TO HELP ME! IT TELLS ME I CAN RESET MY PASSWORD BUT WHEN I TRY TO FILL OUT THE RIGHT FIRMS ACCOUNT DISABLED ALWAYS POP UP CAN U PLEASE HELP ME GET BACK INTO MY FACEBOOK ACCOUNT?



  186. Mari Smith on January 8, 2011 at 6:25 am

    Hi there – ugh, that is a challenge I’ve heard a few folks had the same thing. What to do is try the Intellectual Property Infringement form as that should get a response for you.



  187. Mari Smith on January 11, 2011 at 12:56 am

    There is nothing you can do. Facebook is now forcing everyone to upgrade. 🙁 Sooner or later everyone will get used to it.



  188. Mari Smith on January 14, 2011 at 6:42 am

    Jerry, I do not work for Facebook nor do I have direct contacts at Facebook. I cannot help with specific issues. You’ll need to do your best to reach them directly using one of these forms; or try searching on http://getsatisfaction.com.



  189. Mari Smith on January 14, 2011 at 6:46 am

    I’m unable to help with any specific issues like this. Sorry.



  190. Dana on January 14, 2011 at 4:11 pm

    Hi,
    you have disabled my account. I have sent my ID card for checking my identity.
    Are you going to solve it?
    I have my bussines web page on the facebook but now I do not have access to it. Please could you solve this issue fast?

    Best regards



  191. Janet DeVito on January 14, 2011 at 6:14 pm

    I appreciate that you have so many links for help! You are a godsend to many ! But my problem is not on there. For some reason I have lost ability to post any videos. I never recieved an email warning, and not sure what copyright infringement they are talking about! How do they have the right to erase my stuff and disable me from posting videos? All of my stuff is personal or travel related. I cannot beleive that there is now way to talk to someone or file a report! How do I know some mean person or competitor didnt do this. How do I lodge a complaint?



  192. Mari Smith on January 14, 2011 at 6:49 pm

    Dana – I do not work for Facebook.

    You have to reach Facebook directly using one of the contact forms above.

    Thank you.



  193. Mari Smith on January 14, 2011 at 6:51 pm

    Ay yi yi – that is so unfortunate. I would for sure recommend the copyright or trademark infringement form – that typically gets a response and is certainly pertinent to your issue as it’s your own copyrighted video content. Try also posting on http://facebook.com/knownissues and http://facebook.com/facebook and also deep searching the Help Center on Facebook to see if other uses might’ve posted the same problem and a solution. You might also try http://getsatisfaction.com too and search for this issue and a solution, and also other possible ways to reach Facebook.

    Best of luck!!



  194. Leslie Rudy Ruggiero on January 15, 2011 at 6:01 pm

    Hi, great site! Do you know if there is a way to request a category change? I searched FB help and they say no at this time. I (stupidly) set up a page as a community page and I want to change it to a business page. I found your link to the form for the category change, but I am not sure if that applies to my question? thanks for the help!



  195. Mari Smith on January 15, 2011 at 9:44 pm

    I would go ahead and use that category form, Leslie. Also, if you don’t have that many fans yet, it can often be faster and easier to just set up a replacement page.



  196. Leslie Rudy Ruggiero on January 18, 2011 at 7:22 pm

    Thanks Mari!



  197. Bekaroni1 on January 19, 2011 at 6:32 pm

    i am being harrassed and dont know what else to do this person has been blocked from my fb and he keeps on getting through other peoples pages! he has sent me hate mail and has me and my child posted on his wall please help!!!! who can i contact for this????



  198. Suzanjf3 on January 19, 2011 at 10:54 pm

    In error I reported that my facebook account had been hacked. FB disabled my account and although I have sent them several emails following the steps they said to take no account and no response. I would be happy to delete my facebook account but this is how I keep in touch with former students and friends all over the country. I won’t even go in to the Yahoo mail vs. AT&T debacle.



  199. Michael on January 20, 2011 at 7:26 am

    Even with all these forums and various ways to contact facebook, has anyone actually gotten a human response from facebook? I’ve got a very specific issue that cannot be handled without facebook’s intervention. I’ve used the appropriate contact forums multiple times and received absolutely no response. Kind of annoying..



  200. M362738 on January 20, 2011 at 7:56 pm

    how long does it takes for facebook to removed a fake page who is using my pictures and my familys pictures.



  201. Christine M. on January 21, 2011 at 2:45 pm

    I just wanted to say THANK YOU very much for this information!! My son had found out this morning that is account was “disabled” and we searched for hours trying to find a “form” to fill out and/or contact FB. Thank you, thank you, thank you for your website. Out of frustration, I “googled” “how to contact FB” and your website was the first on the list!! Thanks again!!



  202. Findpeace on January 21, 2011 at 6:44 pm

    Someone is using my name as their campaign page to slander me and my business which is actually causing damages. How do I report this?



  203. mike on January 21, 2011 at 11:41 pm

    someone publish a photo on there facebook paige of me that I did not give him permission to take, I could get fired over this photo. Can you help me?



  204. Rosey_glow on January 22, 2011 at 3:14 pm

    Hi,
    I think someone has been on my facebook.
    I reset my password before I deactivated my account, then deactivated it.. I then went on to facebook again to try and log in, and it said it was incorrect.. a person knew my hotmail security question also..
    I don’t know how to get in contact with facebook and see track down if my account has been used in the time I deactivated it.. can you help??
    Thanks



  205. Liz on January 22, 2011 at 8:40 pm

    A friend of mine had called in a “favor” at Facebook to have my account looked at to see if I deleted him/her. Is that a violation of privacy and is there someone at Facebook I can contact, that really bugged me that someone could just call in a favor and someone at facebook could log into my account, see when or if I deleted friends, etc.
    Maybe this isn’t a relevant question for here but I thought I would try.
    Thank you



  206. Brucewolfe on January 23, 2011 at 11:38 pm

    All well and good but no matter the link or email I send to FB , I get the same response. Sorry we are unable to respond to emails.



  207. Wes_029 on January 25, 2011 at 9:52 am

    Did you run upon any page or way to add a school to the database? I am wanting them to add a Private school to theri database, but not sure if I can add it, or how I go about requesting them to add it… Thanks SO much for your GREAT page.. makes things SOOOO much easier.. 😉



  208. Khaled on January 26, 2011 at 10:29 pm

    cant upload videos cause of the copyright thing and i didint do anything wrong how can i fix this bug please help



  209. Codrut Turcanu on January 27, 2011 at 12:25 pm

    hi Mari, could I use facebook’;s logo or a similar design my graphic guy created in an eCover for a PDF report?



  210. nina hanson on January 28, 2011 at 3:54 am

    Ok me and my boyfriend is receving alot of messages fron fake profiles with no pic.they are making treating remarks and using verbal abuse this has being going on since before thanksgiving what can i do to stop this please help.



  211. Tyler J King on January 28, 2011 at 7:44 pm

    Mari,

    I created a business page and then accidentally converted it into a personal page (why would they have a “create a profile” button after you’ve already created a business page?? It made me think I had lost my business page and needed to start anew). As it turns out, this converts the business page to a personal page, which is an IRREVOCABLE move… crazy right? They bait you with a button and then drop an anvil on your head.

    Now my company’s email address is tied to a personal account and I can’t create a business page without starting some new email address that I DON’T use for my company and using that to start a brand new account. Is there seriously no other way?

    So backwards, facebook!
    Tyler



  212. Stormmom on January 29, 2011 at 1:48 am

    I have a personal page and tried to set up some pages for my online selling, however I think I screwed up somewhere and I need help fixing things.
    Can I talk to someone directly for help and not on this forum?

    Thank YOU



  213. Jwblady3232 on January 29, 2011 at 12:51 pm

    my sons account was disabled and don’t know why, so i did the form for the terms thing, which nothing was violated cause he is 14, i tried security thing but it says to do the forgotten pwd thing i did that and it still says disabled, how long will i have to wait to get his account back? I monitor everything he does online and I have all his pwds. what do i do..?



  214. Deacon on January 29, 2011 at 11:09 pm

    Didn’t see anything here that would give me a solution to this problem. I’m getting “invitations” to Facebook sent to an email address that isn’t even registered with Facebook. I want to report these spams to Facebook, but there seems to be no way to do so without first creating a Facebook account with that email address or adding it to my existing FB account), neither of which I wish to do. I’ve spent hours trying to find a way to report the offenders, to no avail. I’m about ready to just cancel my real Facebook account — the site is so poorly run that it’s really no longer worth the hassles, and they obviously don’t want to ever hear from their customers about anything.



  215. ee1234 on January 30, 2011 at 1:24 am

    My facebook got hacked and after having completed all of the required information for them, I still haven’t heard any word from them. Of course, there is no way to actually get a hold of anybody. Is there any way to get a hold of them that you know? Also, how long does it usually to get an account reactivated?



  216. Samantaja on January 30, 2011 at 3:11 am

    I used facebook.com/username to try to upgrade a fanpage URL. It required a verification process and indicated that it would send a code to the cell # I entered. No code arrived. Now, when I visit the link, it has a field for entering the code, but no way to have it resent. I do not have a cell number associated with the account, but did enter a cell number when prompted. What can I do to have the code resent?



  217. Help. on January 30, 2011 at 8:14 pm

    Facebook Mobile; I deactivated my mobile number because I stopped receiving texts days ago. So when I tried to reactivate my mobile number I text F to 32665 and I haven’t received a confirmation code. The someone contacted Facebok and they said the only way is if you change your phone number, only one code per phone. I do not want to change my number. Is there any different way?



  218. Candizzle380 on January 31, 2011 at 4:51 am

    Yea do you have an email to contact FB…I’m wanting to change my name but they say I changed it too many times. And now they want a document stating the reason for my name change. well i would like to specifically contact them myself via email…but have found no such way…do you know of one?



  219. Noemail on January 31, 2011 at 2:50 pm

    I need to know exactly who to contact to have a fake account, created to harrass a minor, traced to find out it’s IP and through that, the owner. This minor attempted suicide yesterday over this, and is now hospitalized.



  220. TXW on February 1, 2011 at 10:24 am

    Hi Mari! Its been impossible finding out how to get help with Facebook problems, so THANK YOU SO MUCH for this website!! Im hoping you can help me with the current problem Im facing. I’ve been getting my pictures continually removed; Anything from bathing suit photos, to everyday clothing photos. None of my picutres are suggestive or explicit in ANY way and I think someone is clicking the “report” button multiple times. Or perhaps its a bug. I put up my modeling portfolio today and it was removed within HOURS. None of my photographs come CLOSE to violating any of Facebook’s “Terms of Use” when it comes to pictures. They are 100% appropriate and I dont know how to stop this from happening. I know that the “reporting” is done anonymously, but Facebook claims to review reported pictures before removing them. Obviously this is not the case since Im getting pictures of me wearing business atire removed!! It’s been over a week since this started happening and Im beyond frustrated! Countless photos have disappeared and I keep getting that Warning when I sign on. Im afraid if I get anymore pictures reported my account will be deleted!! What should I do??
    Thank you so much!



