Essential Guide To Facebook Page Changes [SCREENSHOTS]

Facebook unveiled major upgrades to fan Pages on February 10. If you have not yet upgraded your Page(s), you can do so here. I recommended choosing the Preview option first to get a feel for what’s changed. However, on March 10, the upgrade will be automatic, so you may as well switch before then to get used to it.

ALL Page Admins who have upgraded their Page already (or are currently using Facebook in Page Preview mode), will view *your* Page in the upgraded design whether you’ve upgraded yet or not. Basically, it’s the same as the new Profile design rollout – anyone who upgraded sees everyone else the new way.

In this post, I’ll walk you through the main Page upgrades, complete with marked-up screenshots and a review of each change. (Also, I’m leading a free Facebook Marketing webinar on Tuesday, February 22, 2011. Feel free to join me; we already have over 3,000 4,000 5,000 7,500 registered!) [UPDATE: Get instant access to the replay of this wildly popular webinar here! Includes video + slides + audio + transcript + special bonus!]

Logged in as Profile

The layout and navigation of Pages are now very similar to the new Profile design. Check out the marked up screenshot below; click the image to view full size (opens in a new window). [UPDATE: Facebook has made two changes since I took this screenshot mere days ago! 1) Admin View is now Hidden Posts. 2) The filters at the top right of the wall are now Page name + Top Posts with a little arrow beside it – when you click the arrow, you can change to Most Recent, which is chronological).]

Facebook Page - Profile View

Facebook Page Changes (viewing in Profile Mode)

Logged in as Page

You still need to actually log in to Facebook via your personal Profile. However, you may now easily switch to “Page mode:”

Switch to Facebook Page View

Switch to Facebook Page View

Check out the marked up screenshot below when switched to Page mode as compared to Profile mode above. Click the image to view full size (opens in a new window). [UPDATE: Facebook has made two changes since I took this screenshot mere days ago! 1) Admin View is now Hidden Posts. 2) The filters at the top right of the wall are now Page name + Top Posts with a little arrow beside it – when you click the arrow, you can change to Most Recent, which is chronological).]

Facebook Page - Page View

Facebook Page Changes (viewing in Page Mode)

Page mode allows you to:

  • Like other Pages.
  • Post content* AS your Page on the walls of Pages you’ve liked. (Types of content depend on individual Page settings, e.g. Admins can turn off their wall completely, and/or allow uploading of photos and videos).
  • Like and comment AS your Page on any wall posts of Pages you’ve liked.
  • Like and comment AS your Page on any Facebook user’s Profile where the person has set their wall to be viewable by Everyone. (Note: Pages cannot initiate posts on Profile walls; they can only comment/like on existing posts).
  • Like and comment AS your Page on all posts on your own Page (default setting when in Page Mode; you can change this to post as your Profile anytime you wish).
  • See red on-site notifications of new Likes. Pages who Like your Page are not counted.
  • See red on-site notifications of Page activity.
  • View your new News Feed – complete with Top News and Most Recent – of all Pages you’ve liked as your Profile or Page.

*HOT TIP: Always sign your name at the end of every post/comment when posting as your Page. This adds the personal touch and increases engagement. Of course, if you’re like me and your Page is already in your own name, there is no need to sign posts/comments. But, if your Page name is “ABC Business Rocking At XYZ!” then I really feel it is a step backwards in our uber social world to now “hide” behind your business name while networking with other business Pages.

Wall post order

This is probably one of the most significant changes that many users are not happy about. Your Page wall is now no longer in chronological order. Rather, all content now passes through a weighting system and the most popular (engaging) posts appear at the top.

This filter applies whether posts are made by you, your fans, or other Pages who Like your Page. All Pages have just two wall filters at the top: Everyone or posts by the Page. Only posts by Page are in chronological order.

NOTE: Each person/page viewing your wall will see a *different* order of posts because the weighting system selects posts depending on which Facebook friends of each fan are also engaging with your Page. In other words, whether you are logged in to Facebook as your profile or your Page, when viewing any Page that you Like, the order of posts on the wall is determined by which of your friends also Like and engage with that Page, plus other factors likely similar to Facebook’s NewsFeed EdgeRank.

[UPDATE: Facebook added chronological wall post order back in the way of a new filter. Similar to your News Feed, your Page now has the options of “Top Posts” and “Most Recent” where Most Recent is the chrono order and Top Posts is popularity order. It seems that users set their own default view which is interesting.]

