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Facebook Places for Business – Social Media Examiner TV Episode 3

It’s time for another episode of Social Media Examiner TV! This time, Mike Stelzner and I decided to focus exclusively on a major new Facebook feature: Places. It’s basically Facebook’s venture into the world of “Location Based Services,” similar to the popular platform, Foursquare, which we featured on SMEtv Episode #1.

Be sure to view to the end for a Hot Facebook Marketing Tip! 🙂

Only In The United States?!

Facebook Places is still extremely new and is only available in the United States and only on iPhones or via geo-enabled mobile devices where you can go to

However, TechCrunch reported a fascinating story about Facebook Places working in Canada!

Mari Smith & Sam Russell

Mari Smith & Sam Russell | Credit: Janna Waldinger

Plus, I just had a house guest for the past week – Samantha Russell visiting from Southampton in the UK; we were both fascinated to see Facebook Places came up on her British iPhone! Sam could see other friends checked in and it was as if the app was really wanting to work, but we couldn’t quite get her checked in – it just went to an error message.

But the pushpin icon was clearly on the dashboard and on the publisher. Hmm. We figured, surely if Facebook Places is not available in the UK, it wouldn’t even show up as a clickable/viewable option! Hmm. 😉

Why Would You Want To “Check In?”

Here’s Facebook’s own promotional video to help you further understand exactly what this new feature is and does:

Clearing Up Privacy Myths About Check-Ins and Places

As Facebook is rather renowned for, there were a couple of Privacy settings where the default did not necessarily consider the user first. For example, when Facebook Places initially launched on August 18, 2010, your friends could automatically “tag” you in a check-in without your permission… unless you knew to turn off this setting.

There was quite a bit of pushback and confusion among users, so Facebook created this helpful video to help educate their users on Privacy concerns specifically around check-ins/Places:

Fortunately, Facebook have since changed the automatic tag setting… yet, if your friend checks you in, the check-in post goes out and asks you if you’re okay with it. If you’re not comfortable with the idea that your Facebook friends could say you’re with them, you may want to go ahead and turn off this feature. Here’s how:

Go to Account > Privacy Settings > Customize Settings. Under “Things others share” look for the “Edit Settings” button next to “Friends can check me in to Places.” Click the button and in the pop up, click Disabled.

You might feel more comfortable with unchecking the following setting too: just above the “Things others share” section, look for the “Include me in ‘People Here Now’ after I check in” setting and uncheck the box.

And a third setting that you may wish to consider is *your* information that is accessible by applications and websites when your friends use said apps and sites.

Go to Account > Privacy Settings > Applications and Websites (bottom left) > click Edit your settings > next to “Info accessible through your friends” click the Edit Settings button > uncheck Places I check in to.

If you haven’t yet been using location-based services like Foursquare or Gowalla, you may be happier with these tighter privacy settings for Facebook Places.

See this post for additional information and suggestions on Privacy settings as a user:

Facebook Places: Your Friends Are Here, But What About Your Privacy?

Plus, here’s a direct link to Facebook’s Help section for Places.

Add Facebook Places To Your Fan Page revealed a new app by Context Optional that allows fan page owners to add a “Check-in” tab that displays a “Leaderboard” of all the Facebook users who have checked in at your venue. This is awesome news for local businesses (in the US, for now); you can easily identify your top fans, run special promotions for the leader and all the while getting more engagement and activity going on your Facebook Page!

So, have you been checking-in with Facebook Places as a user? What do you think? If not, why not? As a business owner, can you see the benefits? Let me know in the comments below. Also, do let me know what additional topics you’d like to see covered in future Social Media Examiner TV shows! (See the SMEtv channel here).

P.S. Do you have your tickets yet for the Facebook Success Summit? September 16th is the LAST day for the awesome half-price special! 🙂 I look forward to connecting with you in the virtual classroom!

Mari Smith

Often referred to as “the Queen of Facebook,” Mari Smith is widely known as the Premier Facebook Marketing Expert and a top Social Media Thought Leader. Forbes describes Mari as, “… the preeminent Facebook expert. Even Facebook asks for her help.” IBM named Mari as one of seven women that are shaping digital marketing. Mari is an in-demand keynote speaker, corporate social media strategist, dynamic live webcast host, and popular brand ambassador. She is coauthor of Facebook Marketing: An Hour A Day, and author of The New Relationship Marketing.

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  1. Amy on May 18, 2011 at 4:39 pm

    I have tried three times to claim my ‘facebook places’ I am a marketing representative at a casino, and not hearing back from them- how long does this process take, is there anyway to contact them? Its been almost a month, we’d really like to get this up and going! 

  2. Julia D. Stege on September 12, 2010 at 9:45 pm

    I can't really see using something like “places” myself just because I'm mostly hanging out at home (I love my country cottage and my doggies!) but it's something I would absolutely recommend to my customers who have brick & mortar businesses and want to expand their customer base. It's truly a brilliant thing. I see my customers using this Facebook app, but not other similar services, just for lack of resources to cover more than a couple of social networks at a time.

  3. drd4u on September 10, 2010 at 9:42 am

    Thank you for this – it will help, we are still trying to get our community fan page to do something. In a sleepy southern U.S. town it sometimes is hard to get folks to wake up to the possibility that this presents.

  4. phylliskhare on September 10, 2010 at 8:53 am

    When we try to Facebook check in here (in a very small town in Iowa) it only pulls up businesses and places that have been out of business for over 10 years. And it pulls up a college that went out of business over 30 years ago! It's a joke here. Whereas 4square seems to be completely on the ball. I DO have high hope for the FB Places system working better at some point. I'll keep checking…

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