  221. AmericanFrijolera on February 1, 2011 at 3:40 pm

    Name Change: I tried to change my name on Facebook after I got married. It WAS (for example) “Suzie Que”. Suzie being my first name and Que being my maiden name. If my married name was Smith, for example, I tried to change it to “Suzie Que Smith” but it kept making it Suzie Smith Que. I tried swapping where I was entering the names to see if it would switch them around but it consistently kept it as “Suzie Smith Que” instead of “Suzie Que Smith”. Now I am unable to change my name anymore because it says I have changed it too many times. Please help! Thanks!



  222. LD on February 2, 2011 at 6:17 am

    What happens when you’re traveling…FB doesn’t recognize the hotel location and THEN asks the SECRET QUESTION (and I apparently answer the wrong way)?Do they block me altogether? I just wasted about 3 hours on this mess.



  223. Kyle on February 2, 2011 at 11:44 pm

    Hi, I recently attempted to post a video, and was not able to. A note popped up explaining that I lost the ability due to “copyright infringement” in previous videos of mine. I then noticed that ALL of my videos had been removed, including those with no music at all. The thing is, the videos included original music that I both wrote and recorded in my own studio. I need to contact facebook to explain this, so that I might get my privileges back. How should I do it?



  224. guesttt on February 3, 2011 at 4:32 am

    My share button is gone when I try to comment on pictures, statuses, or comments!! Please help, I know for sure it’s my fb because it happens no matter what computer I sign on to my account with or any different browsers. Thanks!



  225. cowboy on February 3, 2011 at 9:51 pm

    i need to phone facebook or send the a real email but nothing works what can i do or does any one have any input i am being harassed personally and against my business so i need help with this asap please respond



  226. Josephbudna on February 5, 2011 at 7:25 pm

    hi mari can you please assist me i cant get into my account and its disable can you please help me its all because i had sent alot of invitaions thanks alot



  227. Kmpolk on February 6, 2011 at 4:23 am

    I cannot reset my password because I never get the email with the reset confirmation code. When I try to sign up again it says there is already an account attached to my email address. UGH!! what now?



  228. Liquidtp on February 6, 2011 at 9:46 pm

    I keep getting this message whenever I try to access facebook: your accouont is currently unavailable due to a site issue. We expect this to be resolved shortly. Please try again in a few minutes. I have been getting this message all day. Last night I had tried to upload a video, it had stopped progressing after about 20 minutes, about 40 minutes later, I canceled the upload and then shut down facebook? Possibly not allowing facebook to disengage the video upload and causing a malfunction? Don’t know just guessing. Please let me know if someone can correct this! Thanks



  229. Tdkmm5 on February 7, 2011 at 2:06 am

    I can’t send/receive messages, comment ,view comments I can’t even see older posts. What do I do? I has been like this for several days now.



  230. teresa shade on February 7, 2011 at 5:14 am

    when i try to go into facebook it says this account is temporarily down please try again in a fe minutes or it says this may take a few hours, can someone tell me what is going on and why im the only one out of all my friends and family that is having this problem



  231. Margaret on February 7, 2011 at 12:41 pm

    Getting syntax error…cannot see messages or comment or like or anything. I think others are having this problem too. Hope you can help. Thanks!



  232. Ailve on February 7, 2011 at 2:11 pm

    Hi Mari,

    I am trying to move from my ‘friend page’ to a ‘fan page’. I am wondering if there is a way to move all my friends to the fan page? I know I can email them all but is there an easier and quicker way as I have 4000+ friends.

    Also I know that a company were automatically changed to a community page from a friend page – is there a way I could do this?

    Kind regards,
    Ailve
    Circa Magazine



  233. Joshua on February 7, 2011 at 7:50 pm

    Hey, I didnt see any answers here. I have the same problem and appriciate it if you’ll share what did you find out about it.



  234. Pyromaniac12321 on February 9, 2011 at 12:01 am

    My buddy had a picture of himself in his swimsuit as his profile pic, and it was repoted and deleted. He did not violate TOS. How should he go about this?



  235. Lady_Dee2k on February 9, 2011 at 8:49 pm

    Katie



  236. Katie on February 9, 2011 at 9:00 pm

    How do I report a cyber bully. I have been called the most vicious names none to man. She also has a following. Then, when I created a page [they followed me there]and posted the discussions of what she’s and the her following said to me. My discussions were deleted, but niether she or her lynchwomen, were. What? Thank goodness I’d saved everything!! She is EXTREMELY foul mouthed. Before my discussions were deleted, there were two other poster whom this BULLY had harrassed. She need to be stopped. I need help.



  237. Aneesa22 on February 10, 2011 at 10:50 pm

    hiya sum1 is making fake profiles of me on facebook , is there anyway i can mail facebook ??



  238. graciegirl on February 11, 2011 at 2:06 pm

    Mari, I need your help & expertise! Just yesterday, Facebook authorized me to claim my Place, which I was then permitted to merge with my Page. All done successfully. I also had an out-of-date other Page that I wanted to merge with new one, with it in mind that it says I can unmerge if not happy. So, I merged my two Pages together, but it only kept the old one! The new one, that I have worked countless hours setting up, is GONE. I instantly panicked and unmerged, but nothing happened. The newer Page isn’t back…all evidence of it is gone. Though when I type in the new Page name in the search at the top, it still shows up (as does the Place), however when you click on it, it just reroutes you to the newsfeed Wall. Is there a way to get my new Page back?!?! Is it gone forever, deleted? PLEASE HELP. Thanks!



  239. graciegirl on February 11, 2011 at 8:52 pm

    Ugh, now the newer Page doesn’t even show in the search. FML!



  240. BrrGrrDelux on February 12, 2011 at 9:06 pm

    How can I properly display my initials with both letters capitalized on Facebook? (The name change feature on the Help site is no help.)

    My first name has been J.P. since I was in the cradle and everyone I know knows me by that name. It’s even on my checks. On Facebook, my name displays as J.p. ****, but I would like the P capitalized as well. It isn’t even necessary to have the periods, even “JP” with no space between letters would suffice as well.

    I have seen hundreds of other Facebook members with their initials capitalized, and have contacted many of them. In every single case they had corrected the issue when it was still possible to contact a Facebook representative, and the support links they used were no longer valid. Please, how can I make this happen?



  241. Madmommy7 on February 14, 2011 at 2:30 am

    My photo strip has disappeared from my profile page and when I click on my profile pics, it says the album is empty. Also it is saying there are 43 pics and there are only 41. It was there yesterday and I can see them on my I phone. What happened?



  242. Tim on February 14, 2011 at 6:01 pm

    my wife’s account has been “phished” …. this was reported, and her account was “frozen” for 24 hrs. She then went to go back on, and now has nothing, other than the same form to fill out asking for help, which facebook does not reply to. her name has been removed from my friends list, and her name also has been removed from my pictures. when i go on to try to report this, they ask for her URL …, duh, she has been removed, so her name and/or URL do not show up… any help here ?? why can’t facebook have a live on-line help?? or a phone number. my wife has been without her facebook for 2 days and is getting very frustrated. HELP! trj



  243. Andrea on February 15, 2011 at 1:03 am

    My account in facebook has been hacked, and changed the password and I can not login in the acoount, i see that not only changed the password but also add an email address that I do not use. At my request, the account is blocked. But I want to return my old account.
    Can someone help me to unlock my account and somehow to send me a new password ?



  244. DotC on February 16, 2011 at 9:22 pm

    This sounds like a browser/keychain issue. If, the first time you made your pw, you told your browser to remember that pw, then you just need to sign into fb with your new pw and when your browser asks if you want to change, click change. It should remember your new password now.



  245. DotC on February 16, 2011 at 9:25 pm

    I am having this problem too. It is what brought me to this web site for answers. I guess they just don’t want to give my facebook page back to me until they are done investigating the phisher.



  246. DotC on February 16, 2011 at 9:55 pm

    the abuse address is no longer in service and they just refer you to the security page. WHICH IS NOT HELPFUL!!. I REwrote to them giving my security/identity information but they have not gotten back to me.



  247. Andrea on February 16, 2011 at 9:56 pm

    You have blocked account too? and you write them to unblock your account? How many days have passed you contacted them? Hope?



  248. Geniousmouse123 on February 18, 2011 at 3:03 pm

    Hi Mari, I have quite a major problem. I was set to become an admin of a Facebook group, but my friend who was set to make me the admin actually removed themselves as an admin first. So now the group is admin-less and some quite offensive things are getting posted and I’m powerless to help. I’ve contacted all the forms on here but never get anything back off Facebook.

    Is there anything you can recommend?

    Many thanks.



  249. Joyce woon on February 19, 2011 at 4:46 pm

    My account has been hacked on 15 FEB, and i cant login to my hotmail too! So, i cant reset my password! I reported it to FACEBOOK team, but they never reply, i waiting 5 days already! I’m so worry and sad, i’m the real owner, iwillng to accep account recovery throughs friend, but the problem is they r not reply me! So, how they help me!! Anyone know, how long they processing Account Recovery Process, and how long they verify our identidy? I feel HELPLESS now, I really need help, and want to access to my original account…… PLS HELP ME!



  250. Paez William on February 19, 2011 at 7:02 pm

    someone hacked my account now i am facing charges what can i do?



  251. Junior on February 19, 2011 at 8:04 pm

    someone hacked my fb account and posted VERY inappropriate photos and comments as if they were me. They even replied to a private message with my phone number and email (the phone # wasn’t listed), so they know me. The minute I found out I changed everything and deleted comments they put on others pages. FB has deactivated my account, I wrote them through the help page and explained. How long till they respond and can I get the ip address of whoever was logged on to my account? It’s been 2 days.



  252. Lee on February 20, 2011 at 1:39 pm

    I wanted to contact facebook about the issue I was having below:

    I create a facebook username.I did not know it would automatically be displayed on my profile page permanently, and that I would not have the option of not displaying it.
    Is there a way of having control over displaying my user name on my profile? I don’t want it displayed. If it could not be, not displayed, how could I then just delete it?

    How would I go about/what form would I use to contact facebook about this issue?

    Or if there is anyone that figured out how to not display or delete their fb username, I would love to hear how you did it. Thank you.