Admin View – managing spam

Admin View instantly shows you your Page wall in chronological order. This is very important when moderating so as to not miss any posts. Unless, of course, you’re keeping a close eye on your Notifications.

In addition, the Spam filter has changed to “Hidden Posts” now shown under Admin View. To manage any posts flagged as spam, mouseover each one, click the “x” and select from the option you wish. Unmarking a post as spam posts it back onto the wall for all to see. You can also ban users this way – whether a fan or another Page.

NOTE: At this time, there is no way to ban a Page from your Page as and until that Page makes a post or comment. Unfortunately, I have seen a number of Pages (with long fan Page names!) going around in a rather spammy fashion liking posts and comments and the Page Admin has no way of removing those likes or of banning the Page.

[UPDATE: Admin View has now been changed to “Hidden Posts.” It does the same thing, though.]

Moderation Blocklist

Another much-requested feature, you can now enter a list of trigger words – any time a fan or another Page uses any of your trigger words, their post or comment will not be published on your wall. Posts will not appear on the wall; rather only Admins can see these posts under Hidden Posts in Admin View (see above). Comments flagged as spam will still appear inline but in gray. This is a bit trickier to spot and moderate. If you tend to get a lot of spam links posted to your wall, you could include “http://” and “www” in the Moderation Blocklist to prevent the posting of links on your wall.

You can add comma-separated keywords to the “Moderation Blocklist”. When users include blacklisted keywords in a post and or a comment on your Page, the content will be automatically marked as spam. More information can be found here: http://www.facebook.com/help/?faq=19793

Photos

Five photo-strip at the top: This new feature is identical to the new Profile design. These photos are the last ones you (as the Page Admin) either uploaded or tagged your Page in and will change any time you upload/tag new photos. Any photos uploaded by people (fans or other Pages) who Like your Page will not show in the photo-strip.

To remove a photo from the display, mouseover and click the “x”. (Hidden photos will still be accessible). You can get creative and use this valuable real estate for branding, special offers, tips, etc. See this post for ideas.

Photo viewer: Facebook introduced a new way to view photos anywhere on the platform. See my earlier post here on how to use the five photo-strip + photo viewer as a marketing tool.

Profile picture size: Previously, the max dimensions for Page profile photos was 200px wide by 600px high. This has been reduced to 180×540. (My profile pic is still rendering at the 200×600 dimensions even with the Upgrade. Likely this will change at some point).

Tabs

Tabs are now navigation links: All tabs have disappeared and are now links on the left column. This new navigation design is identical to the new Profile design, and also the Place Pages which have been around since Facebook Places launched last August. It’s interesting there was such an outcry with the merged Place Pages and Business (Fan) Pages, when all Pages will have this new look and feel come March 10, 2011 anyway.

I’m a big fan of tabs. They are so much better for quick and easy visual navigating. I’m guessing there will be quite a drop in visits to these sub pages with them now being pushed over to the side. Facebook says, “Navigation where people expect it. Navigation links are now on the left, just like on people’s profiles.” Hm, I’m not sure that I agree that people expect what was formerly tabs to now be on the left as small links. :(

As a small consolation, you can now *rename* any third party app to make it more prominent, if you wish. Go to Edit Page > Apps > go to the App you want to edit, click Edit Settings > type in a new Custom tab name > click Save > click OK. In the screenshot below, I created “FACEBOOK RESOURCES!” using the TabSite app.

Rename Facebook App Tabs

Rename Facebook App Tabs

Reorder links: So long as you have more than seven links, you should see a “More” link at the bottom. Click that link, then click the “Edit” link. Your links can now be reordered by simple drag and drop.

TIP: Place your welcome/landing tab at the very bottom so new visitors to your page will automatically see the full list of your navigation links.

Facebook Page - Landing tab

Drag your Landing Tab to the bottom

Email notifications

In addition to the red on-site notifications of new Likes (fans) and Page activity when in Page mode, you can choose to have your Page activity emailed to you. The setting is under a new addition to your admin area called “Your Settings:”

Facebook Page - edit settings

Check or uncheck the Email Notifications box to receive emails or not.

NOTE: Any additional Admins assigned to your Page will need to adjust their own email notifications under their personal Profile. Click Account > Account Preferences > Notifications > Pages > Change email settings for individual Pages > in the popup box, check or uncheck each Page depending on email preferences.

