How To Contact Facebook: A Directory of 120+ Forms
[Last updated: April 2024] If you’ve ever had reason to contact Facebook, chances are you may have felt frustrated at how difficult it is to get any real support. For example, whether you’ve been locked out of your Facebook account, your account got hacked, your Facebook Ad Account got shut down for no good reason, you’ve discovered a bug, or you need a profile of a deceased loved one to be memorialized, then you’ll definitely want to contact Facebook.
However, getting any semblance of a response from a real person at Facebook seems impossible.
HOW exactly do you reach someone at Facebook and how do you actually get a response? I’ve got you covered in this directory that I first started in 2010 and my team and keep updated!
Facebook used to provide a modicum of support via a series of email addresses, e.g. info@facebook.com. However, in an effort to better serve its members and scale the support, the only way to reach Facebook is through a VAST array of custom forms. Thing is, all those forms are scattered throughout the Help Center and you can often go on a complete and utter wild goose chase attempting to find the right one. Grr!
Help is at hand! My team and I scoured Facebook (and Google!) for you and have compiled this helpful directory of Facebook’s contact forms. As we become aware of more, I’ll add to this directory.
UPDATE: Use Facebook’s guide to show you exactly where and how to report abusive content or spam on Facebook. How To Report Things.
Are we connected on Facebook? 🙂
First, to receive Facebook marketing tips, news, resources, and sense-making updates via regular Facebook Lives, and/or to ask any questions you may have, please follow my Facebook Page here:
PLUS, my fellow small business owners, social media professionals, marketers and entrepreneurs, you’re invited to join my Social Scoop Facebook Group with 18k members and tons of peer support. My team and I moderate this group very closely to ensure a strong culture of high quality, positivity, transparency, inclusivity, compassion and helpful support.
Mari Smith’s Social Scoop
PLEASE NOTE: Comments have been closed on this post as I am unable to personally respond to requests for additional support with trying to contact Facebook. I do not work for Facebook.
To quickly search through this directory, simply use the “Find” feature on your browser (usually Ctrl + F on PCs or Cmd + F on Macs).
Facebook Security – Hacking, Phishing, Scams, Abuse
Please see this blog post packed with resources, tips and help to reclaim your hacked Facebook Account, Page, or Business Manager along with steps to protect and secure your account: Facebook account hacked? Business Manager hacked? Here’s how to get help.
- If you’re unable to get into your Facebook account because you believe it has been hacked, immediately go to facebook.com/hacked and follow the instructions.
- To report any kind of abuse or violation, go to Report Something on Facebook and find your specific issue there.
- See also these two resources for support on Security and Safety:
- Keep your Facebook account secure
- Meta Safety Center
NOTE: if you or someone you know is in physical danger of any kind due to bullying, harassment, stalking, threats etc., contact your local police immediately.
Facebook’s Page Guidelines
Facebook’s Brand Resources and Guidelines
- Here’s how you can/cannot use Meta’s logo, trademarks, screenshots, name, etc: Meta Brand Guidance
Facebook’s Terms and Policies
General Support
Here are all the links to general areas of support:
- Facebook Help Center
- Facebook Location Basics
- Facebook for Business (previously Facebook Pages)
- Manage Your Apps
- Facebook Developer Group
- Meta Safety
- Facebook for Education
- Facebook for Business Hub
- Nonprofits on Facebook
Page Name Change
Report That Your Facebook Personal Account or Page was Disabled
Facebook disables both personal Profiles and Pages for violating its Terms of Use. The company can often be rather heavy-handed though – and that’s mostly because it’s all controlled by AI on the first pass. Use one of these forms as appropriate to submit a report:
- Your Personal Account was Disabled
- Report a Page Unavailable Error
- Use this form if your Page was hacked and you’ve lost Admin access
Report Issue with Confirming or Identifying Your Personal Account
- Recover an Old Facebook Account
- Report an Imposter Account
- Report your Hacked Account
- Report an Issue with Accessing Your Account by Confirming Your Identity
- Report an Issue with Verifying Your Account
Restore Content After Your Account Is Reactivated
Claim/Find Your Official Page
- If you can’t find your fan Page in Search results, see this section: Page not Displaying in Search
Get Help With Facebook Groups & Events
- Can’t find Group in Search
- Report an Issue with Message or Invitation Delivery
- Report an unavailable Group or Event
- How to pause or delete a Group
Report Problems with Uploading Photos and Videos
- If you’re unable to select photos to upload
- Report an Issue with the Flash Uploader
- Fix problems with Photos or Videos
- Report an Issue with Disappearing Videos
- Video Uploading Issues
Trademarks and Copyright
See also this INTELLECTUAL PROPERTY Help Center page.