  253. Nasya Emmanuel on February 20, 2011 at 3:05 pm

    How can I become a member of a group after deleting myself from it by mistake? I was in the old group which will be closing soon and I thought I was deleting myself from that one but I didn’t. The old group name is Atrum Cafe World Neighbours and the new group name in which I am trying to get placed back in the group is Atrum Cafe World Neighbours ( ACWN) a secret group. A few admins names are Atrum Angelus, Joy Teskat and Michael Lamgerson you can send them a message and they will approve my membership. Please let me know if this is possible. Thank you Nasya Emmanuel



  254. Perez Hernan14 on February 20, 2011 at 7:10 pm

    Hi Mari,
    I am in panic HELP!!!! how do I prevent other people from sharing my chat conversations with the new facebook system? Now everything you say in the chat is archived in the messages.



  255. Bbydol96 on February 21, 2011 at 7:56 pm

    having trouble with signing in to my account tried to reset my password but never recieved the email to do it



  256. aphrodite on February 21, 2011 at 11:44 pm

    someone created a fake profile of me and i want it deleted. what shall i do?



  257. Dragon53170 on February 22, 2011 at 8:29 am

    someone has hacked my account and sent out tons of friend requests, facebook has now blocked my account from sending any friend requests out, i was wondering if anyone knew of a way to contact facebook to let them know that it wasn’t me that did it?



  258. Beckster_166 on February 22, 2011 at 3:20 pm

    I hope that I’m contacted by Facebook since I’ve been trying now for 2 days. Can’t reset my password on log on. No emails are being received at my email address.



  259. Jodyunderwood on February 23, 2011 at 7:49 pm

    My account has been disabled because it was compromised. I went to reactivate it and I am supposed to identify photos. I do not know the photos they want me to identify. I play an facebook game and some of these people have family I do not know. What can I do now if I can’t identify the photos? It says I can try every hour. Please help~



  260. Sandy on February 24, 2011 at 12:33 am

    I have a FB issue that I haven’t found anyone else with. I tried to log in to FB, got a screen saying incorrect password. I typed it in again and got the same screen. Then I tried to reset my password, and got a screen again saying incorrect password. I tried 3 more times to reset my password, but each time I got the same incorrect password screen. When I tried one more time, I then got a screen saying that my password can not be reset because I have reached the limit of password reset attempts. WHAT IS GOING ON????? I’ve tried to email several times but have got no response. Now what do I do?



  261. Gisele Phipps on February 24, 2011 at 3:24 am

    In making comments in order to encourage friends, enter contests, shop at small craft boutiques, etc. the last 3 days I keep getting comment blocked. The warning screen pops up that what I am doing may be considered by some as offensive or spamming and I have been blocked for a few hours or days from making public comments. Tonight I only made about 7 comments before being blocked once more. My “offensive comments” included thanking someone for taking me to lunch, encouraging a friend who just had had surgery and doing a product review for a SAHM who has a small business on FB, from whom I had bought some earrings. Facebook seems to be going nuts with this! I would understand if someone had reported me for negative behavior or spamming (neither of which am I engaging in). The comment I was making tonight when the block engaged was an attempt to shop on a public craft auction on a page. That small business did not get my business tonight. How can I get FB to evaluate their policy toward seemingly randomly comment blocking people?



  262. Luvdamopar on February 24, 2011 at 1:39 pm

    I cannot see my homepage or profile, my husband when signed in cannot see his either, same for my son. I am also an adin on a business account and I cannot access that. I can see notifications only id I click on “see all” I cannot see my messages, nor can I send any. I can view help topics but I cannot click on them to get the rest of the story…And I am so beyond upset that I cannot contact FB since this is an issue I am not sure will repair itself.



  263. Mosallie on February 24, 2011 at 11:55 pm

    I accidentally removed myself as admin on my business page (which was connected to my personal account). Now my business page is working, but doesn’t have an admin. Can you tell me how I can regain admin rights on my business page? Thank you!



  264. Dragonnate_191 on February 27, 2011 at 8:11 am

    Because I officially change my name to ???????? ???????? or Krittipong Choosongdet.
    But now I can’t change the name on facebook by myself because it says you are limiting to change the name. Plase you unlock me to change the name by myself or change name to ???????? ???????? or Krittipong Choosongdet for me.

    Thank you



  265. Alex on February 27, 2011 at 2:01 am

    How do I remove a picture, that was intially on my facebook, that now appears in the google image search???



  266. cruz on February 28, 2011 at 4:21 am

    i have a problem accesing my account. you see i had an old email provieder that i no longer have acces to it, and i forgot my password so what can i do? i tried to see if there was a number i could call so that i could trouble shoot this issue but there isnt there are only webpages i can go to



  267. Cruz on February 28, 2011 at 4:36 am

    ve the same problem but i wasnt hacked i just forgot my password and now my hotmail dosent wanna let me log in



  268. Cruz on February 28, 2011 at 4:38 am

    Mari Smith can you please help me im about to die if i dont have acces to my facebook its been over a month now that i havent loged on to my facebook



  269. Dmzc on March 3, 2011 at 2:56 am

    How do I report a business that it taking money from several facebook customers and not sending products? Thanks



  270. S Ceballos on March 3, 2011 at 6:45 am

    how long will i not be able to send friend requests for ?/:



  271. Babyxiaogui on March 9, 2011 at 1:01 pm

    eh..me got someproblem , My facebook , let u all say , me useing fake name , then block my facebook already , but i now got Send email for u guy , to regain access my account, but I wait 6 hour – 8hour already , havent reply My msg .



  272. alexis on March 10, 2011 at 8:27 pm

    This past Saturday someone logged into my acct and posted an extremely vulgar status on my homepage. I’m fairly certain that I know who it was, but need proof. It was posted from a blackberry. Is there anyway to contact facebook and get that phone number from where that data was received? I have since changed my password. I would just like to be able to stop this person that I suspect. Many children, including my own, were exposed to this inappropriate material. I would appreciate any advice.



  273. Dela on March 11, 2011 at 1:46 am

    I would like to know how do I delete an account that has been created in my name and my pictures.



  274. Dela on March 11, 2011 at 1:50 am

    I would like to know how do I delete an account from facebook that has been created in my name, using my photos.



  275. terr on March 11, 2011 at 5:47 pm

    a long time ago i created two acconts. one for work and one for friends but i used the same “network” from my college (so i used the same college email) for both accounts and they merged. now i cannot log into my first account… and i would really like to have that deleted now. do you know what i can do??



  276. Peter beas on March 12, 2011 at 7:07 am

    HI There

    My name is A.D. Im a Musician and have both A fan-page and a personal page. I have done a few shows with my band and at the end of the show I always get emails. With the intent to keep my fans up to date with my shows and Music releases. I decided to use Facebook as a medium to keep my fans “who gave me there emails,” up to date with the happening of me. However I was blocked from adding new friends for a couple of days. I guess I was adding friends too fast. These are fans who want me to add them on to my facebook account. Im not spamming or selling anything. So Im confused why Im being blocked from keeping in contact with my fans and adding new ones? These are people who want me to add them. What can I do to be able to add my fans without being blocked???



  277. Asherahcapellaro on March 12, 2011 at 9:09 pm

    Some of my videos were removed due to copyright issues. I understand why this happened but what I don’t understand is why I’ve been blocked from posting all videos. I have several videos of me and my friends that bear absolutely no possibility of copyright infringement and I would really like to share them with my friends. Is there a way that I can have my video uploads re-enabled?



  278. T Jcollins on March 13, 2011 at 6:21 am

    Any email address to contact FB?
    I apparently accidentally made a username for my business page, but somehow managed to make it for my personal page instead.
    Anyway to delete this or change it to the correct page?



  279. Pegasus_Dreamer on March 13, 2011 at 8:25 pm

    I have the same problem .. looking for help too ..



  280. guest on March 15, 2011 at 6:37 am

    FYI – info@facebook.com no longer works – they just send an email back referring you back to their utterly useless help section



  281. Tanner on March 15, 2011 at 7:51 am

    A video of mine was removed due to copyright issues a long time ago. I was never given the opportunity to dispute “Fair Use” at all, and my video was removed, as well as my ability to post ANY videos. All I want to do is post a couple videos of my friend’s band playing live, and some of me and a few buddies just doing random things, no chance of copyright issues being a problem. However, Facebook has prohibited me from posting any videos forever. Does anyone know how this unjust punishment can be fixed?



  282. Guest on March 16, 2011 at 4:03 pm

    All links show me the “Account Temporarily Unavailable
    Your account is currently unavailable due to a site issue. We expect this to be resolved shortly. Please try again in a few minutes.” Since yest! Its more than 12 hours. And there is no logout option. I am signed in!!!



  283. Mjcosta on March 16, 2011 at 7:24 pm

    have you found a solution? the same thing happened to me and it is impossible to get any help on this issue!



  284. Caribbeancowgirl on March 17, 2011 at 2:56 am

    I changed my Password and forgot to write it down. When I went in yesterday, I admit I was guessing and now it will not let me reset it at all! It tells me I’ve exceeded my # of attempts and displays a form to fill out with my info to have a reset sent, but when I complete it, it comes back AGAIN and tells me I have exceeded my logon attempts & directs me to a HELP page. When I get there it tells me that page is no longer available and sends to a link that has NOTHING about my problem. Short of deleting my account and losing all the pics posted, how can I get a simple password reset????



  285. Umb2rx on March 17, 2011 at 1:25 pm

    I’m having the exact same problem. The recent I changed my password in the first place was because I was having so much trouble with my facebook profile. I could access the newsfeed but often when I would click on my profile it would just sit there and flicker. Someone told me to reset my password and that worked until I switched laptops. I had to keep resetting my password and now I can’t access my account at all. It won’t even identify my account even though I have put in my name, e-mail address, etc correctly. The last time I put in my name it asked me if I had spelled it correctly — Don’t they think I know how to spell my own name.
    I wish facebook would stop making stupid changes like removing the comment button so that when you press enter it now posts so that you can’t use it for a line break — and work on security and actually providing some customer assistance when you have a problem.



  286. Umb2rx on March 17, 2011 at 1:28 pm

    Same thing happened to me



  287. Caribbeancowgirl on March 18, 2011 at 4:48 am

    Well I got it fixed – out of 120+ forms, only one of them got a reaction out of FB – I reported my account hacked. Then and only then did they let me answer a few questions and reset my password.

    Try this link, it worked for me!

    http://www.facebook.com/hacked/



  288. Ajwells96 on March 18, 2011 at 6:49 am

    Cruz,

    I have that problem rite now, and do you think i can get any1 to help me,

    Did u hv any luck fixing this????