Post as Profile

In the screenshot above, you’ll see there is another option under “Your Settings” and that is you can choose to *always* post on your Page AS your Page (checked). Or, post on your Page as your Profile (unchecked). Many Page Admins are delighted with this option, as the inability to post as themselves on their own Pages was a hindrance in the past. For me, given my Profile and Page are in my name, I’m happy to leave the default as Page only.

Featured Pages and Admins

Just as you can feature Lists (or Groups) of Friends on your personal Profile, you can elect to feature other fan Pages you’ve liked on your Page. These were previously displayed as Favorites. On the left side, your Page only displays five featured Pages but you can add as many as you wish and they rotate on each view/refresh. Change the setting under Edit Page > Featured > Edit Featured Likes > in the pop-up box you’ll see ALL Pages your Page has liked > check the box next to the ones you wish to feature then click Save.

(At any time, if you wish to see all Pages your Page – or other Pages – have liked, click the “Info” link on the left side and you’ll see the “Likes and interests” section similar to your personal Profile. See all by clicking “and xxx more.”)

Facebook Page - Featured Section

Facebook Page - Featured Section

You can also choose to feature specific Admins (Page Owners) as you can see in the screenshot above. This is likely useful for larger businesses/brands who wish to give a personal touch to their Pages and have the people who like them know a bit more about who’s moderating the Page.

Static FBML replaced with iFrames

Another major part of the Pages Upgrade is the switch from FBML to iFrames which is beyond the scope of this post. I’ll cover in a future post. What you need to know now, however, is the following:

  • Any FBML content you add to your Page up to and including March 10, 2011 will continue to be supported.
  • After March 11, 2011 you’ll need to use iFrames.
  • With iFrames, you need to add your own app to your Facebook Page.
  • With iFrames, you can skin a page to 520px wide on your own website where you host your own media and embed that page in an iFrame.
  • See this post for instructions on adding an iFrame to your Page .

I trust this post helps lift the fog and demystifies some of the wild and crazy changes lately!! Let me know in the comments below what your favorite new features are… and the ones that are driving you a bit batty!! :) Also, do visit my fan Page for lots of useful tips and to post your question on my wall.

SPECIAL: Come join me for a FREE Facebook Marketing Webinar on Tuesday, February 22, 2011 at 10am PST / 1pm EST where I’ll walk you through how to best use these new features. Plus, I’ll share my 7-Step Sequence for success with your Facebook marketing. If you can’t make the live session, register anyway and I’ll send you the replay video + MP3 + bonus materials! UPDATE: Over 4,000 7,500 registered – hurry, we’re almost filled to capacity! [UPDATE: Get instant access to the replay of this wildly popular webinar here! Includes video + slides + audio + transcript + special bonus!]

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Mari Smith

Forbes Top Social Media Power Influencer | Facebook Marketing Expert | Globe-trotting Speaker, Author | 'Mari like Ferrari' | Bubbly Scottish-Canadian!

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Posted in Facebook Fan Pages, Facebook for Business, Facebook Marketing, Facebook Tips
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  • Mari,
    You are an angel in blue. Only you can make some sense from this mess.
    Keep up the good work.
    Cheers from Brazil.

  • Kelly Stone

    Oh how I hope that you will have the answer for getting pics and links to function again in the status. Looking forward to all that you have to share!

  • Stellar post Mari! Thanks for this- sharing

  • I really love that I can rename the apps tab on my page now. Thank you for the link to TabSite. I think it’s better to put some of my tabs in one place. I so look forward to the post about iFrame. Again, thank you so much Mari!

  • Thanks Mari!! I have had a few clients asking about all the changes but have not had a chance to put anything together for them. See ya tomorrow!!

  • Anonymous

    Thank You, That cleared a lot!

  • Anonymous

    another great post – love the “Hot Tips”

  • Mark

    A real help thanks a million!

  • Great explanation and graphics of Facebook Page changes, Mari. Interesting to note everyone is seeing content on a an individualized basis! Thanks Mari!

  • Really great thorough explanation of the Page Changes Mari. There is just so much to take in with what on the face of it seemed just a small change in store for everyone. However we are sure it will be great once we get used to it.

