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May 19th, 2010
Facebook Nixes Default Landing Tab Option

[UPDATE #2: May 20, 2010: A few members of my community alerted me their Default Landing Tab had "reverted" back... or was working now.

So I conducted a test: I logged out of Facebook, then pulled up about a dozen fan pages with fewer than 10,000 fans that would normally land on a Welcome tab. Some did, some didn't.

There doesn't seem to be any pattern. I'm guessing Facebook are rolling out this new "Default Landing Tab Only for Authenticated Pages" rule in phases. Or, perhaps they've listened to us and are rolling back?!]

[UPDATE #1: As a workaround to this new inability to direct non-fans to your custom landing tab, you could make your own redirect link, e.g. http://marismith.com/fanpage goes to my fan page and could just as easily go to any tab. (You could also use any link shortener, e.g. bit.ly)

Remember, each tab still has its own unique URL and all your tabs/apps are still intact.

This approach with your own redirect link could work well for promotions outside Facebook.

However, any promotion inside Facebook (e.g. @ tags) would automatically go to whichever default landing tab you've set - either Wall or Info. I recommend Wall.

Once you reach 10,000 fans, you'll be able to set your cutom landing tab. Though, so far, a couple members of my community have mentioned they cannot make the change and they're over 10k fans. Sounds like the change is buggy.

