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How To Increase Interaction With Your Facebook and Twitter Network

image I received this question from a gal in my network we’ll call Sonia who’s wondering how she can increase the interaction and response from her Twitter followers:

“I really appreciate your down-to-earth personality. It’s no wonder you have so many followers and have become so successful… now to emulate you 🙂

“…Back to my twitter question, “How would you advise people to get to know the people they follow or that follow them? I have followers I would like to know but many don’t post or don’t always reply to my posts. Makes me wonder if they see my posts or what is going on??”

“I know there are times when I just like to read posts and don’t always reply myself… so maybe that is what they are doing? I don’t know… but I would like to have more interaction with my followers and am not sure how to get it? Any tips? Maybe I’m not posting personal enough stuff?

Sonia raises a very good point here. I see many others faced with the same challenge.

Here’s the thing: everyone is super busy with our attention pulled in all directions. Often people simply do not have enough time to respond to everyone. So, for sure never take it personally. (Some members of my community tell me they stop following people on Twitter if they don’t follow back or respond. I say don’t be too hasty!)

Add on top of that the fact many people are still very new to both Facebook and Twitter and are not sure yet of all the features and protocol.

Here’s what I recommend:

  1. Friends on both Twitter and Facebook. Make sure when you’re following someone on Twitter you really admire and want to get to know that you also add them as a Facebook friend. And vice versa of course. (I look for the Twitter app on the person’s Facebook profile. I like this app as it displays the recognizable Twitter colors and logo. If the person doesn’t have that app installed, I search for them using Twitter Search or Twellow.)
  2. Include blogs. Go read that person’s blog and subscribe. Come back often and post intelligent comments.
  3. Monitor other feeds. Subscribe to their other feeds (Twitter, Facebook Status Update, FriendFeed, etc.) to monitor their activities and get to know the person a bit better.
  4. Send @ tweets. Along with posting blog comments when you read something that resonates with you, send an @message to the person on Twitter including a shortened link to their post. (I like for shortening URLs).
  5. Write on Facebook walls. Make a point of writing on their Facebook wall when appropriate. Not too often, always relevant and never with a big fat signature block. 😉
  6. Add Facebook comments.Take advantage of the new Facebook design and comment on Photos, Videos, Posted Items (links) and Notes the person posts on Facebook.
  7. Ask for an interview.If you have a teleseminar series, podcast, radio show or you’re making a product or you write a column – send a direct message on Facebook asking if you can interview that person (and maybe a ping about it by Twitter DM as well). Be concise, be clear. Make sure you state the WIIFM.

All of these activities need to be spaced out over time. Don’t come off like a stalker! Be clear on who you want in your professional network and why.

I share in-depth many other rapport and relationship building strategies in my Facebook for Professionals multi-media program.

“People don’t care how much you know until they know how much you care.”

image Much of what I’m describing here is what my friend and mentor Kevin Nations calls “intellectual voyeurism.” Because of the vast amount of information we’re all sharing online these days, it’s very easy to find out a ton about a person without them ever knowing you…. yet. You can then appropriately and respectfully inch your way into relationship with that person.

I recommend always coming from win:win, no agenda, kind, helpful and, in fact, show others you’re willing to help promote them.

As for other people you just want to network with, the same suggestions apply however you can keep it a bit more casual and join in conversations where appropriate.

Also, as I talked about here, use TwitterSearch for variations of your name to be sure you don’t miss any @replies to you.

What’s your experience? Is it easy to get your followers to respond on Twitter? Are you developing the relationships you want on Facebook? Do you think personality style affects our experience of social networking?

Mari Smith

Often referred to as “the Queen of Facebook,” Mari Smith is widely known as the Premier Facebook Marketing Expert and a top Social Media Thought Leader. Forbes describes Mari as, “… the preeminent Facebook expert. Even Facebook asks for her help.” IBM named Mari as one of seven women that are shaping digital marketing. Mari is an in-demand keynote speaker, corporate social media strategist, dynamic live webcast host, and popular brand ambassador. She is coauthor of Facebook Marketing: An Hour A Day, and author of The New Relationship Marketing.

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  1. T3ck13 on February 18, 2009 at 12:00 am

    Hi Mari, thanks for all the info. I am getting used to Twitter and trying to setup pages on FB. Find your info very useful. Thanks.

  2. Ali on September 29, 2008 at 3:07 pm

    This is a great post, Mari. Gracias so much.

  3. Cross Blog Networking on September 29, 2008 at 2:44 pm

    Hi Mari,

    You make me read every line of your posts. I like the way you listed the points. taking away some great tips from here.

  4. Heather on September 29, 2008 at 3:10 pm

    Thank you so much for the tips! I’m a new Tweeter and it will be perfect for drawing me closer to my five friends. Heh. Got to start somewhere!

    I’ll be subscribing to your feed.

  5. Hollis Thomases on September 26, 2008 at 3:56 pm

    Great advice, Mari. Wanted to share that for URL shortening, I like apps like TwitterFox or Tweetdeck which shorten the URL for you.

    Looking forward to more sharing!

    Hollis Thomases (@hollisthomases)

    Hollis Thomases’s last blog post.. Advertising Week (Ad Week) 2008 Links and Resources

  6. Barbara Rozgonyi on September 26, 2008 at 1:55 pm

    Great resource article, Mari! After watching you tweet and interacting with you at BlogWorld, I can see how you’re so successful. You’re personable, professional and so pleasant!

    As far as getting followers to respond on Twitter, I’m surprised at what people reply back to – it’s mostly personal stuff, not marketing related. I like to retweet and promote what my friends are doing.

    I need to do a much, much better job with Facebook.

    I do think personality affects social media; people want to connect with someone they enjoy interacting with and I have to say it’s amazing how closely the online and offline personas match up.
    @wiredprworks on

  7. Dr.Mani on September 26, 2008 at 1:51 pm

    One more ‘tactic’… ASK QUESTIONS.

    Interesting, intriguing or provocative questions will generate ‘interaction’. 🙂

    All success

  8. Jane Shattuck on September 1, 2008 at 11:25 am

    I found your blog quite by accident and what a happy accident it was! I learned two significant things reading just one post of yours (how to add Twitter to Facebook was one). Thank you. I feel like I’m just learning to drive – the world of social networking is so new and so odd at this point. I get lost plenty but know I have to just keep moving forward. If I don’t, I won’t get there! Again, thanks.

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