  289. RIVER on March 21, 2011 at 1:01 am

    same thing here I changed my Password and lost my code book . When I went in yesterday, I was guessing and now it will not let me reset it at all! It tells me I’ve exceeded mypassword reset attempts and displays a form to fill out with my info to have a reset sent, but when I complete it, it comes back AGAIN and tells me I have exceeded my logon attempts & directs me to a HELP page. When I get there it tells me that page is no longer available and sends to a link that has NOTHING about my problem. Short of deleting my account and losing all the pics posted, how can I get a simple password reset????



  290. Thenuthouse04 on March 22, 2011 at 12:42 pm

    i have the same problem….i want to scream cause you cant find help



  291. Jazzi40422 on March 25, 2011 at 4:28 pm

    how do u report someone who created a profile for someone incarcerated and the inmate doesnt want the page on here . how do u have it removed ?



  292. Leela1357 on March 26, 2011 at 4:43 pm

    Even though the ‘instant personalization’ feature shows that i am unable to unclick it and that it is ‘not yet available for my profile’ when I was on the cnn site today i found that my ‘likes’ were featured on there on the right hand side and i also found an option to turn off personalization on there. Why is this not an option in my privacy settings, and why was it automatically on there? :-((( MAD! Can anyone help?



  293. Guest on March 26, 2011 at 8:33 pm

    wow in all this bullshit, not one way to “really” contact facebook, thanks for the waste of time



  294. James Qedesh on March 27, 2011 at 1:25 am

    I belong to a number of related groups that encourage networking of members. They are all global. Yet occationally when I’m networking someone(s) must complain. The vast majority however are more than happy to connect. (These are spiritual/religious/empowerment networks requiring or encouraging group work.). When info@facebook.com was up and running I could post them what was happening and not be penalized. How would I go about contacting them about this issue now since it’s come up again?



  295. Iamsogreat666 on March 28, 2011 at 7:49 pm

    my account was deactivated and i dont know why and theres no easy way to just contact facebook to see what happened. arg. why dose all of this have to be so fricking complacaited?????



  296. Lyndastack on March 29, 2011 at 3:58 am

    my facebook account says temporary unavaible due to site issuess will ve up soon…what does this mean? its been hours…help help



  297. Laura on March 29, 2011 at 5:44 am

    All links show me the “Account Temporarily Unavailable
    Your account is currently unavailable due to a site issue. We expect this to be resolved shortly. Please try again in a few minutes.” Since yest! Its more than 9 hours. And there is no logout option. I am signed in!!!
    is there anything I can do, and has this happened to anyone else



  298. Chris123154 on March 29, 2011 at 1:05 pm

    mine is doing the same. not happy



  299. Dm541 on March 29, 2011 at 1:33 pm

    Same here since 9PM EDT last night



  300. Bjdapp08 on March 29, 2011 at 2:20 pm

    mine too!! Since last night!!



  301. kevin on March 29, 2011 at 5:52 pm

    omg me as well



  302. Christine on March 29, 2011 at 6:27 pm

    mine too, since 9 pm last night…it is frustrating



  303. Carlson97801 on March 29, 2011 at 7:24 pm

    mine has been saying that since yesterday afternoon



  304. Jason on March 29, 2011 at 8:05 pm

    This is so rediculous that I would have to come to Marie Smith’s website to figure out how to contact facebook. I guess to facebook we are just another number. My situation is actually funny. I owe facebook money. They have disabled my account. So, I can’t log in to pay my bill.



  305. Dsmjr on March 29, 2011 at 9:00 pm

    I’m back on as of about an hour ago



  306. Pamela Hazelton on March 30, 2011 at 3:19 am

    Client’s been unable to administer PAGE for three weeks now. Seems nothing works. Anyone ever been dropped as Admin? How did you fix it?



  307. Pamela Hazelton on March 30, 2011 at 3:19 am

    Client’s been unable to administer PAGE for three weeks now. Seems nothing works. Anyone ever been dropped as Admin? How did you fix it?



  308. Julie on March 30, 2011 at 6:17 pm

    Same problem. I was sure I was setting it form my non profit page. Also, do they ever release old names (can I make the non-profit page have the right username)?



  309. Katherine on March 30, 2011 at 7:07 pm

    You have lots of great info here Mari and I think I am going to dig a little deeper on some things just for my own knowledge. I have a question that I am having a hard time answering though. A friend of mine had a group that she was in the process of shutting down. By accident, she deleted herself first (bad option that FB allows an admin to delete themselves, but her oops for not stopping before it was too late). Now she cannot delete the group, as there is no admin. Any suggestions of what she can do?



  310. Stacib on March 31, 2011 at 6:43 pm

    IS there anyone that can help me? Someone hacked my account and I have apparently tried to reset the password to many times, but I haven’t reset it at all, and I can’t get anywhere with Facebook. There is no help and all the e-mails for them come back with links to there useless HELP page. I have 2 businesses linked to my personal page and I can only imagine what they are doing or saying to my customers.



  311. audrey on March 31, 2011 at 9:15 pm

    I can’t get onto my FB page. All it says is your account is temporailly unavailable try back in a few minutes…..well, it’s been all day



  312. Carolsperry0 on April 2, 2011 at 5:54 am

    I have been trying to access my FB account from my mobil line for several hours and it will not give me access. It says that the content is Temp. unavailable. I had a friend check my page and she said it is not loading like the others and that she cant really make anything out. I have some very important messages that I need to get to. I have no idea what is going on.



  313. Abc on April 4, 2011 at 12:08 am

    FaceBook Sucks. My account got hacked and you can not get help from facebook. Why are they the only internet company that does not offer tech help on line by having customer service available?



  314. PCC on April 4, 2011 at 6:01 am

    i got banned from commenting on own store page!!! i commented on too many of my photos and too fast lol? are u kiddn me!! they said i was performing and annoying behavior and could no longer post on my own darn store page. what a joke! and then i have to google this awesome page so i can finally fill out a form to tell them they are idiots!! thank you for this page 🙂



  315. PCC on April 4, 2011 at 6:11 am

    and now the correct form i filled out they say is incorrect….way to go facebook, real impressive



  316. Kate on April 4, 2011 at 1:53 pm

    My facebook and hotmail account got hacked over a week ago by Zynga Poker. I have recently managed to regain access to my hotmail. For the past 4 days I have been trying to reset the password for my facebook. I keep on entering in the code sent to my hotmail to the facebook reset page but keep on receiving an error message to say ***’Password Reset Unavailable’ We’re sorry, password reset is temporary unavailable. Please try again later’**** . Its driving my crazy now as I’m not sure if this is a site problem or something to do with my account being hacked. I even waited the recommended 24 hours before trying again but I keep getting the same message. can anyone please help with this problem?



  317. guest on April 5, 2011 at 4:30 am

    any luck with this? happening to me now.



  318. Funkygal25 on April 5, 2011 at 8:40 pm

    why can i not make my business page into a page that people can friend request the business and not like us? I see other businesses and stores that you friend request. why can’t i do that.



  319. Cierra on April 6, 2011 at 3:43 am

    I logged into my account this morning, then I received an e-mail saying I’d requested a password change. Well, I hadn’t. So, I logged back in, looked for where I could report to them that I thought I’d received a phishing e-mail and wanted to know where to forward it to. Next thing I know, I’m locked out of my account. Can’t get in and keep getting messages that I have a wait awhile. I haven’t seen anything saying how long I must wait. This is absolutely ridiculous. You would think they would be willing to offer good customer service for the people using their site. At least make it easy to contact via e-mail for answers and not have to wait and dig on the internet for something that should be readily available. So, how long do I have to wait before I can attempt to log back into my FB page and reset my password??



  320. Kate on April 6, 2011 at 6:44 pm

    Their customer service as absolutley rubbish. Read my post below. I am having a similar problem and am still waiting to get this resolved!



  321. Kate on April 6, 2011 at 6:48 pm

    Ok, I tried reporting this problem as a bug and as requested by Facebook I emailed them a screen dump of the error message I get everytime I try to reset my password. “Password reset unavailable”. They have now emailed me asking me to send them a colour copy of my government ID Card to prove my identity. I am really hot happy about doing this as to be honest I am worried the email may not be legit and with all the experience of my account being hacked I am really dubious. I offered to confirm anything needed on the account but they are still insititing on me sending them ID. Has anyone else experienced this? To me is seems very dodgy as I cant even phone them to verify it is legit. You should never email such personal info from my experience due to the amount of fraudulent emails there are out there. can anyone advise on this?



  322. Brentpotterma on April 6, 2011 at 6:56 pm

    For some reason FB did not recognize my password this morning, so I changed it. Now it does not regonize my new password. In the process of trying to log in, I apparently tripped whatever thing is there and now all I get is the error msg saying I have attempted to log in too many times and have to wait. How long do I have to wait? What can I do? Any help would be appreciated!!



  323. Kathy G on April 7, 2011 at 6:59 pm

    Help…everytime I try to log in to FB I get a message I get a message that my account is temporarily unavailable due to a site issue…what can I do or how do I contact FB?



  324. sandy s on April 7, 2011 at 11:40 pm

    I was hacked on 3/20/11 and after being blocked for over 24 hours, I was reinstated, and then a day later hacked into again. This time the hacker changed my name. How and who do I reach to get this account back in my name. Everything I try I get messages “that my email reached a auto message and the message won’t reach customer service.” Even the one I replied to Cindy, who said she would be handling my Zynga account, getting migrated over to my new FB account. I am beyond upset. FB wont reply, Zynga won’t reply. How do I get help to get my account back. I have run out of ideas. LOUSY way to handle customer service!!



  325. JT on April 8, 2011 at 10:30 pm

    Same problem here, very frustrating.



  326. Dgraves28 on April 9, 2011 at 11:51 am

    I am trying to change by email address and I have emailed to you 2 times before and it is also on your facebook and I have sent 10 other emails and no one not even you are attempting to help



  327. Jamie on April 9, 2011 at 8:58 pm

    My account was disabled because Facebook claimed my identity was a fake. My account was 100% honest information. I did nothing wrong, and I don’t understand why this has happened to me. I have tried to contact them, but they have not yet replied. I have never done anything to deserve this treatment.



  328. Mel on April 11, 2011 at 4:06 am

    I went to login the other day and found a large WARNING that I had uploaded a photo that violated their terms and conditions. THIS WAS NOT TRUE.
    How can I contact them as I found this very distressing as I would do no such thing.



  329. Aji on April 12, 2011 at 3:47 pm

    Does the client still receive the weekly facebook update email? that should be a way to log back into the account.

    Always make sure that each page has at least two admins. I had the same experience where I wasn’t able to login into the page for couple of weeks.