Props to my fab friend, Mike Stelzner for the redirect link suggestion.]

~~~

Original post follows:

For some time, I’ve been raving about the benefits of having your non-fans land on a specific, custom landing tab on your Facebook Fan Page.

When you send visitors to your Facebook Fan Page, previously, you could have them land on a Welcome Tab, for instance – the purpose of which was to help visitors understand what your business is about and to compel them to want to join your Fan Page.

The option to set this was fairly easy – click on Options underneath the publisher on your Fan Page wall, then click on Settings and select the landing tab from the drop down menu:

Facebook Landing Tab Setting

However, in a rather odd move, today Facebook quietly let a few disgruntled developers know in the Facebook Developers Forum that they would no longer be offering the option to have a custom default landing tab. That is, unless you have a minimum of 10,000 fans or you have an account rep at Facebook.

New settings for fan pages with <10,000 fans:

New Facebook Settings(Image credit)

Here’s the forum post:

Facebook Developer Forum post

Amidst all the hoopla of the privacy concerns and morass of Community Pages, this default landing tab change just seems grossly unfair to the small business owner, in particular.

As Nick O’Neill writes, “We’d assume that this change was made for two reasons: to combat spam and more importantly, to boost revenue…”

Hmm.

To clarify, ALL of your custom tabs still exist. And – this is important – each tab still has its own unique URL. So, theoretically, you could shorten the URL’s and split test landing tabs as I’ve talked about before.

If you don’t have an account rep, here’s the contact form per Facebook.

How do you feel about this change? Was the default landing tab for non-fans a big part of your Fan Page promotion strategy? Let me know in the comments below:

Props to my bud Dave Kerpen for the phone call today about the Developer Forum post, and to my Twitter bud Ryan Burns for drawing my attention to this change last night (at first we thought it was a bug!), and to my bud Nick O’Neill for promptly blogging about the issue.

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  • joelmarkwitt
    Thanks Mari for the heads up. Facebook continually frustrates a lot of people because they keep changing things and then changing them back. I know it's always good to keep testing and tweaking - but there's go to be a better way that won't make users feel like Guinea pigs. Thanks again Mari for staying on top of all this.

    ~Joel
  • It is strange indeed. In my opinion they are trying different options or possibilities, like with landing page or without it. In my opinion, the reason why they are not making these trials public is to avoid chaos and people to stop trusting the social media site, leading to problems for facebook; especially after all these privacy policies and settings' problems facebook has had.
  • Just days ago I was on top of the world having successfully followed Mari's instructions on creating a custom welcome tab to set up my "dogs who love posties" facebook page to promote responsible dog ownership. I was preparing to blog about it--my wordpress blog is about my journey as I learn and apply the channels of social media, out of my job and comfort zone. I now feel betrayed and crushed. What I've appreciated so much is how people like Mari in particular make these channels a community of sharing knowledge and support. Yet Facebook itself shows such disregard for us.
  • Yes, FB has restored ability to set the fan page default landing tab. Anyone see a statement by FB on this?
  • Facebook is banned in several countries but people can not live without communicating with each other. they created several sites which are facebook look alike. I came across one of them http://www.facebookofpakistan.com.
  • Strange times. Our landing page option went away, as you mentioned last evening, and now has mysteriously returned. Just which way is the wind blowing?
  • Hello Mari,
    Thanks for giving credit to image used. (many of times people use entire article and won't write that word credit)

    Yes I would like to confirm that issue has been resolved and now people are able to set the default landing tab to FBML enabled welcome tab.

    Please go through
    http://www.maharashtramajha.com/bloggers-park/f...
    where i written more about this.

    Thanks
    Ashish Kulkanri
  • Greetings Ashish - thank you so much for stopping by. Whew, crazy times with changes one way then back again in 24 hours, eh?!

    You're so welcome re the credit - I had done a Twitter search for this issue yesterday in midst of trying to confirm from several key contacts whether the change was true or not and came across your post. Good to meet you!!

    I'm off to check your update now. :)
  • Robin Villaverde
    Following your excellent guidance I have been planning a few new pages and had intended to employ the custom landing page. As your piece points out - coming in this cluster of questionable/objectionable changes - I'm getting pretty fed up with Face Book and will devote a lot more time to finding an alternative where I will direct my primary marketing efforts. Feel free to view my semi-tongue-in-cheek rant on my wall for more of my humble opinion. >:-{
  • Chewieez
    To make things more confusing, Facebook has restored this functionality (again quietly) sometime in the past 6 hours. As of right now (2:30am central) the custom landing tab option is back live! argg frustrating to keep up!
  • I uploaded a video on how to redirect from your website to your custom Facebook tab. I hope this is helpful. http://www.socialmediadentist.com/fbfix/fbfix.html

    In Kindness
    Stephen Knight
  • As you stated Mari very unfar... from my own experience with a number of Fan pages that I admin it doesnt seem to be affected , I have a full list of pages to pick from.. and no I am under 10k and no account manager to my knowledge to any of these accounts.. anyone else not affect yet .. or am I speeking to soon....
  • Chewieez
    I actually think you were lucky and missed when it was not working. :) It seems they've added the functionality back already. Or it's a bug in a server switch or something very strange but for the pages I admin, it works again. And it wasn't working at all about 6 hours ago.