Get Help With Facebook Mobile
- Report a Login Issue
- Confirmation Code SMS (Text message) Issues
- Report an Issue with Verifying your Account
- Report a Problem
Get Help With Facebook Ads, Ad Credits / Report A Facebook Ad
- If you have a general question about Facebook Ads, contact the Facebook Ads Team here: Ready to Start Advertising?
- Submit Your Facebook Ads Success Story! If you’d be interested in having Facebook develop a Facebook Ads case study about your experience, write a description within 500 words as to how Facebook Ads helped you. You’ll receive a $50 Facebook Ads coupon if Facebook use your success story! Share Your Business Success Story!
- Facebook ad credits
- Report an ad next to a profile, group, photo or other page within the site
- Report an ad you saw when you were using a Facebook application
Get Help With Facebook Payments
- If the payments functionality has been temporarily disabled on your account, use this form: Disabled Payments.
Report Bugs and Error Messages
Include a screenshot whenever possible. There’s a browse/upload file for the image on certain forms where appropriate.
- Login/Password: Report a Login Issue
- Report A Bug on a Facebook (fan) Page: Report an Issue with Facebook Pages
- Friends: Unable to send or accept a friend request on Facebook
- Search: Report an Issue with Search
- Photos: Report an Issue with Photos
- Problems Sending or Receiving Gifts: Contact Facebook Gifts Support
- Video: Report an Issue with Videos
- Groups: Report an Issue with Groups
- Events: Report an Issue with Events
- Pages: Report an Issue with Facebook Pages
- Confirmation Facebook Account Error: Report an Issue with Confirming Your Facebook Account
- Site Maintenance Error: Facebook Will be Back Soon Error
- Database Down Error: Facebook Will be Back Soon Error
- Oops Error Message: Report an Issue with Messages
- My Contact File or Address Book Won’t Import to Facebook: Report an Issue Importing Your Address Book
- Remove Imported Contacts: Remove All Imported Contacts
- I Tried to Use the Friend Finder: I’m Being Told I Entered the Wrong Password When Importing Contacts
- Inbox Messages: Report an Issue with Messages
- Inbox Not Loading: Report an Issue with Messages
- I can’t see my messages in Messenger or connect to the Internet
- Home Page (other issues): Report Something Isn’t Working on Facebook
- Comment Disappears: Report Comment Disappears
- Older Wall Posts Do Not Display: Report Older Wall Posts Aren’t Showing Up
- Posts Not Appearing In News Feed: Report Posts Not Appearing in News Feed
- Wall Posts Disappearing: Report an Issue with Timeline
- Wall Is Not Visible to Friends: Report an Issue with Timeline
- Not Receiving Site Notifications: Report an Issue with Notifications
- I’m Not Receiving Email Notifications: Report an Issue with Email Notifications
- Wall (other issues): Report an Issue with Timeline
- Page Not Found Errors
- Chat Bar Not Loading: Report an Issue with Chat Loading
- Online Friends Appear Offline: Chat Appears Turned Off for Friends
- Messenger Chat (other issues): Report an Issue with Chat
- For developers only, see this bug tracking system: Bugs
Report Hacking, Malicious Links, Scams
- My Account Has Been Hacked And I Have Access To My Login Email
- Report a malicious link or website (phishing) — or you can always report strange emails to phish@fb.com.
- My friend’s account has been hacked
- Report Problems with Facebook or Instagram Advertisers
Report Offenders
- Report Suicidal Content
- Violation of the Facebook Terms: Report a Violation of the Facebook Terms
- Report a Threatening Message
Report Unauthorized Content of Minors
- Report the Profile of an Underage Child (Under 13 Year Old): Report an Underaged Child
- Report the Profile of an Underage Child in South Korea and Spain (Under 14 Year Old – the laws are different in South Korea & Spain): Report an Underage Child in South Korea and Spain
- Report an Unauthorized Photo – Under 13 Year Old Child To advise Facebook of photos of your child that are unauthorized, please use this form: Report a Privacy Rights Violation
- Report Unauthorized Non-Photo Content – Under 13 Year Old Child: Report a Privacy Rights Violation
- SEE ALSO: Privacy information for Parents
Report When A Friend/Family Member Dies – Memorialize a Profile
- Report a Deceased Person’s Profile (to have the profile removed or placed in a memorialized state): Memorialization Request
- If your own profile has been inadvertently turned into a memorialized state, use this form: Unable to Access Your Account
Submit Suggestions to Facebook
See the directory of Suggestion forms on Facebook here.