  330. BrianG on April 12, 2011 at 8:44 pm

    I am brand new to Facebook but have been blocked twice — once for two days and the second time for four days — from sending invitations to people. The message said it was because I was spamming, but I wasn’t; I was contacting people I have known for years. The second time, I contacted someone who I worked with years ago and I was warned not to contact people I don’t know. What do I do to restore my status and keep this from recurring?



  331. Lovukanna on April 13, 2011 at 10:52 am

    Haii Myself Ammi

    🙁 please some one help me please please..my Facebook account has activated with my husbands name which i mentioned as “lovukanna” but suddenly i got one warning from Facebook authority says to confirm my Facebook account with my mobile number. Am continually trying to verify my account but am not getting the verification code to my mobile number. How can i access my account..please some one help me please :'(



  332. Jamus on April 15, 2011 at 5:33 am

    My account was the target of a very effective April Fools prank – and has now unfortunately been placed in a memorial state.

    All attempts to contact facebook have been unsuccessful.



  333. Tokyobluemoonlight on April 16, 2011 at 8:13 pm

    How does facebook generate which friends appear at the top of your profile?



  334. Eric Straatsma on April 16, 2011 at 9:27 pm

    I cannot even login to Facebook to ask you for help. I was acessing my account on Facebook and logged out for the day a few days ago. When I came back I was told I had to verify my account, because it had been phished.

    To get back into my account, they asked me to verify some of my 2,000 friends by picture alone. Guess what? I do not KNOW 2,000 people by picture or even name, etc… So I tried several times but it kicks me out because of incorrect answers. Gee, anyone else have problems with matching 2,000 pictures with names? I am stuck. There are no email addresses to contact Facebook.

    I did manage to get in once, but then it kicked me out again, with the same message. I saw no problems with my email, Facebook account or computer. I just checked my computer, after this happened with three different spyware, malware software and Windows Defender. They all found nothing.

    So now what? This all happened the day after I posted that Facebook should switch to green power, instead of using coal to power their website. Could they be locking me out on purpose, just because of this?

    Please reply to me via email realestatesolutionsprovider@boxbe.com



  335. Moor4c on April 18, 2011 at 6:56 pm

    Thank you so much! Yes, very frustrating search process, but your site solved my problem in seconds!



  336. Elliejay21 on April 19, 2011 at 8:42 pm

    Same basic thing happened to me – I have been on facebook for almost 4 years with no problems, and on Friday my account was hacked and subsequently disabled. I created a new profile & when I uploaded my addressbook to refriend some of my real-life friends and family, I was accused of being a spammer and blocked… when does this end? People in my family are sending me messages asking why I have “unfriended” them, and I cannot even reply!



  337. Curranbill1 on April 20, 2011 at 12:05 am

    I’m having the same problem. Any solution for it?



  338. Jungle_island on April 20, 2011 at 3:15 am

    Please can someone help me?

    Let me start by saying I don’t have a Facebook account. -yeh, you read right.

    I have recently received emails regarding my ‘new’ facebook account. -huh? First it was to confirm my new account. I ignored it. (It did state if I received this email in error to ignore.) Another email came with a last chance to confirm my new facebook account. I ignored it. Today, I received an email asking me to confirm my wish to change my facebook password.

    Again, I do not have a facebook account. I have NEVER had a facebook account.

    The emails are directed to someone, not my name, but to my email.

    The first time I thought perhaps the person errored when typing her email and this would end when I didn’t confirm. But it hasn’t. I have had the same email address for 10+ years.

    I have discovered I can’t contact facebook. Apparently, not even subscribers of facebook can, so where does that leave me?

    I want to alert facebook to this situation. And protect my email.

    Please, someone tell me, who can I contact about this?



  339. Coppertop422003 on April 22, 2011 at 6:33 pm

    a friend is having the exact same problem,, i would be greatful to know the answer to fix it too,, ty,, mary



  340. Msj1057 on April 25, 2011 at 6:46 pm

    My brother passed away last month and there is a way to memoralize his Facebook page, unfortunately Facebook is asking for some complicated information that I have no clue what they are talking about. Can you possibly help me out. Please respond to msj1057@yahoo.com. Thank you.



  341. Msj1057 on April 25, 2011 at 6:48 pm

    Change your password on your email address is the quickest way to resolve this issue. Evidently whoever is using your address also knows your password.



  342. rich gonzales on April 26, 2011 at 5:53 pm

    im trying to add my daughter on my friends but facebook wont allow it why



  343. Emrealagoz on April 27, 2011 at 3:23 am

    Hi Mari,

    Firstly, I must say that, I’m the big follower of yours 🙂 I’m the page administor and representative of a popular band, which is in Turkey, and I want to merge non-official pages to an official page.

    I need some answers. How can I report this situation to Facebook and how can I prove that I’m the representative? Can you explain the process and the things that I must to do, please

    Looking forward to your answers! Thank you so much!



  344. Erinlakosky on April 27, 2011 at 5:19 pm

    I am having an issue when placing a like box on my website. When I am logged into Facebook it works fine but when I am not I get a red box error message saying the page is “The page you are trying to access is restricted or unavailable”. I’m not sure what I am doing wrong. I used their code and am border line frustrated with their help section. I can’t find any.



  345. Mhogan on April 28, 2011 at 5:14 pm

    How do I let Facebook know about this — Good afternoon

    Spam is sent from your FaceBook account.

    Your password has been changed for safety.

    Information regarding your account and a new password is attached to the letter.
    Read this information thoroughly and change the password to complicated one.

    Please do not reply to this email, it’s automatic mail notification!

    Thank you for attention.
    FaceBook Service.



  346. Rosss3 on April 28, 2011 at 6:30 pm

    the exact same thing is happening to me. friends ive known for over ten years and people with over 8 mutual friends and fuckbook says i am blocked for 4 days because i obviously dont know them. i only have about 50 friends right now. there are people with thousands. how do they know “everybody” on their list



  347. kristen on April 28, 2011 at 8:35 pm

    I am having the same problem. I accidentally gave my non-profit name to my personal page and I need to change it. Has anyone found a way to change/correct this?



  348. Debbifriend on April 28, 2011 at 9:11 pm

    My identity was stolen while in Mexico February 16th and NOTHING has been done. I have written everyone and all they say is to reset my password. The picture is mine for the profile, but the rest is from Indonesia. I also play Zynya Poker and had over 16 million in chips and that was taken because it is linked to FB. All my friends say my profile is missing on their pages. Why can’t something be done? I am so frustrated trying to get Zynga and FB to help me. I had some dear friends and opics of grandchildren.



  349. Carriek49 on April 29, 2011 at 7:38 pm

    i accidently clicked on the report button when i was chatting with a friend. what will happen now? and we are both seeing double of each other when we are on why?



  350. Laura-lye Dickens on April 29, 2011 at 7:41 pm

    I need hepl loggin in my account is shawn.lori69@yahoo.com and I type in my correct password then it asked for security questions and I use the same computer everyday also I pic the right names on the pics to help me then it says it dosent recognize them when I no they are right help me get back in please I also had trouble typing in my mothers birth place. help me I am using me boyfriends login to get help with my account thanks



  351. Jellybumblebean on April 30, 2011 at 5:09 am

    How do i contact a real person on facebook about a person who is using more then one name and harassing people including me .. and also im getting reported because of this person and i do not has sexual stuff on my pictures and such ?



  352. Mari Smith on May 2, 2011 at 5:50 am

    There isn’t’ a way to reach a real person other than these forms. I would recommend you call your local police, however. This is a serious matter.



  353. Mari Smith on May 2, 2011 at 5:51 am

    The Report button doesn’t seem to do much of anything right away. Typically it needs to be clicked many times before Facebook take action. Nothing to worry about. I’ve no idea about the double posts.



  354. Mari Smith on May 2, 2011 at 5:52 am

    Have you filled out any of the forms above? I would try several of them, especially the ones where you can submit screenshots.



  355. Mari Smith on May 2, 2011 at 5:52 am

    Try forwarding it to abuse@facebook.com though I don’t know if that is still active. Best to just delete.



  356. Mari Smith on May 2, 2011 at 5:53 am

    Sorry I can’t help you with this.



  357. Sam on May 2, 2011 at 3:51 pm

    i created a page and this friend activity application appeared on the left…i dont want it on there and not sure where it came from but theres no where to X it away…please help



  358. Teri Waros on May 3, 2011 at 3:55 am

    i just want to say thank you!!!



  359. shaunna on May 4, 2011 at 4:53 pm

    my 8 year old made four purchases on my facebook account for game cash and facebook credits totaling $301.00 i have tried to submit the unauthorized user form about 100 time and it lets me fill it out but every time I hit the submit button it tells me an error has occured and to try again any ideas would be so helpful thanks



  360. Janks Patel on May 5, 2011 at 6:03 am

    I have a problem with viewing my default profile picture. WHEN I / FRIENDS click on my profile pic the page opens saying”This content is currently unavailable The page you requested cannot be displayed right now. It may be temporarily unavailable, the link you clicked on may have expired, or you may not have permission to view this page” this is been for more than 2 weeks i have been reporting to facebbok everyday but no fixed or any reply. In fact many people r having this issue. it’s so ridiculous that facebook is not doing anything to fixed.
    Thank you



  361. Janks Patel on May 5, 2011 at 6:05 am

    And i do wan a thank you for providing such a wonderful information.

    THANK YOU
    GOD BLESS YOU 🙂



  362. tonio on May 5, 2011 at 6:59 pm

    I want to say thank you for the info. If I have an idea, and platform for facebook to cobrand, whom should I contact. I don’t really want to post and shared it with jsut anyone.



  363. MrC on May 5, 2011 at 9:41 pm

    My guess is you work for Facebook in some capacity. Frankly, I am tired of Facebook, I don’t use it. Facebook does not make it easy to cancel your account. Case in point, today I tried to do just that. I received an email that stated it was deactivated. Shortly afterward I received another email that said I was reactivated? Either someone has compromised my account or this is Facebooks way pushing users on keeping their accounts open. I no longer feel comfortable with anyone having as much or little of me. I no longer feel comfortable having my family pictures in a public space. I strongly feel when any company tries to sell you that they have the greatest security available – beware. I tried you suggested link to security but as you alluded to earlier, Facebood hides or has eliminated a convenient means to close an account. I no longer want any of my information to be compromised (no matter what preferences you can make to your profile)— I Want Out.
    As for the rest of the Facebook world, you can float whatever you want about your life, family, birthdates, etc. If you know someone (live) I can talk to please tell me.