  • Ya, I just updated my post (again!) -- I ran a test of about a dozen fan pages with <10k fans... some landed on their Welcome tabs, others clearly didn't. Odd!!
  • Facebook is shooting itself in the foot. I knew there had to be a reason I was dragging my feet on sending my info to the designer (the one you recommended, Mari) who I was planning to have do my pages. What a lame move on FB's part. Takes the wind out of my sails for investing as much energy in FB as I had planned to! And I'm sure I'm not alone in this.
  • This totally sucks. I checked and it looked like it was not working, however I still have all my custom tabs listed under the 10+ pages I manage and they are still working well. Is it taking some time to populate?
  • Hi Brian -- all your custom tabs are unaffected. It's just the ability to set any tab you want as the default landing tab for non-fans.
  • Pat
    Apparently, they reversed this? I don't have 10k fans, but I just checked and I was able to set any of my customized tabs as the default landing page.

    I hope that if this was indeed reversed, it will stay that way.
  • Hey Pat -- hmm, you're the second person to mention the Welcome tab is working again. I wonder if Facebook started to see the backlash and quickly changed it back???
  • The 2 fan pages I run with custom landing tabs also have the custom landing tab working now
    http://www.facebook.com/theraveneffect
    http://www.facebook.com/victormorenodesign
  • Lynn,
    I think the page stays there it's just not going to be the place where the non-fan lands when they come to your page. They'll have to manually click on that tab instead.
  • Lori ~ We'll find a way to get the Video in there. I have the same challenge!

    Roz
  • Hi'Ya Mari:

    Was definitely part of my promotion strategy. I was setting up to create a "welcome video" for the Welcome Tab (landing page)! Oh well... If at first you don't succeed, try, try again... AND again! We'll just find another way! ;)

    Roz
  • If the FB space is important to your business, why not use a custom keyword domain to redirect to your FB landing page? It's only $9-10 a year.

    Also, this FB move once again confirms the importance of building your own community on a platform you own- your blog and interaction with your email list.

    It will be interesting to see the response from marketers on this. How long will it take for Page conversations to move to another platform? To blogs? To Google Buzz? How much effort will you put into maintaining Wall communication and interaction? (continuing to generate content for FREE for FB)

  • SO unfair! I am a small business owner and paid significant $$$ to produce an effective landing page as per Mari's recommendations. It is now mostly ineffective as the intention of the landing tab was to increase sign-ups to my newsletter and increase the number of people following me. I am amazed they have made these changes with no consultation and in the midst of all the bad privacy publicity. I am really losing respect for Facebook and what they are offering small businesses.
  • Stephany_GetMOREPR
    Thanks Mari for always sharing the News ~ How incredibly short sighted! Doesn't facebook get that over 50% of the economy is driven by small business. Facebook humbly began as the great equalizer, accessible all people and business, seems now that they're working hard at becoming just another big corporate entity that takes the money grab at the expense of the little guy.

    I'd like to think they have better reasons, but we already know they need a few PR lessons in how to manage change with their clients. I feel sorry for all the small and home based business people who invested money in creating custom landing pages that are now virtually useless.
  • Wow I had missed this change. That is very disappointing. I wonder if I am missing something about Facebook's long term revenue strategy. It seems to me like they're making move after move to alienate the small business owners that could give it Google-scale revenue if they catered to us. Thank you Mari for posting.
  • It's not that we can't live with the change - it's just that this is suppose to be a social community and their actions aren't very social. Nor is it very customer friendly. But since we aren't considered customers (are we freeloaders?), the idea probably never crossed anyone's mind. I think this is part of an overall plan to convert to a pay/use model.

    I don't know how this benefits Facebook (or even gives "paying customers" a benefit) but I suppose there are other "surprises" to come which will build upon these changes. Just as we became "likers" so that they could use our web activity without our permission.

    At this point, they have power just because of their size but so did MySpace at one time. Are we watching them kill themselves off a pin prick at a time?
  • Steve Ross
    It seems obvious that they are looking to increase revenues. Of course this could backfire. Are we really willing to spend money to create a business when at any time they can change the rules for their benifit? It's like building a brick and mortar business without a long term lease. Your landlord will always keep your rent just high enough so that you can't make good money but not so high that you will leave.
  • Richard
    I believe Pam and Napoleon are correct. There definatly appears to be something go down. The small and midsized business appear to have been sold out :( The curious thing is that this is where there PPC revenue is coming through. So with less small biz activity will the national companies beable to cover the short fall. Big gamble, I believe that should small biz leave they will be reluctant to return thus they will find another platform, quickly.
  • I have no issues with their privacy changes. I grit my teeth when they changed their contest rules, but this just seems like a bit too much.

    Facebook now seems to be focusing more on it's revenue than on the people that are on the site, and it's frustrating to say the least. All of my pages fall in the safe category, but it's frustrating for people like the page developer I work with to work around that.

    It's almost like "what's the point"

    @Napoleon a study came out earlier this year that pages that were over 10k were in the top 4%
  • mtraininjax