  • Thank you Mari for all this wonderful information! I’m still confused and dismayed that Facebook has not updated the Application Pages with the same functionality. We are a Facebook app, and are not allowed to log in as our page, and our fan count does not show. Do you think we should wait it out to see if FB adds these functions, or start a new business page and try to port our fans over to the new page? Thanks, John Incantalupo @bragTAG, or @joninc

  • Anonymous

    Mari are you including the ability to change the names of the tab applications on the left side of people’s pages? That’s a recent change I believe. Just go to “edit page” then click on “apps”…choose the application you want to change the name of – hit “edit settings” then a box will pop up and you can change from “Welcome” to “Mari Smith Welcomes You Today – Click for more” and it will take them to your welcome page or wherever…..you probably got this covered..but just in case I thought you could add this to your webinar! Have a great week! Jan from Fort Collins, CO!

  • Great tips and screenshots Mari. You are always a great help to the community. We will have to chat sometime. ~Jeff

  • Hi Mari, excellent work on this post, thank you ! One question: you mention that when you are logged in as your page and click on the FB logo or “home” I should be seeing the newsfeed with content from pages from my profile and/or page. However I see nothing, except the news of my own page. I basically have to “like” all pages I have “liked” being logged in as my profile all over again. Do you think this is a bug and how come I’m the only one with this problem ? Any ideas ???

  • Great post, Mari, as usual! One thing, that I haven’t seen discussed in any of these posts/guides is that you cannot use anything under the “Marketing” link under Edit Page as anything but your personal profile (at least I’m assuming). I’ve only tried to access the ads and the “Tell Your Friends” where you can input emails to let people know about your new page. This can get very annoying since I have to switch back and forth between the page and myself when I am obviously completing tasks just for that particular page.

  • Great post, Mari, as usual! One thing, that I haven’t seen discussed in any of these posts/guides is that you cannot use anything under the “Marketing” link under Edit Page as anything but your personal profile (at least I’m assuming). I’ve only tried to access the ads and the “Tell Your Friends” where you can input emails to let people know about your new page. This can get very annoying since I have to switch back and forth between the page and myself when I am obviously completing tasks just for that particular page.

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  • hi mari – i had a BIG problem three days ago when i tried to invite my friends to like my fan page – I did it through my personal profile and it was not successful – i can’t do it through my fan page anymore – i can suggest they “like” the page – but i can’t write a personal note – i don’t like this change … any suggestions ??

  • Allison Brill

    Hi Mari, great post! Facebook makes it tough on folks like us when it changes everything up every so often :)

    I’m still having issues with my default landing page. Even though it’s set as the Welcome tab under the “manage permissions” setting, users are still directed to the Wall as the default. Is this a glitch with facebook? Or do I need to do something else?

    Thanks!

  • Johngivens

    Please help. I upgraded yesterday and now cannot post a link to the fan’s wall page. I share a status and a photo, but not a link. this is terrible I use this all the tim. What could it be? It let me attach the link and some body text but when I click on share it does nothing. Please please help.

  • Lisa DiMonte

    Great info, Mari. The screen shots were especially helpful!

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  • Mallory

    Thanks for the tips! I had figured some of the new changes out on my own but you touched on some points I hadn’t noticed yet!

  • I think that on newly upgraded feature, facebook friends are not able to suggest the fanpage to their friends because the suggest to friends link seem to have disappearred. I think the suggest to friends link can only be seen on the admin page.

  • I’ve been reading lots of articles on the changes (and have liked most of the changes I’ve seen so far), but I still learned more new things from this blog post! Thank you, Mari!

  • Excellent write up Mari, thanks :)
    Cheers
    Pete

  • Thanks for this Mari! I can across this post by chance and noticed that a lot (A LOT) of my Facebook friends are here too. Having read through the very useful post, I now know why. Thanks, I’ll be back for sure.

  • Mari, awesome overview. When referring to the specific dimensions of images for Facebook, this was the first place I came. I love it!

  • Sachin bisaani

    Wow , Great post Mari i have an question for you. Are you in facebook team at backdoor. where you get all these information. Secret Sauce

  • Great explanations on the new features, as always.

    Kelvin

  • yes, i already read some related post on mashable , there you have explained all those features very beautifully with visual display of this switch mode function. thanks madam

  • Dance3740

    It is great to have you help us, who do not know what to do!

  • Maartje Geenen

    Very helpful post! Thank you very much!