    Mr C



  364. Southerngirl4110 on May 6, 2011 at 8:28 pm

    Hi Someone Hacked My FaceBook Page And I Try To Change My Password And It Says I Have reached the limit of password reset attempts. How Do I Get On My Page Now??? Heather



  365. Anonymous on May 11, 2011 at 6:26 am

    We have been encouraged to change our account to be Secure Browser enabled – ie, everything now starts with the “https://”. We are also told if a third party app doesn’t work because of this state, it can be temporarily shut off. I can’t view business pages with promotions now, and it will not “suspend” the Secure Browsing function by going through the Account Settings as stated. I’m ready to ditch the whole idea of Secure Browsing while in Facebook. How do I turn it off PERMANENTLY?? thanks, Darcy



  366. Anonymous on May 11, 2011 at 9:24 pm

    PLEASE HOW do you get in touch with a real support representative for facebook? Someone used my email to register for their facebook account. I changed the password and deleted their account, then added that email address to my own account. But somehow they reactivated their account and I am STILL receiving their notifications in my email.

    There are no support forms for this issue. Even the “didn’t sign up for facebook? report abuse here” link in the verification emails don’t work. This is abuse and a breach of my privacy. I need my email address removed from this person’s facebook file but I can’t get in touch with a REAL PERSON. I tried submitted some bug reports, but it is hard to fill out all these forms when they don’t even remotely pertain to your issue.

    Do they ever actually provide support? I need to talk to an actual person!



  367. Mindy on May 12, 2011 at 8:03 pm

    my facebook has been locked and it say to login in from the known computer and I have a million times in the past week. it was myself who tried to login on my phone cause i had forgotten that i put that setting on my page. And it still wont let me login. What do I need to do? Have I lost my page? please help me.



  368. AKAPLAW on May 13, 2011 at 8:04 pm

    i need to change my name to the correct married name and they say i have reached the 3 name limit.  it also says in the help section that if you reached the limit you can have it changed by a representative. how do I do this!? HOW DO I CONTACT THEM!?  or how do i delete one of the names I already have!!!???



  369. Oneliph on May 14, 2011 at 5:22 pm

    A person on my page was being abusive and vulgar.  Someone must have reported them but inadvertently reported me instead.  Each time I attempt to post or comment on my board I get the prompt that content has been flagged as vulgar or abusive.  The prompt offers a link to report this prompt if I feel I am receiving it in error.  I have done so, multiple times, but not have been contacted by Facebook.  Help!



  370. Kcfrisch67 on May 14, 2011 at 5:58 pm

    I attempted to change my password and got frustrated,pushed too many buttons and they blocked me, it says only temporary, I hope it also states that if I abuse this privilege too much theyll block me permanently, all I wanted to do was change my password and got a little key happy , now what ?



  371. Jeff on May 14, 2011 at 7:11 pm

    I have also got the same issue here.I cannot log into my FB account from my Pc or Phone, as it says there are no Phone device listed on my Facebook.infact i do as i got the text code on my phone and wen i named my Pc as a recognised Device thats wen my problem began..Now every time i try and log in i get the message Mindy is getting.it says Log in with a recognised device, but how can i wen my pc should be listed as a recognised device but its not allowing it. I have sent a message to Mari with full description of my problem…PLS help Jeff



  372. Oneliph on May 14, 2011 at 8:31 pm

     Here is the actually prompt I receive when I attempt to post.  This message contains blocked content that has previously been flagged as abusive or spammy. Let us know if you think this is an error. I hope this helps you solve my problem.



  373. Stace5667 on May 16, 2011 at 6:15 pm

    I am not sure who to contact so someone please help.  I need to deactivate my step sons account he is 15 years old as he is away for at least 6 months.  His girlfriend (whom we do not like nor want her to have access to) who is 14 has changed his password and we can not get into his fb and she is posting all the is stuff and we his family do not like this.  Please help me in finding someone to help me deactivate this account. 



  374. HowardlArryd on May 17, 2011 at 1:58 am

    my account keeps getting hacked into from dagsboro, de and i am in iowa please don’t let this happen as it has happened 3 time from same location.



  375. stefanos sklavenitis on May 17, 2011 at 10:37 pm

    hi Mari, i’m having trouble with one of my facebook ads campaign. although it’s active it doesn’t start to run and no billings are made for over a week now. everything else seems to be ok…any ideas? thanks for your time…



  376. Mblr on May 18, 2011 at 11:16 pm

    Thank you for all your work here Marni.  May you receive in kind many fold.

    I do not see a form here to help me with my issue.  For some reason, I cannot add friends at all.  I only have 194 and FB will not allow me to send friend requests.
    The only thing I can think of is that, like many others, I attempted, in my naivete to make a 2nd profile page using my same name, but adding my middle name.  I wanted a page separate from my family etc page.  I did nothing with that page and was told by a friend that FB does not allow more than one profile page (others must have done their 2nd one in a way that was less recognizable, I guess).  Anyway, I finally figured out how to delete the 2nd profile page about a month ago.  Still, I cannot add friends.  None of these forms seems appropriate.
    Help!  I’m about ready to just quit using FB altogether.  Any suggestions?  Should I just start a fan page?

    Thank you again Marni,
    MaryBeth



  377. Juneissunny on May 19, 2011 at 9:20 pm

    Someone has used my email to register I accidentaly clicked the confirm account on the message that was sent to my email, I also tried to login to delete the account but was greated with a message saying that the account was believed to be  fake or something to that effect so i cant go into account settings to delete the account and cant click the link in my email that says I did not register does not work how can my email be deleted from this account I dont know what to do HELP!!!



  378. Divya Nagesh on May 20, 2011 at 2:50 pm

     my face book account has been locked because i deleted my phone and also all recognised devices and now i dont have recognised devices what do i do? please help me to retrieve my account



  379. Jeff on May 20, 2011 at 3:01 pm

    Divya, I have had this problem now for over 3weeks, and i have been informed by Facebook support team that they cannot assist, They keep saying wot to do over and over again.even after i have told them that my computer is now unrecognized device and my mobile is not listed on my account.Am still waiting for a third reply of them.
    They do not do personal requests to my dismay 



  380. Sara on May 22, 2011 at 5:19 am

     I belong to a group, where one member keeps harassing and attacking me in the group chat.  How can I report it?



  381. guest on May 23, 2011 at 12:05 pm

    This is getting rediculous-I have’nt  been able to login for months now…it recognizes my email address but after I click to login I get the red tinted error box saying “must login to see content” !!!! I’ll get it as many times as I try. I’ve played with cookies, add-ons, security…nothing works and there is’nt anyone I can call. I have no clue what’s going on with my account! I get emails that I have notifications…I keep getting dating emails, too. I am very frustrated.



  382. Anonymous on May 24, 2011 at 4:30 pm

    That’s exactly what happened to me…I enacted login controls but someone/something gained access to my account and removed my cell phone number and all of my computers are all unrecognized. I can’t access my account and I am extremely angry that no one at facebook will be of assistance….I really don’t like the way facebook runs the operations, it’s not secure and they have nonexistent customer service…I hope someone else creates a better social networking site!



  383. Belizeangirl911 on May 25, 2011 at 6:03 pm

    i really need your help someone is stalking me on facebook and pretend to me i tryed reporting them but its still up there what should i do



  384. Jimmy Delewski on May 25, 2011 at 8:38 pm

    if you allowed your 8 year old to use your facebook for games then it is most likely going to be considered an authorized user.



  385. Jimmy Delewski on May 25, 2011 at 8:40 pm

    If I were you I would march straight to facebook HQ and make them help you.



  386. Jimmy Delewski on May 25, 2011 at 8:42 pm

    She may have blocked you, or she is just not accepting your friend requests



  387. Jason Matthews77 on May 25, 2011 at 9:24 pm

    im having the same problem with logging into my facebook page , everytime i enter my password i keep getting knocked back to the login page , i click the “forgot password” button but just takes me to the login page , where once again i cannot login and the same with a password reset , i ended up using my phone to change my password “which it did” but still had the same problem when i tried to access the main site , please help.



  388. U2ROX on May 26, 2011 at 9:53 pm

    I have been receiving email notifications for a facebook app, even though I set it not to receive notifications from them more than a week ago. I just double checked my notifications settings for my account to make sure it still said that I didn’t want to receive notifications for that app, and it is still set not to receive them, but I just receive another email notification today.
    I couldn’t find anything on the facebook help center or on this website pertaining to this, so I am not sure how to contact someone about it. Please help!



  389. Sorina Mihaela Popescu on May 27, 2011 at 10:32 am

    It would be very difficult forme to contact any of the above-mentioned, since I cannot use the ‘Like” button!!! Nor can I see my friends or post anything! I have a problem with http://www.facebook.com/ajax/ufi/modify.php – what is it and how can I deblock the features of my account such as seeing my, friends, posting topics and using the “like” button? thank you.



  390. Jdoasvhiuda on May 28, 2011 at 2:17 pm

    hey i have the same problem syed kamal all i was adding was for a game i was playing so i could level up this is crazy



  391. Syed Kamal on May 28, 2011 at 2:01 pm

     hey , my friend request’s and messages have been blocked for 30 days ! Even though i sent request’s to people i knew , still they blocked me for 30 days ! please help me with this ! what’s the solution ?



  392. Sade Elvedina Alic on May 28, 2011 at 11:30 pm

    Very serious!I have serious family problems and I need help. Please send me only e-mail or tell me who I can contact about this.
    Still love facebook so much.
    Thank you!



  393. Adamdaniel911 on June 2, 2011 at 9:39 am

    Hello facebook . i am having problem with my facebook . 1. whenever i want to logout , i click on the account , but it straightly go to accounts setting , theres is no scroll down .2. also the same happen if want to read my comment , or replying message or even wall post something . it ain’t works .3. the chat-box isn’t working .4. then i tried to clear my cookies , cache , and history , and tried again , it’s the same , then i tried to re-installed all my browser mozilla , ie , and chrome and also re-installed java , and still doesn’t work.
    5. i even set the cookies exception to facebook site and also java exception .still all not working i ran the virul scan and necessaries . i still not working . i still facing the same problem . HELP ME -adam-



  394. Debbie on June 2, 2011 at 7:50 pm

    Facebook will not allow Facebook for iPhone status updates or photo uploads to appear in the newsfeed. They show up on my wall only. The app does not show up in my settings on my page, so I am unable to change the authorization settings for it. I have deleted and reloaded the app multiple times and sent dozens of questions and complaints to the various forms above with absolutely NO help at all. Sending a screen shot is futile, since it would be a picture of the app “not there?” It appears as far as facebook is concerned, I am not using the app, yet I most definitely have it on my phone. Extremely frustrated, please help!?!