    Pretty obvious FB is using this to drive more revenue. I have no problem with it, but the way they broadcast this, after people have the issue, is really poor customer service. If they continue to make changes and not educate the 400 million users, they will soon be no better than the phone company's customer service.
  • Hi Mari! Once again, snaps for getting the good content out hot and fresh!! No kidding, I just finished filming and editing a video for my Welcome tab, and had been learning how to work with FBML so that I could create the loveliest page ...

    Thank goodness you broke the story!! Now I'll be rummaging for a way to at least get the video embedded in a side box. It's not glorious, but it's something!

    Thanks so much, Mari!!!
    Lori
  • Thank you for keeping us informed! There are so many changes lately.
    I hope to find 10000 fans soon for My Gifted Girl Fan page.

    I agree with Pam.,.. they (FB) are taking too much for granted.
  • This is outrageous. It is so hard for small business owners to stand out online as it is, but why does Facebook have to take away something SO simple??? What joy...now I get to tell my small business owner clients that the work I've done for them is worth VERY little now. DISLIKE!
  • Well this explains why my welcome page wasent working anymore. Im starting to rethink my entire FN fan page experience
  • I have found a few funny things like this on Facebook and it is frustrating! I'm finding Facebook less and less user friendly (even as a techie)! Like the info tab on your page for example, unless you select the right page category from the word go, you have limited options for what information you add to this tab. The Welcome tab was a way around this for me.
  • Mari, Thanks for getting the word out so quickly on this. Seriously, Facebook, are you trying to control the world? Were people complaining? As a user, I like the different landing pages for us non-"likers."

    As for the Info tab being a default, that page is so horribly set up, it's worthless. And didn't Facebook say they were going to get rid of this tab in the near future?
  • William
    The sad part is requiring 10,000 fans is what will create more spam and unethical tactics which facebook is trying to avoid. Because it is hard to reach 10000 fans. In order to reach 10000 fans some people will turn to these unethical methods such as excessive spam and fake accounts.
  • Lynn
    Please clarify what happens to welcome pages that are already in existence? Many thanks, Lynn
  • I just shared the custom tabs with the Julian Merchant's Assoc. last night. While I love the idea that we can create custom pages, I'm disappointed that Facebook has made the decision to remove the opportunity for a custom landing page. Facebook has been a great tool for the small business community, who will struggle to achieve 10,000 fans. I've shared that I think Facebook makes these changes to foil those of us who create products helping others navigate and leverage Facebook. Now I have to re-do my videos. ;-(
  • This totally sucks. I wish facebook would stop making all the changes. At this rate they won't be around for long. I just did a webinar training last night showing people how to do this and now they can't. This is total BS. It makes me want to just give up on facebook. idiots.
  • This news is unnerving. First it was only letting the 10,000+ pages see stats on update views, now this. It is only by virtue of the worlds' small businesses that Facebook even exists. Now, it sure seems to be turning its back on us. We've even come up with http://FacebookFreeFriday.com to passively protest the privacy issues (#FFF). To PamMktgNut's point below, she's now going to have a terrible time convincing her clients to risk much with Facebook now. Thanks Facebook for the egg on so many very supportive faces. Thanks for sharing this dear lady. You're awesome and no doubt stressed about brand Mari as well. We love you no matter how much of a punk Facebook turns out to be.
  • Cindy
    I thought it was quite odd that the when I finally went to make my page today that I had 2 options instead of the many options there had been when I first started building my page.

    I am glad I didn't waste any time or any money building - or having a welcome page built for me.

    I don't understand what difference this makes to FB!
    Apparently FB doesn't care and thinks no on in this whole wide world will come up with a "new" FB, where they might care a little more about their supporters.

    Are the FB developers former government workers, cuz some of their decisions have that "feeling"!
  • Some changes are made out of necessity, and some for competitive positioning. But for Facebook to announce this move just as they announce 500 million users, I can think of no motivation but greed. C'mon Facebook; sure there are big, big corporations out there with lots of marketing money, but 499,990,000 of your users are not out to get 10,000 users. We're just trying to make a living or tell our stories to the world. That was the spirit behind Facebook in the first place. You're better than this.

    Aren't you?
  • some great features, brainwashed us into thinking that we could use this platform as one of our main digital outpost and now that we have invested much time into this medium is giving us the stick.

    I'm sorry but Facebook is concerned about one thing only and that's Facebook. I know that this is their business and they have the right to operate as they see fit but they do depend on us as the users for success. What bothers me is not that they make changes but is how they make the changes, without any regard of how it impacts the user.

    What happens if we all wake up tomorrow and decide not to use Facebook... Adios Facebook.

    Deidre
  • Instead of having new people start out on a nicely designed FBML Welcome tab that explains the business or cause, users will jump straight into wall posts. It's like jumping into a conversation mid-stream.

    It's very unfriendly to small business and non-profits who will probably not get more than 10,000 fans. I'm reminded of the 1990s, where user groups and forum admins had to direct newbies to the 'FAQ/Start Here' section. FB page admins will have to do the same thing, directing ppl to their nicely designed, but totally bypassed Welcome tab.

    I wonder what percentage of Facebook fan pages have more than 10,000 fans?
  • "It's like jumping into a conversation mid-stream."

    Exactly!!!