- Your Feedback About Places
- Your Feedback About the Home Page
- Your Feedback About Messages
- Your Feedback About Timeline
- Your Feedback About Graph Search
- Your Feedback About Events
- Your Feedback About Groups
- Your Feedback About Photos
- Your Feedback About Videos
- Your Feedback About Facebook Mobile
- Your Feedback About Pages
- Your Feedback About Privacy Settings
- Your Facebook Ads Suggestion
- Your Feedback About Notifications and Emails
- Your Feedback About Facebook
Delete Your Account
- Use this form to permanently delete your account: Delete my Account
I trust this compilation is helpful to you!
Remember, you can often find solutions to your issues by doing a simple search of Facebook’s Help Center. Use the appropriate forms listed here in the event you cannot find a solution and need to contact Facebook.
PLEASE NOTE: Comments have now been CLOSED on this post. Please do not call or email my offices with Facebook issues, as I am unable to provide Facebook tech support, due to sheer volume and due to the fact I do not work for Facebook so am unable to provide direct assistance with various issues. If you are unable to contact Facebook directly through any of these forms, unfortunately, you just need to keep trying. Thank you!
Thank you so much. My grandmother recently passed on, and I wanted to get things sorted, even on facebook, even though it’s kind of insignificant. I mean, the adults all sorted out the funeral things and stuff, but this is something I guess only a kid would think of. Again, thanks
Many blessings to you – I completely understand, it is a sensitive time and it’s important to handle the Facebook profile end of things in a respectful way when a loved one passes on. Glad I could help.
Hi Mari,
Mike, at the Social Media Examiner, suggested I search your article to answer my question: How do I replace Facebook’s blank Community Page with my own Fan Page (http://Facebook.com/MagnoliaJazzBand) as “Employer” on my profile. I’m unable to find an appropriate link in your list, and I’m sure I’m not the only one with this problem. Can you help us? Who should I contact at Facebook? I hope to hear from you soon — thanks in advance.
Hi Robbie!
Aha, I just posted a long answer on Social Media Examiner’s fan page. Lol. I’m pasting here too for others to benefit from:
First, were you able to make sense of this post I wrote on exactly what Community Pages are and how they are created automatically by Facebook? http://www.socialmediaexaminer.com/facebook-community-pages-what-your-business-needs-to-know/
What’s important to know is you can just pretty much ignore these Community Pages … that is, unless they have a sizable number of fans.
Meantime, in answer to your question about getting your actual fan page on your personal profile as your Employer, there is no other workaround other than the tecchie solution I provided. What to do is the following:
1) Make sure you’re using Firefox.
2) Add the Web Developer add-on: https://addons.mozilla.org/en-US/firefox/addon/60/
3) Go to your personal profile and DELETE the current employer.
4) If you cannot then select your own fan page (just start typing the name in the Employer field), put ANY fan page in. I often recommend Starbucks.
5) Now comes the techie part – hang in there!!! You need to REPLACE the page ID number of Starbucks with your OWN fan page ID number and you do that via the Web Developer toolbar: click Forms > Display Form Details.
To get your own page ID number, go to graph.facebook.com/xxxx – replace the x’s with your fan page username.
Here is a step by step tutorial by W Ching Ya with screenshots: http://www.wchingya.com/2010/10/official-facebook-page-employer-link.html
There is no other solution than to follow these instructions. OR, as Mike points out, you could try contacting Facebook but quite frankly I think you’ll have a very long wait. I would suggest enlisting the help of a friend/assistant who is more tecchie to help you follow the above steps. 🙂 Hope this helps!
Truly my pleasure – happy to help out Shona. Hope all is well with you. xx
I have a question, Facebook has sent me a message saying a photo have nudity in it but private parts were covered and not show. How do I notify them of this and will anything happen with the photos/profile?
i need help with my facebook? and can not find the answers on this page can u help?
Tara, I’m unable to help beyond the scope of providing these contact forms. If you don’t see your exact issue, use a form closest or one of the copyright/trademark infringement forms to reach Facebook directly.
I think you should be able to comment on a comment that only goes to that person and I think should be able to opt in or out of hearing everyone else’s comments.
How do I tell them that??
My facebook was hacked and they changed my emai log in and i can’t gain access. any suggestions please…
I HAVE THE SAME PROBLEM-PLEASE HELP
Thanks, Mari. This is definitely going to come in handy.
Thanks Mari for this compilation. I’m sure this took some time to put together.
hi, i’m trying to use paypal on here to buy credits or coins for zygna games….. it’s saying that i am using ireland facebook! i would like to buy coins out of my paypal, can you please help to fix up my facebook to australia facebook from ireland!