15 Frequently Asked Questions About Facebook Pages

Facebook QuestionsFacebook provides a comprehensive Help Center with its own range of FAQs along with helpful content from a vast number of users. [There’s even a handy Leaderboard – Top Contributor – with points system to see which users have been most helpful. Links just go to the user’s personal Profile, though. It would be great to see all their answers in one place, similar to user profiles on Quora.]

The Help Center can be difficult to navigate and zero in on the exact solution for the issue you’re having on Facebook. I often find the most reliable way to find information on Facebook is to actually do a Google search! :)

Then, there’s Facebook Questions which I have yet to find useful, quite frankly. It’s not intuitive to navigate and search for accurate answers.

You could certainly search for answers to your Facebook questions on Quora – in many ways, this platform is easier and more helpful than Facebook’s Help Center and Questions.

There’s also Yahoo Answers, LinkedIn Answers, Ask.com, Get Satisfaction… but you could keep digging and still not find what you’re looking for!

So, in the interests of simplifying life, this post is one of a series of Facebook FAQs gathered from the questions regularly asked on my own Page wall and via Twitter. Just about every question warrants its own separate blog post and I may just do that over time. Meantime, I felt it would be a more useful resource in one place.

Feel free to ask questions in the comments section below that are not listed here, and I’ll do my best to reply and/or add to the follow up FAQ posts. This post focuses on questions pertaining to Fan Pages. I have a separate list of Profile-related FAQs to follow.

1. How do I secure a username for my fan page?

You first need to get a minimum of 25 fans. Then go to http://facebook.com/username to register a unique username (vanity URL) for your fan Page. See this Help section on Facebook for more assistance with usernames.

If the username you want shows as not available (and when you go to pull up the URL, nothing comes up), you’ll need to contact Facebook directly. See this directory of forms. I have not yet found a form specifically for this request, but you could try a form like the one for intellectual property infringement.

2. How do I switch between posting on my Page as my Profile and as my Page?

To post as your Page, in the top nav bar click Account > Use Facebook as Page. Or, in the Admins area at the top right of your Page, click Use Facebook as xxxx (your Page name).

To post as your Profile, click the Edit Page button > Your Settings > and make sure the Posting Preferences box is unchecked > click the Save Changes button. Then make sure you’re using Facebook as your Profile (Account > Switch back to your name). If you want to leave the default so you always post as your Page regardless of whether you’re viewing Facebook in Profile mode or Page mode, leave the button checked as shown in the screenshot below:

Facebook Page - edit settings

See also this Essential Guide to Facebook Page Upgrades for more help.

3. Where did the Suggest to Friends feature go?

Facebook removed this feature for all Pages and instead encourages users to use the Share button found at the bottom left of all Pages. See this entry in Facebook’s Help Center: How can people suggest my Page to their friends?

However, the Suggest to Friends feature does still appear for Admins and has been moved to the top right of your Page now in the Admins area. I have heard reports that, since the Page Upgrades, the form is very buggy and that the friends don’t always receive the invites. Hopefully this is being resolved. Keep an eye on Facebook’s Known Issues Page.

As a sidenote, I’ve never been a fan of the Suggest to Friends feature – except for having other people suggest your Page to their friends. Suggesting to your own friends doesn’t make a whole lot of sense to me, because your friends are already connected to you. You could just periodically @ tag your Page on your Profile and/or use the Share button and include an enticing incentive, not just “come and like my Page.” 😉

There is an app called Suggest This which I took for a test run recently. However, suggestions are limited to just 12 friends at a time (a limit imposed by Facebook). I’m told by GroSocial, the app creators, that users can come back daily to suggest in batches of 12. I’m not sure how many users would go to the trouble of suggesting a Page 12 friends at a time, but oh well!

4. How do I get more fans?

There are many creative online and offline ways to build your fanbase. If you focus on building organically by using a two-part blend of 1) providing consistent quality content, and 2) providing consistent quality engagement, over time, the quantity comes. For a list of 21 ways to build your fanbase, see this popular post I wrote last year. I have a follow up post in the hopper with another 21 ways to get more fans! Stay tuned.

The secret isn’t growing a huge fan base. We have 100,000 Facebook fans, but those fans have all come to us organically. We believe the more organic the growth, the more loyal the fans, the more likely they will be repeat customers. – Cam Balzer, vice president of marketing at Threadless

5. When a Page likes my Page, does it affect my total fan count?

No. Only likes by Facebook users (personal Profiles) are counted as a fan.