  • Samanthaw84

    I am having a problem with “suggesting my page” to my friends. It no longer gets sent to my friends in a page suggestion link. Every friend that I have asked if they have even seen my fan page come up in a suggestion, they say no. I don’t know what to do.

  • Anonymous

    I have to giggle just a little about how much everything has changed already! Thanks so much for going back & making the edits to your fabulous post. Just another reason why you rock!

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  • Farhan

    i m having problem, in my fb page. what to post that people come and connect with me any idea plzzzz

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  • Mooresloft2

    I think if you ban someone permanantly off your fan page, they ought to be banned permanantly. They ought not have the authority to “like” your page every single day just to be added every single day to your friends. This is an invasion of my privacy. If I can block someone off my regular page, I should be able to off my fan page as well.

  • I think that on newly upgraded feature, facebook friends are not able to suggest the fanpage to their friends because the suggest to friends link seem to have disappearred. 

  • DJ Tatiana

    I’m super bummed right now. Just turned my personal profile into Fan page thinking it would merge with existing fanpage and it didn’t. Now I have two and everyone is confused and i cannot communicate outside of my fanpage. Help.

  • Bllpetersen2006

    I have a facebook page for a young professionals group and we also have an event page. In the past, we had a group page and when we created events, we would be able to message the people that have responded “yes” “maybe” etc. That is no longer an option. Please help!

  • Irvine36

    Facebook disabled my account. Temporarily available due to a site issue, whatever that means. I am super bummed.. no customer service to help you..Need help..

  • Janep901

    My account also has been disabled for no known reason 9/8/11.

  • Gillian

    Mari, please help me. I’ve set up a new blog and created a Facebook page for that blog (Gillian’s Active Life). I cannot get my Page to like another page. Whenever I search for a specific Facebook page (e.g., PriorFatGirl) and click Like, it shows that “Gillian Barrett” liked the page, not “Gillian’s Active Life”. How do I get this work?

    I’ve been Googling this for a while and just can’t find the answer.

    Thanks so much.

  • Shepierce

    I’m really not liking all of the changes facebook has been making and I’m seriously considering closing my account altogether.  Why not leave well enough alone???

  • Smiley

    I can understand the people that don’t like the changes, but haven’t there been constant changes and adaptations in your life?  Usually these changes are for the better, and Facebook is trying to keep up with the times.  Google has a new site out, Google+, its similiar to Facebook.  Facebook is changing to keep up with them, because they are trying to keep their users and more than likely they have had numerous requests and ideas about the site from the users.  Change is inevitable people.  Life is change, everyday something new.  You can smile and move on and remember, it could be way worse than a website changing, or be upset over the way life works. 

  • Todd Palmieri

    There still seems to be now way to post as the page from outside of Facebook i.e. “share” button from other sites..  Facebook posts to the user’s page even when the “always post as page” option is checked.

    I understand why Google is holding their business pages on Google+ until they have something worthy of release.  From what I’ve read is coming, Facebook needs to pay more attention to issues like this.

  • Thanks Mari! You are the cat’s pajamas, the intelligible expert, the best and most succinct at giving us accessible & useful info. To honor you, we’ve shared some selections (and of course a link to you) of your overview of FB updates on our post today, thanks! http://www.allisonbliss.com/wordpress/2011/upcoming-changes-to-facebook-a-simplified-summary/

  • Indus

    Marie, my friends list is limited to what is showing on my profile page. When I click on edit friends it does not take me to the usual photos of friends that I have snf wehere I have my own list made of friends. It takes me to a blank page. Also my former lists are missing from my home page. Please advise! fscebook has not responded so far.

  • On my company’s page, why is the “Edit Page” button available to all visitors browsing under the  “info tab”.  This screenshot is from my wife’s FB account, and she has the ability to edit the page. She’s not an admin. Here’s the URL: http://www.facebook.com/pages/Aethlon-Medical/254785434562001

  • David

    How do I allow members of my Facebook Fan Page to upload photos directly into a photo album I created as the Fan page admin?

  • Cindy

    its important to give out free stuff and hide it from non-fans..best way to increase fan likes..;)
    look wat my frend did… http://www.facebook.com/DharneandCompany

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  • Lou

    Am administrator of a page ..If i get removed from that role..Does any chance to protect or extract all teh publication /photogrfs and post i upload?

  • andy

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