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463 Comments

  1. Jordan Tyler Cobb on November 14, 2010 at 5:44 pm

    DEAR FACEBOOK, FIRST OFF I LOVE YOU, SECOND OFF… PLEASE GIVE US A DISLIKE BUTTON… THANKS =)



  2. Gorby on November 12, 2010 at 10:16 pm

    Hi there! for over a year now i’ve been trying to get my facebook account deactivated, i can’t access it or my e-mail address.it’s very frustating and causing alot of problems in my marriage because of the comments people have been making about my photos. I want the account deactivated asap, i’ve tried numerous ways to get it removed. please help!! from Lisa.



  3. PS12 on November 10, 2010 at 9:54 am

    hey wow this is so very helpful! Thanks for your effort and time. I wanted to report a group which is malicious and posting incorrect, hateful things, but when I press report it says I already have and I asked my friend to do it and it gave the same response even though we never had before. So would you happen to know any way to contact Facebook to get the page closed down?



    • Mari Smith on November 11, 2010 at 9:12 am

      Unfortunately, Facebook are not known for their speedy action in taking down groups. 🙁 Hang in there.



      • PS12 on November 12, 2010 at 1:40 am

        🙁 thanks Mari do you think there is any other way to report the group?



  4. shanny16 on November 10, 2010 at 8:42 am

    Mari, This page is awesome..

    I have had an issue with someone hacking into my account and sending inappropriate messages “from me” to my friends. Is there anyway to contact facebook to tell them about this issue, and maybe get the IP number of the computer in which the message was sent from. Or give them my IP number to prove that I did not send that message? The reason I want to do this is because I believe I know who got into my account, but I have no way of proving it without the IP number…

    any suggestions?? thanks!



    • Mari Smith on November 11, 2010 at 9:17 am

      Gosh, I really don't know what to suggest. 🙁 I would just go for one of the forms here?



  5. Brian Z on November 5, 2010 at 12:23 pm

    I've got a friend who has recently gotten divorced and has spent the last month trying to change her name, and every time no matter what it rejects the name change. It has allowed her to add her maiden name after her former married one, but will not let her remove her old married name. Any idea on who to contact to get this fixed



    • Mari Smith on November 11, 2010 at 9:18 am

      Oh dear so sorry to hear this — I would try a bug report form?



  6. Magnet112592 on November 4, 2010 at 9:00 am

    I keep being charged for things I did not purchase on facebook and I don't know who to contact to get it removed. Do you know?



    • Mari Smith on November 4, 2010 at 3:33 pm

      Oh dear, this is really unfortunate to hear. I'm assuming you've filled out at least one of these contact forms? One closest to credits/ads would do. Otherwise, most definitely call up your credit card company/bank and dispute the charges. They have to then reverse them and refund you. If you cannot get Facebook to respond/cooperate and they are erroneously charging you, then go at it from the other end. Good luck!!!



  7. Lolalondon75 on November 3, 2010 at 9:13 pm

    Who do I contact if I have an idea to sell to Facebook ? Something that can increase their revenue?



    • Mari Smith on November 4, 2010 at 3:34 pm

      Wow, not sure at all. I would fill out one of the Suggestion forms.



  8. Daverati on November 3, 2010 at 7:53 am

    Mari, wonderful list! Thanks for putting it together.

    BTW, have you heard of anyone's Fan Page becoming suddenly disconnected with their personal account? That's what we're experiencing: access to our Fan Page has suddenly disappeared from our personal account. We tried a link we have to create an ad, but when the page loads, we get a message that says, “You are no longer an administrator of “[Page Name]”. In order to use connections targeting or create an ad for a Page, you must be an admin of the associated Page. If you believe you are receiving this notification in error, please contact the main administrator of “[Page Name]”. We are really baffled by this, as we never to our knowledge changed the administrator of the Fan Page. Have you heard of anything like this? Thanks!



    • Mari Smith on November 4, 2010 at 3:35 pm

      Oh wow, that is crazy. 🙁 I haven't heard of such a situation and would for sure use one of these contact forms here as close as possible to your situation. I'm guessing there was no other assigned Admin? Ideally, all fan pages should have at least one other Admin.



  9. Victoria Petersen on October 28, 2010 at 6:16 pm

    I am having a *terrible* time finding information for page admins on Facebook Places. A client of mine merged our business page with his place…

    My main question is how this affects the top tabs that show up on a business page, and the settings for an FBML landing page. (we now have a link to our old landing fbml page in a list of links in the left column – I want our old landing page back!!)

    Thanks in advance for help!!



    • Mari Smith on November 4, 2010 at 4:02 pm

      Ohhhh dear – this merging thing is a big mess so far, IMHO. 🙁 To my knowledge, there is no way to “unmerge” the Place Page and Business Page. Plus, there is no way to direct non-fans to a landing tab anymore seeing the new Place Page view is the default always. Plus, the tabs are only accessible via the left menu, not the top.

      I'm continuing to do research on this topic and will keep you posted. Otherwise, definitely fill out one of these contact forms – maybe one of the report bug ones – and include screenshots. If enough peeps nag Facebook about this issue, they have to do something about it!



  10. Just Me on October 28, 2010 at 4:20 am

    I have someone on here bashing me and my family every chance he gets…i have reported his profile and flagged every one of his messages…but that was months ago…its so sad FB lets this continue!



    • Mari Smith on November 4, 2010 at 4:04 pm

      I'm so sorry to hear that. 🙁 Honestly, I would do everything you can to rally the support of your community, and influencers, even your local politician and/or even filing a police report. By getting enough support and buzz going, Facebook have to deal with these types of issues. 🙁



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