6. How can I see all the Pages that have liked my Page?

I’d love to see a simple solution to this one myself. However, to my knowledge the only way you can tell is a) when other Pages write on your Page wall (because they have to like your Page first in order to post content/comment) and/or b) look on the Info tab section of any fan Page and you’ll see a list of the Pages they’ve liked (the same place where liked Pages are listed on your personal Profile).

7. How can I run a contest on my fan page within Facebook’s guidelines?

Bottom line, you have to use a third party app. Now that Facebook replaced Static FBML with iFrames, you are basically creating your own app so could run a contest that way so long as you comply to all of Facebook’s Promotions Guidelines. See this comprehensive guide on Facebook promotions that I wrote for Social Media Examiner.

8. How do I add custom content to my fan page now that the Static FBML app has gone away?

Select a third party app provider and/or use Facebook’s new iFrames. For a long list of possible app solutions, see this directory. For excellent tutorials on creating your own iFrame content, see my friend Tim Ware’s blog at HyperArts.

9. How can I create a Welcome tab with non-fan and fan-only content?

Many app providers are now offering simple solutions with two clearly marked text or image areas where you paste in what you want non-fans to see and fans to see. This is often referred to as a “reveal tab,” “fan-only content,” and “fangating.” See this list of app solutions for ideas.

10. Why do @ tags only work some of the time?

You can @ tag any friend, or fan Page you’ve liked, or Event to which you’ve RSVP’d. However, depending on a few temporary bugs on Facebook and possibly browser issues, @ tags are not always 100% reliable. I’ve found clearing cache, restarting my browser, switching from Firefox to Safari or Chrome, or logging out of Facebook and back in again can help in getting @ tags to function properly. This goes for the new @ tags in comments too.

11. When I @ tag another Page, why doesn’t my post show on their wall?

There are several possible explanations. There is no setting to prevent @ mentions from showing on Page walls, so that’s not it. Some say, for Pages that set their default wall view to be posts by Page only, @ tags don’t show up – but they do. Really, the only explanations are a) a Facebook bug or, more likely, b) the Page owner chooses to remove @ mentions to keep their wall clean.

12. How do I publish my tweets to my fan Page?

I’m not a big fan of pouring your entire tweetstream onto your Facebook wall – either personal Profile and/or fan Page. Unless, of course, you don’t tweet that often. Even so, there’s a whole different language on Twitter with @, #, RT, acronyms etc. and any Facebook user who is not on Twitter won’t necessarily understand this language.

tweet wordle

Example Twitter Language

Plus, if you overpopulate your Page wall with automated content, you could be hurting your EdgeRank score (the algorithm that chooses what to show in the News Feed of your friends/fans).

What to do is to only post some of your tweets on to Facebook using an app like Selective Twitter. Once you add the app to your Page and set up the configuration, just adding #fb to the end of a tweet will post just that tweet to your wall.

Another idea is to just post your favorites to your fan page wall using an RSS app like RSS Graffiti or Social RSS. Your Twitter favorites has its own unique RSS feed – the best way to find it is to log out of Twitter and look at your own profile whilst logged out; click on Favorites in the right panel/column, and you’ll see the little icon for RSS.

Of course, a great solution is simply to use a tool that allows you to post to multiple social profiles, e.g. Facebook Profile, Facebook Fan Page, Twitter, LinkedIn, etc. But I don’t recommend posting the exact same content to multiple profiles at the same time. Mix up the wording and add a bit more to Facebook posts because you have 420 characters vs. 140 with Twitter.  Check out my favorite HootSuite, plus also TweetDeck.

You can also pull in all your tweets onto a tab using an app like Involver

13. How do I publish my fan Page updates to my Twitter account?

Try the Facebook Twitter app. However, it has been buggy since the Page Upgrades.

facebook to twitter

One workaround is to simply burn a feed of your Page using likes of FeedBurner – just paste in the URL of your fan page and you’ll get the feed. FeedBurner is owned by Google; once burned, you then get an option to post that feed to a Twitter account. Posts are truncated with a goo.gl link that goes back to your fan Page. I have a secondary Twitter account that I use exclusively for this purpose at @socialmediamari.

14. Can I pre-schedule content to my fan Page and include links with a thumbnail?

Sure. HootSuite does this nicely – add your Facebook Page under Settings > Social Networks. Then when you add an update with a link, just like on Facebook, you’ll be able to cycle through the thumbnail choices and select the one you want.

hootsuite add social networks

Just be careful of overly using third party apps to post all your content on your Page wall. Manual posts get the best EdgeRank (News Feed optimization).

