12 Tenets of Relationship Marketing Effectiveness

Relationship marketing refers to everything you do to make your prospective and current customers aware of your products and services, position your business in their minds as the obvious choice, and help you to build lifelong, profitable relationships with them. Whereas the traditional marketing approach is transactional, relationship marketing is relational. Old-style marketing mostly focuses on sales transactions. The new relationship marketing focuses on working hand-in-hand with your prospects and customers to co-create a more

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Relationship Marketing and Social Media Projects — Mega Update

This post serves as an update of all I’ve been working on over the past couple of months — I ended up taking an unintentional hiatus from publishing my own blog posts since August. Phew! Not for lack of activity, that’s for sure. I’ve been keeping all my social channels engaged and current, including activating the Subscribe feature on my Facebook personal profile (now at over 22,000 subscribers – by far the fastest growing social

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What’s So Exciting About Google+ – An Overview

Is Google’s hot new social network Google+ a serious “threat” to Facebook? Or Twitter? In the short or long term, I don’t think so. But, Google+ will certainly make Facebook, in particular, more agile and determined to continue improving its array of products. (In fact, the first thing Mark Zuckerberg said at the start of the Facebook video/Skype partnership announcement on July 6 was,“Welcome to Launch Season 2011.” I took that to mean Facebook plan

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How To Edit Your New Facebook Chat Sidebar and Settings

You may have noticed the new Facebook Chat Sidebar when you logged in to Facebook recently. The list of friends displayed in this sidebar is supposed to be the friends you interact with most. (A few friends and I are finding that the relevancy of the friends in this display is not that accurate!) I rarely use the Facebook chat feature, so I thought perhaps the select list of friends was ones I email most

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Ten Qualities of Social Media Superstars – Featuring 32 Leaders

A social media superstar is a person who has reached a certain level of industry leadership and success, in the eyes of his/her fans, followers and peers. And, these leaders naturally possess the ten qualities detailed in this post. Most of these characteristics transcend industries, and many of them transcend those who have or are striving to attain “superstar” status. But, those individuals who have all ten of these qualities are most likely people who

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The #1 Mistake On Your Personal Facebook Profile

[UPDATE: December 17, 2011: Now that the Facebook Timeline has rolled out worldwide, the way you access your Employer field has changed. Under your Cover image, there are three possible ways to access your Work and Education details and all the other data that was previously under your "Info" tab. See screenshot below - 1) click anywhere in the shaded area, or 2) click the Update Info button, or 3) click About. Once on the

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Facebook Old Groups Migration to New Groups – What You Need To Know

Many businesses have been confused as to whether a Facebook Group or a Facebook Page is the best solution when it comes to marketing on the largest online social network. I’ve always recommended Pages because they’re the only feature on Facebook to get indexed on Google. (Whether someone has an account on Facebook or not, whether a user is logged on or not, they can search and find Facebook Pages on Google). Plus, the content

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