  395. Connie B Call on June 2, 2011 at 10:03 pm

    Yes, I am contacting you on the behalf of my 17 yr old
    nephew. Someone has opened a Facebook page in his name. I can assure you that he has not opened this account. He is the oldest son of my
    brother who is a single father of 4 children and they do not have internet in
    the home nor do they even own a computer or cell phones. My nephew has been thru
    a lot the last several months, in Jan he lost his left eye due to an assault by
    a 14 year old with a metal pipe and ever since then the boys family has done
    everything they can to cause trouble for my nephew and our family. We really
    feel that they are responsible for the fake page. I have tried to get an IP
    address for the page so that my brother can go and press charges for it. My
    nephew has had several people come up to him trying to fight him over comments
    that they say he has been making on the page. He has tried to tell them that it
    is not him but the person responsible for it has taken old pics from over 3 yrs
    ago that was on his myspace page when he was living with his grandmother. If you
    would PLEASE help us find out who is doing this, and to close down the page
    ASAP… As my nephew has stressed he really feels his life is in danger. He is like my own son I have helped my brother raise him since he was a year old.



  396. Pilgrimsprogress57 on June 3, 2011 at 8:21 pm

    hi mari i have searched every where for some where to report a bullying cheat who has 2 face book accounts i have looked where you said and i cant find anywhere on his page for reporting and blocking there is no where to report this cheat for 2 accounts he is not really a fake account as he is a real person and if they look at his accounts that is what it would show,he stops me playing when he is on as he will just keep attacking ,and bountying me it is time facebook made it easier to report these cheats and do some thing about them after all it is against their rules ,why bother with rules if they are not going to enforce them ,or perhaps we should all have more than 1 account please help if you can 



  397. Bpickartz on June 3, 2011 at 10:48 pm

    Reaching out here, but I’m frustrated.  I need to get an exception for a page for a local non-profit.  Their name is an acronym (all caps) so their page should reflect that.  I have all the links to documentation, but when I go to the page that says I can submit the information, but a click doesn’t get me anywhere.  This is a non-profit that offers support for victims of abuse.  Any help will be greatly appreciated.  Thanks.



  398. anonymous222 on June 5, 2011 at 3:59 am

    I am the creator of a secret group and Facebook somehow
    knocked me off as administrator and I am now unable to edit my group. I’ve
    contacted Facebook for almost 2 months now and they have yet to solve the
    problem.



  399. Desert on June 5, 2011 at 6:35 am

    Facebook won’t take my real name. My real name is Desert and they think it’s fake. I had to settle for a nickname, Dez, and don’t know how to just send them a message or something. But i just cannot find how to send them a message or contact a facebook employee directly. 



  400. Gazmac on June 6, 2011 at 12:12 am

    Hi my account has been blocked because I tried to log on using my mobile phone, I have been asked to change my password which I have done, then they asked me a security question to which I have no idea what the answer is as I never se a security question. Does anyone know how to get round this problem or how to contact Facebook to explaine this problem to them????



  401. Mwhite315 on June 6, 2011 at 12:38 am

    how do i contact facebook i cant acess my account due to security questions i dont have the same mobile number someone hacked my account



  402. Stevencarson on June 6, 2011 at 1:10 pm

    facebook are usless i have been locked out my account for two weeks now thorugh no fault of my own and no one is respoding

    steven



  403. Qljunk on June 8, 2011 at 11:41 pm

    Thank you I’ve been trying to find a way to delete my account and you had a link to the page I needed



  404. Vickiemerickson on June 9, 2011 at 6:53 pm

    Please help, I had someone make fraud charges to facebook through my credit card. Now the credit card company wants me to contact facebook and see where these charges were posted from. I have tried to find a form or contact person to get this information so that I can get my credit card company to not charge me for the fraud charges. Can you provide me with that help? vickiemerickson@gmail.com



  405. Sherry562 on June 10, 2011 at 2:49 pm

    Please fix your games, went to play Bingo Blitz today, waited all day for my daily credits, its took away all my credits and said I didn’t have bingo when I did.  If the game is not working properly then shut it down…:(



  406. Poker Online on June 10, 2011 at 8:16 pm

    If I have a question to Facebook, now I know how to find it



  407. Remi Online on June 10, 2011 at 8:28 pm

    Nice article.. I was wondering how to submit sugestions to Facebook. Thank you !



  408. Alinkous on June 16, 2011 at 12:19 am

    My company has an official corporate site that I manage as the marketing manager.  However, some other employees in one of our other offices has made their own unauthorized corporate site, which has made thing confusing.  The major issue is that I do not know who made the account.  I want to know if there is a way to contact FaceBook and request the unauthorized page be removed.  I have been unsuccessful in finding a way to contact them.  Any help is much appreciated.  Thanks.



  409. Amanda on June 16, 2011 at 4:11 pm

    Wow! That’s a huge help. I’m going to bookmark this page. I didn’t know a few things like memoralizing deceased profiles, and requesting to get your fan page back. 120 forms for help is a little overwhelming!



  410. Amanda on June 16, 2011 at 4:16 pm

    You could try creating a Facebook account and then go to his page and there should be a report/block this person on the bottom left of his page. That at least might get Facebook’s attention. This is just an idea. I haven’t tried it. Amanda



  411. Amanda on June 16, 2011 at 4:18 pm

    Put your mouse on the right side of the attacking comment. A little ‘x’ will appear. You can then mark it as spam or abuse. I would do it to all the comments that are offending you and I would leave the group.



  412. Simonmacbeth on June 17, 2011 at 1:06 pm

    hello,

    I have had my fanpage hacked and they have deleted me as admin – how do i get it back ??



  413. Rachelle on June 18, 2011 at 2:01 pm

    Hi, I had paid for facebook credits through my mobile but never received them. How do I contact facebook about this problem?  I don’t want to have to pay for something that I never received.



  414. Clemoc5979 on June 19, 2011 at 5:57 am

    it says i have a relationship request, but its not showing up on my homepage or requests. and i cant cancel it. how do i do this?



  415. Trish on June 20, 2011 at 12:19 pm

    Hi Mari – wondering if you can advise of any way to change your facebook page to stop showing as a place? A few of the pages i administer are changing to a place when put in addresses in the info field and then meaning not searchable under pages. Similarly a place that look after changed to a page when i customised and not sure what doing wrong to keep these separate and distinguishable. Any help would be much appreciated.



  416. Dale Snyder on June 21, 2011 at 2:28 am

    Hello,
     Your Face Book system here seems to have a quirk in it. I came home from work today, logged on to my face book only to find that when I go to post onto nitro planes wall or comment on a picture I am blocked. I can’t for the life of me understand what I supposeately did to have gotten blocked. I haven’t posted alot of messages at any one time. Nor have I posted any more then 2 pictures to Nitro Planes wall.
     The only thing i have done and that is on your part is I answered questions that I was asked in one of the apps on Face Book. If i am penalized for that then you need to either get rid of that application, or don’t let that application be able to ask someone more then  say a half dozen questions at any one time.
     If this is how i am going to be treated by your Face Book then I’ll delete my profile because basically i don’t need it. I got along without using face book before and i can get along without using it in the future as well.



  417. Yourwilliam1 on June 21, 2011 at 3:24 pm

    I am getting a notice two or three times per week, asking for my phone number so Facebook can text me or call me.  This is supposedly for account security – but I refuse to give my phone number to anyone that I do not personally know, or anyone I feel does not truly need my phone number.  I feel that Facebook falls under BOTH of those categories.  My fear is that eventually I will be given an ultimatum whereas I either give them my phone number – OR – they never let me get access to my account again.  How do I contact Facebook to get them to understand this?



  418. Cookie Monster on June 21, 2011 at 5:42 pm

    How do I get defamatory posts removed from facebook?



  419. Smokie_an_lilboo on June 21, 2011 at 10:12 pm

    someone used my credit card to buy facebook credits? And i dont know who. who do we call about that?



  420. Rick Shamim on June 21, 2011 at 5:21 pm

    Sorina, I am having the same problem for 2 weeks now and no body knows what to do…I formatted my Pc , reinstalled fresh copies and still I am getting this message when I click on wall to comment or to see previous comments…..also my games r not loading and all I get is a blank page with FB header….thats it….if any body knows how to fix it..plz let me know…



  421. Keri on June 22, 2011 at 1:47 pm

    How can I get my “most recent” button back?



  422. raluca on June 23, 2011 at 12:45 pm

    Hello, I want to talk to someone from the administration team because there is a person who is threatining me that he will post some pictures that are kind of indecent. I want to anticipate and to remove those pictures so any of my friends or someone on the facebook social network users can see them. Please help me. I don’t want that pictures posted!



  423. Joe Dively on June 24, 2011 at 3:31 pm

    I purchased facebook credits to buy better equipment for one of the games I play. I spend about 100 bucks or so in the last 2 months. Now the game has been taken down and I cannot find an email address, form, or phone number to initiate a refund. Can someone please help? 
    Thanks
    Joe



  424. Straightlacedx on June 24, 2011 at 9:04 pm

    Who do you contact for a facebook name change when married. I went to my account settings and changed it there and it said it had to be verified to wait 24 hours. Four days later I tried again. Nothing. And I can’t find who to email.



  425. Morpheus on June 25, 2011 at 3:14 pm

    I’m trying to change my username, however there is no “username” section in the settings tab, as the help centre suggests. Am I the only one with this problem? If not how can it be solved?



  426. Jazzy Don on June 25, 2011 at 8:42 pm

    hi   i am really getting fustrated as facebook will not let me add people …….. can u tell me how to make this not happen or any sugestions thank you hope to here sooon from you mari



  427. DaveP CIS on June 27, 2011 at 6:58 am

    Someone (not an employee) has used one of our corporate email accounts (distribution list)  to sign up for a Facebook Account. I need to delete that account. Why does facebook not have any “real” email addresses? Web Forms are a pain if you are mobile and roaming.



  428. David Pickering on June 27, 2011 at 7:03 am

    Does anybody read and reply to these posts? Might as well paint the walls with water…..!



  429. Bethany_fonseca on June 28, 2011 at 12:23 pm

    why doesnt facebook have a customer service number you can call?  I am locked out of my acct.  My sister who lives in Texas can access it from her computer but I can’t from my home computer this is crazy!!! I can’t get a hold of facebook to let me in…



  430. Help on June 29, 2011 at 8:03 am

    I was blocked from sending friend requests for 14 days.  Then, without me doing *anything*, it said I was blocked for 30 days!  Why would this be??  I don’t understand.  I was only sending messages to people/groups who know me.