15. What is the optimal number of times per day to post content on a Facebook Fan Page?

You’ll need to experiment to find your own sweetspot. For my Page, I’ve found the ideal frequency is about 2-3 times per day, no more. Different audiences respond to different content and frequencies. The key is relevancy and consistency, coupled with engagement. (That is, unless, you’ve set up your Page to be more of a news source with automated feeds – these types of Pages are not that common, though).

I recently attended a webinar led by ExactTarget in which they revealed the #1 reason people unlike brands on Facebook is the company posted too frequently. So, I recommend tracking your unsubscribe and unlike rates each day as measured against what you’re posting and how often. (“Unsubscribes” are fans who are still a fan, but they’ve chosen to hide your posts from their News Feed). I’ll be covering this piece in-depth on an upcoming Facebook Insights free webinar – click here to register.

Okay, that’s the 15 FAQs for now! I’ll follow up with another FAQ post containing questions pertaining to using your personal profile on Facebook, along with additional Fan Page FAQs.

Now, it’s your turn – did you find these questions and answers valuable? What did I miss? Is there a huge question that is always being asked that I overlooked? Do let me know in the comments below!

SPECIAL: By popular demand, I’m leading another free Facebook Marketing Webinar. This one is all about Facebook Insights, where I’ll share five key metrics you should be tracking for success on Facebook. Come join me on St. Patrick’s Day, that’s this Thursday, March 17, 2011 at 11:00am PST / 2:00pm EST / 7:00pm GMT. If you can’t make the live session, go ahead and register anyway and I’ll send you the link to the replay along with transcript, audio and bonus materials!

Enter your first name and email below to secure your seat now!

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Mari Smith

Forbes Top Social Media Power Influencer | Facebook Marketing Expert | Globe-trotting Speaker, Author | 'Mari like Ferrari' | Bubbly Scottish-Canadian!

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Posted in Facebook Fan Pages, Facebook for Business, Facebook Marketing, Facebook Support, Facebook Tips
  • Hi Mari!
    thanks for this Q&A. Will be helpful to me when I set up my blog`s fan page. Tweeted and liked this post.
    Blessings,
    Eren

  • You rock, thanks a mil, Eren!! :)

  • very very informative and useful information Mari. You have given the greatest answers to the hottest questions about facebook page, it also tell us there are lots of things that facebook needs to improve 😉

  • Aha – here’s another question to add to the list, just asked on my fan page but has been asked a few times:

    Q: “I’d like to share an article on my Fan Page. However after clicking the “F” button to share it, I get a message that in order to access the page, I’ll need to switch to my profile page. Once I switch over I’m able to share the article on my profile page. How can I share it from my Fan page?”

    A: You have to just copy and paste the link onto your Page wall. OR, what you could do is use the little “Hootlet” button on HootSuite – then when you go to share content from the web and click the Hootlet button on your bookmarks toolbar, you can select your page or profile (or Twitter or LinkedIn etc!).

  • Woohoo thanks heaps Jennifer. xxx

  • I appreciate your kind feedback. 😉 Ya, Facebook’s Help Center isn’t really geared for marketers!

  • Always a great source of info Mari! Will Tweet and post this FAQ for sure. Keep smiling!

  • Ed Reyes

    another good question would be why when viewing iframe pages via https setting nothing shows up or it says unsecured site thanks mari

  • Carol Brusegar

    Wonderful, helpful information. Thanks!!

  • Jennifer Linnell Fong

    Another excellent post Mari, and one of the many reasons I always come to you first when I want to know what’s up with Facebook now. :) Thanks my friend! I’ll be sharing!

  • Guillermo Rascon

    I have a strange question that has been bothering me for a while. I have a metal music related fan page, and I have noticed that when I log into my page in the morning, I will see that I have between 20-30 new “Likes” but most of them have no interest at all in metal music. I click on these people’s info, and their music tastes are totally different than what I am posting about, why would they “like” my page?

  • That is totally unreal. Cannot believe Facebook have this clashing of features… and they say it’s the app developers’ fault? We have to host everything on secure server?

  • Ed Reyes

    http://bugs.developers.facebook.net/show_bug.cgi?id=15200
    Here’s what I found but it’s still not fixed. I read another post somewhere in the facebook developer’s blog that they should have this fixed now by March 18th. Hopefully others can post if they have found other solutions. Not sure how the big fb app developers like wildfire etc, has their content working via http or https, is it because they have Facebooks stamp of Approved Facebook Developer?