    Here's that report that came out Nov 2009, an analysis of 600,000 fan pages - probably still lots of accurate data: http://www.sysomos.com/insidefacebook/ at that time, only 4% of fan pages had more than 10,000 fans. Unreal, eh!
  • This is not good. Longer term small biz's are not going to stay on the platform nor are agencies going to spend their time getting them there. I have been pushing this big time with our clients.

    My biggest frustration isn't just with a single change here or there. It is their overall attitude and disregard for their customers. Plus it is consultants and agencies who I would guess are also helping fill their fan pages. I think they are risking a lot and taking much for granted.

    When any company starts to completely lose site or care about their different customer segments, their needs, pain points and not to mention customer satisfaction it tends to backfire.

    Makes me wonder if they are just gearing up to be sold and stuffing in as many enterprise class features to enhance the revenue model for buyers that be.

    Anyway, enough of my nut rant ;) Not happy about this move at all.
  • I hear your pain, Pam. The overall attitude for sure does seem uncaring. And to make announcements casually in response to developer forum comments... vs. a proper announcement on their blog and in the press... makes zero sense.

    I doubt they're gearing up for sale though. Zuck is holding on tight...
  • Well, just my luck :).

    I recently set up my new fan page (of course, I have to give you a link to it http://www.facebook.com/yournetbizcafe) - all per your posts, and my next step would've been creating a custom landing page.

    Bummer.

    10K fans - wow, it won't be easy to get there.

    Thanks for the update, Mari

    Ana
  • Hi Ana - well props on your shiny new fan page at least!! Looking good. At least you can do custom tabs and they have their unique URL. Also, it's feasible to create your own redirect and use a custom welcome tab URL. Phew, never a dull moment on Facebook....
  • Like you said grossly unfair to legitimate small business owners trying to engage their customers on facebook... 10K seems very excessive, surely 500-1000 would be an acceptable limit if facebook wish to enforce such a measure.

    Great post btw.

    Andy...
  • Thanks, Andy.
  • iyaboasani
    Mari, I must say this is insane. All these changes are making me feel a little bit turned off of Facebook. Too many changes happening too quickly and do not seem to have the individual interest in mind.
  • I think more peeps could cope with the changes if they were announced with some advance notice, some reasoning as to the change, and a willingness to receive feedback from the users!!!!
  • This is crazy and so disappointing. I just met with a client yesterday and told her I'd put a nice welcome page together for her for new visitors to land on. I don't get it. I'm looking forward to your seminar tomorrow!
  • Thanks, Kara!! Ya, unfortunately, I guess these landing tabs are just not important to Facebook... certainly, they're dismissing the importance for smaller businesses. Just seems so unfair!!!
  • Hey Mari!

    Marketers are outraged (and rightly so) over this issue.

    Take a look at some of the comments we have on our fan page thread on this very topic:
    http://www.facebook.com/smexaminer#!/smexaminer?v=wall&story_fbid=125359040823346

    Mike
  • Thanks, Mike. Ya - such a shame to find out in this "back door" way. Hopefully some good will come out of it... onwards we go, I'm all set for my SMSS10 Facebook preso #2!!
  • Mari - It appears as if our voice has made a difference for now. It does seem like they rolled back the change, at least for our fan page. - Mike
  • My guess is that few small businesses used the custom landing page feature. So, they won't miss it...But, I wonder how they're going to deal with those small businesses who don't meet the criteria that have created the customer welcome page? Is Facebook going to delete it?
  • Gosh no - the tabs are not getting deleted per se. All tabs are still there. I rather think Facebook wants to force users to get active on the wall, because as they do, that causes more traction for the fan page.
  • When will they stop changing the rules without any regard to users? And when will average users wake up to the danger of all these changes?
  • I know, eh, Courtney -- so frustrating to find out such a major change for so many small biz's in such a manner. The FB staffer was like oops sorry. :(
  • I don't like this move by Facebook at all. As a business owner who helps other business owners, the "Welcome" tab gives a much more professional look and feel to the fan page that the wall or info page.
  • I agree Patty - I've been recommending appealing Welcome tabs ever since Facebook introduced the tabbed design a couple years back. I also like to recommend the Wall to show posts by page and fans... but that way you may not necessarily have control over what's on the wall when a non-fan goes to look and like you say it's just more professional looking to have the seamless branding. Hmmmm.
  • Hi Patty,
    I agree. I don't like this move by Facebook at all. It's becoming a very user-unfriendly place for small business owners.
  • Well, I wonder if perhaps enough developers complained because as of this morning, it's back. I just checked 3 of the fan pages I administer and sure enough, my "Welcome" tab is back as landing option.

    Facebook, oh Facebook, why do you mess with us so!
  • Joel Kirkpatrick
    Ladies, allow me to tell you what it is like for an Admin, complaining about a flaw in FB design. (crickets)

    FB currently has a glitch in the 'Getting Started' tab on Business pages. Only Admins see the tab, but it will not deactivate as planned, until connections are made for mobile phones and Twitter accounts. Naturally, not every Admin wants to make those connections, some businesses dont' need them. But there is no opt-out feature, no way to just say no.
    FB is ignoring this bug entirely, and a user group has popped up to combat it. over 160 Admins have joined, some of them with editorial blogs out on the web, and the are all insisting the tab be modified so we can opt-out. FB response so far......

    Here is a link to the group. There is a story here; we are trying every way possible to tell it.
    http://www.facebook.com/group.php?gid=128794247162933
  • Because it's owned and run by a couple of immature kids.
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