  431. Mevans459 on June 30, 2011 at 4:14 am

    i cannot load facebook. when it loads it is blank. i also cannot access anything from pc. but my facebook on my moble blackberry is working



  432. Jo on July 1, 2011 at 7:58 am

    Someone has been using my bank account information as well, that facebook saves in order for me to be able to buy “game dollars”…and now I have almost 3 thousand dollars  in charges,  to my checking account, using that info.!! I cannot find any way at all to get a hold of FB or FB security, to report this, and have the ppl involved discovered, arrested, and my checking account reimbursed!! I have tried and tried, for 3 months now, to find a way to get a hold of anyone!! I have found a few email addresses to write to and have written many emails in hopes to get this issue resolved, but no answers to any of them. I have also tried “Zynga’s” email addresses as well, and still no help!! I hope that you are able to get help for yourself, and also that I can get help for myself, as well. I am ready to get the law involved, as this is just about to break me financially!!!
    Jo
    P.S. I just looked at my bank account online, and they have now charged 1,000.00 dollars from my bank account, via facebook, in just ONE DAY!! However, there was “finally”, for the first time, a phone number at the end of where it says “facebook.com” (as being the ones to have charged the account), and I called this number, just to have a recording say that this is “customer service” and then then say, after I hit the key for an issue like this, that they cannot, at this time, take any complaints about this type of thing, and to email them!! However, this does no good what so ever!! If anyone has any information that can help, please leave a comment..Thanks! 😉



  433. Jo on July 1, 2011 at 8:26 am

    Don’t make the mistake, that I “think” I just made a few days ago. I had “facebook security” (supposedly) send me a message me in my facebook account, that I was being temporarily “shut down” for posting harrasing comments, and/or a few other things, and it had the “facebook” logo on it with security above it. I had, and never have, insulted, used bad language, or “bothered” minors, or anything of that sort. I have always just commented on posts left by family members, and minded my “own business” and basically just play my games. However, I had been having problems with things being “stolen” off of my farms in a game I play, and have had over 3 thousand dollars in just 3 months or so, taken from my checking account, by someone who has hacked my facebook account, and is using my debit card information, that facebook insists on storing, in order to purchase game “dollars” and ect…!! I replied to that message, telling them of my problem, and no response, so I looked at the messg. again and noticed that there was a “link” for them, so I went clicked on it and it routed me to this “authentic” looking facebook “security” page. They asked for personal information, such as the first 4 numbers of my debit card (only the last 4 are actually visible when u go to purchase those game dollars). So, I figured…what could they do with it, if they didn’t have all the numbers inbetween those two sets, so I put it down. Then they asked for email address…again, I put it down…THEN I DID THE “UNTHINKABLE” and gave them my email password!! At 56, you would think that I would “know better”, but I am a trusting soul… :-/ and I didn’t think anything of it. I just figured they wanted to look and see if I HAD INDEED wrote them and “Zynga” all the emails that I said I had, when I replied to there “messg”. Well..now after doing that…I looked for some of the emails, in my “sent” folder, so I could try and find email addys, to email them all AGAIN, and see if I got an answer this time…only to find that ALL of my emails to these places, HAD ALL BEEN “REMOVED” FROM MY EMAIL FOLDER!!!! So, don’t trust anyone!!! I was very ignorant to have done so, myself!! And now may have to suffer the consequenses!! I immediately changed my email password, but then couldn’t get into my email box again, so I had to start up a new email!! Loosing years worth of emails that I wanted to keep from family members!! And business associates!! Good Luck in contacting facebook…and keep being up the “smart” thinking.



  434. Tommy on July 3, 2011 at 12:09 pm

    Hi,
    My account was hacked and have desperately been trying to get it back. The hacker changed the email and passwords and I am getting no help from Facebook. Is there anything I can do????? I tried using the option of sending 3 friends a password then using this password to access my account but when trying to do this it wont allow me saying i have tried to change my password to often even though I havent! Any help would be appriciated!!!!



  435. Dsdrissel on July 7, 2011 at 10:09 pm

    I have been trying to find a way to contact one of you about an amount of money that was taken from my bank account wrongfully. Big surprise there doesn’t seem to be any way to get anyone to talk to me about it. I guess you just plan to steal over $100 from people at random. If not, then perhaps you will have the courtesy to contact me about this matter.



  436. reiserl on July 8, 2011 at 9:05 pm

    I’m having the same problem. I’ve put in requests every 24 hours for the last 4 days,and nothing. If I find out what to do, i’ll let you know



  437. Jennynscotty on July 9, 2011 at 5:12 am

    Hi I was trying to report that someone is using my daughters pictures and making a fake account. Tried to report it but they have my daughter blocked so she cant report it.



  438. Xamyxkayx on July 10, 2011 at 8:40 pm

    i keep getting
    Invalid ArgumentGiven URL is not allowed by the Application configuration.?



  439. sundeep on November 15, 2011 at 10:33 am

    i cant deactivate my fbk accnt it displays something went wrong error message i deleted all my applications also but i could nt able to deactivate my account pls any one help me friends 



  440. Anish8487 on November 16, 2011 at 1:16 pm

     my close friend are  blocked or deleted,i cant unblock them from manage blocking in privacy settings or add them…please help!!



  441. Knlbradley774 on November 16, 2011 at 3:41 pm

    I want to unblock someone…whenever I go to manage blocking it only shows apps. NOT PEOPLE!!!!  HELP!!!!!



  442. Abc on November 16, 2011 at 9:16 pm

    Nothing seems to be working on the facebook page. All seems stuck and I am not able to view my profile, click on anything, write anything on the wall. It seems to be stuck. Is there some problem? What is the help email ID please to write to?



  443. Shabana119 on November 16, 2011 at 9:31 pm

    Nothing seems to be working on the facebook page. All seems stuck and I am not able to view my profile, click on anything, write anything on the wall. It seems to be stuck. Is there some problem? What is the help email ID please to write to?



  444. Becca Huggles on November 17, 2011 at 12:14 pm

    is there not any way to contact facebook developers to ask for certain things in your news feeds to be brought back or to help you to eliminate certain feeds that keep popping up? if so where can you go to actually post or send in an idea to the actual developers?



  445. MONEKABRYANT on November 19, 2011 at 3:36 pm

    11/19 Facebook officially sucks. In the newsfeed I found my photo had been posted via a friends profile with over 100k angry ass comments from others that this happened to. I used the handy dandy Help Center, said my profile was hacked, went thru the SAME DAMN STEPS FOUR TIMES BEFORE I GAVE UP!!! NO, THE HELP CENTER DOES NOT HELP ME BECAUSE I CAN NO LONGER ACCESS MY FREAKING PAGE !
    IF I COULD CONTACT FACEBOOK I WOULD HAVE THEM DO IT FOR ME. SCREW YOU FACEBOOK AND THANKS FOR THE HELP.



  446. guest on November 20, 2011 at 6:29 am

    i need help with something ive blocked two people on facebook but when i checked my blocked list it doesnt show that the two people are there what does that mean??????



  447. Anonymous on November 20, 2011 at 7:12 am

    Hi Mari

    I have a strange issue and I can’t find the answer anywhere or contact Facebook to resolve it. When I logged in this morning, I got a chat popup claiming to be from FB Security. It said that my account was reported as being abusive in some way and that if I wanted to keep my account open, I had to confim my login info via a link provided or my account would be diabled after 24 hours. I am trying to find out if this is from FB Security and if so who reported me and why? How do I talk to someone from FB?



  448. Nostrafrancis on November 20, 2011 at 8:37 am

    Could you please help me?
    Facebook changed my name to the very first I had and doesn’t let me go back to my last one :-((
    It’s very annoying and I know lots of people are having this kind of problem.



  449. Btoft on November 20, 2011 at 10:00 am

    HELP! I am new to a business and was put in charge of the facebook page. turns out they have 2 pages…one a friend page the other a business (fan?) page. They both have the same sign on and password so if you sign in one you sign in the other.  How do I delete just the friend page???  I tried to deactivate but it deactivated BOTH. I tried changing the password but again…BOTH changed.  I also tried to merge the accounts but it wont let me do it. I also unlinked the 2 accounts…still nothing!  HELP!!!!!



  450. Morelandchris64 on November 21, 2011 at 8:21 am

    hello i am wanting to have my zynga poker back on as it has been disabled and am hoping you will put it back on for me it has been off for 11 days and i cnt get to chat and play with my buddies in 11 days , hoping you can sort this problem for me thank you



  451. WantsToContactFBDirectly on November 21, 2011 at 6:21 pm

    Couple days ago, I got a spam email to my email account that is same as my facebook user, asking for money, and in return they would give me “likes” through their multiple accounts thus making me win a prize that I wanted. I want to report this fraud to Facebook, but I cannot figure out how to contact facebook directly. 

    Someone please help me.



  452. Craig Foster on November 22, 2011 at 10:19 am

    On my facebook home (information section), under Arts and Entertainment, I edited the order of my music and movies, and now they don’t show up. Only displays five icons and when I click more it says “No pages to show”. The pages are still there when I click edit. Does anyone know why and how I can fix this? I have edite before and this didn’t happen.



  453. Hiarapires on November 23, 2011 at 12:03 pm

    There are days I am trying to open a facebook for my clothing store will be have the name LUHE BOUTIQUE and will be opened in December , I can not. I already have a personal face . I wonder why? Please have this information as fast as possible. since thanks in advance. My name is Hiara my e-mail is hiarapires@msn.com.



  454. Edwardevans13 on November 23, 2011 at 12:35 pm

    Excellent post I have been trying to get my facebook credits reactivated after it was disabled to no avail hopefully this link works better then the one they provide you with



  455. Peter Wanden on November 24, 2011 at 1:59 pm

    A member of a group I created has managed to remove me as the creator of the group. How do I get my group back? Please someone help.



  456. Sagebares on November 25, 2011 at 5:49 am

    Dude whenever I try loging on it just says “unable to connect to facebook” & I’m in a wi-fi area. So please help me I really want to get on facebook



  457. Kris Bethea on November 25, 2011 at 1:02 pm

    Thank you! Thank you! Thank you!!
    🙂



  458. Arthur on November 26, 2011 at 3:50 am

    someone hacked my facebook i traced there ip 24.10.84.184



  459. Susi on November 26, 2011 at 5:31 am

    Thank you for all the information.  I had my account disabled, I assume in error because I didn’t violate any of their policies.  However, the form you list for disabled accounts requires a page url.  How do I get that if it’s disabled and I can no longer bring it up?  Thanks



  460. Mari Smith on November 26, 2011 at 9:59 am

    Hi Susi – whatever your Facebook username was, that’s the URL. e.g. my profile is http://facebook.com/maris



  461. Mari Smith on November 26, 2011 at 9:59 am

    You need to fill out the hacked account form. 



  462. Mari Smith on November 26, 2011 at 9:59 am

    You have to get a current member to add you back. 



  463. Mari Smith on November 26, 2011 at 10:02 am

    I do not work for Facebook and cannot help further. Please contact Facebook directly using the forms above.