  • Marius

    FB does not allow me to comment on some pages as my page or join groups as my page. Instead it forces me to switch to my profile. When I created my page I did not have a personal profile and then must have one day created it by accident :( I have tried to kill my personal page in an effort to solve this problem however it just activates itself again when I log into my business page. Any suggesions would be appreciated.

  • Kevin D. Lyons

    Fantastic post! Always love you content. I just sent a client to your blog and Like page for some Facebook homework before we launch his campaigns.

  • Nice!! Thank you kindly. :)

  • Susana Chavez Zavala

    I have another question. Why can’t I tag my friends in my page’s photos any more?

  • This is brilliant! I’ve not gotten used to using the Hootlet button, yet have often thought to myself that I’d like to post this item to my Fan Page rather than my Profile while surfing the web. I need to form a new habit. Thanks!

  • Great Post! 2 questions I have are:

    1. Is it true that if you post a video to your Fan Page from your hard drive versus a link to YouTube, that Facebook will add a button beneath the video that when shared allows people to directly Like your Page?

    2. Can someone send a text and Like your Fan Page? I’ve read that you can, but I’ve never seen it actually work.

    Pray tell!

  • Thanks for the tips. Much appreciated.

    Can a page be changed from one type to another? For example, a page was originally created and identified as a cause. I want to change that to a business. Is that possbile without deleting the existing page, losing its fans, then trying to migrate them to a new page?

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  • Hmm Mari I tried to burn my pages feed but feedburner says it is not a valid feed and won’t do it :) they must have stopped it working again.

  • Regarding Selective Tweets – I had this app on both my personal page, and my business page. I deleted the app from my personal page so only selected tweets would show up on my fan page. That said, Selective Tweets automatically cross posts your manual fan page updates to your Twitter account.

    Thank you Mari! Excellent post! I’ll be sharing with my fans!

  • Kaleena

    Hi Mari,
    My company recenlty put up a Facebook page and then the owner of the store thought he was helping by setting himself up as the administrator which in turn set it up to be a personal profile. He then deleted the page to try to make it go back to the way it was before and now we cannot get back into the company page, but the page is still up on facebook. Is there anything we can do. We would like to start over with a new company page.

    Thanks

  • Hi Mari, do you know if Facebook has plans to allow business pages to check in to a location?

  • Anonymous

    Hi Mari
    Just discovered your blog and I think its fantastic. The background graphics and layout are fantastic.
    This post has reinforced my knowledge of this topic as I’m currently reading an excellent book on facebook marketing.
    Although I think your post has helped even more than the book as it keeps simple and summarised.
    Keep writing great post.

    All the best

    James

  • Fed up

    On Senator Jon Testers supposed page which I have heard was FAKE and NOT endorsed by the SEnator there is Death threats to Scientist of Yellowstone- Ed Bangs. I and about 1000 others have reported for numerous infractions. This is ILLEGAL! How can Facebook not address this over the last 2 weeks? I’m thinking of other legal action as “I” was threatened too here AND SLANDERED! Help???? TY! Great info! :)

  • Ilaria

    Mari! You rock! Always read your post and contents! You are the best! :)
    Ilaria

  • Mari,
    Awesome information…things are changing fast and I can always count on you to keep us informed. Thanks to you and your team for all you do.

    All the best,
    Blair

  • Mari — You are the bestest!

  • Yorinda

    Hi Mari,

    thanks a lot for the great questions and answers. So much to learn.

    Here is another question: How long did it take you to get used to doing all these things, i.e. posting 2-3 times on the fanpage? I suppose it gets easier the more you do it.

    Much appreciated!

    Love and Joy
    from
    Yorinda

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  • Icenhour3

    Hi Mari,
    I am cusious as to what the difference is and which kind of Bussiness page we should have. My business currently has both a friend page and a fan page. Which do you think gets the most exposure and how do we go about melding them into one?

  • Farhan

    HI Mari,
    its nice to find you , i was looking for a good social media person, so i found you. bookmark you and following you on tw and fb.. you page really helps me in social media marketing ,

    Regards
    Farhan

  • Hi Mari,

    There is a question I didn’t see in the list: how can I list the fans as an admin of a pan page? I mean I am the administrator and I have no options to see who is new and who left (disliked) my page?

    Thanks! Your site just rocks!

  • kimonona

    Hi Mari! Just found your site. Thank you! Great info. I am working on applying some of your tips to our company FB page. I’ve run into a snag right away – the image quality of my profile pic is HORRIBLE. I’ve taken the pic down to 12k and it’s still compressed into a pile of ickiness (tech speak) when FB gets ahold of it! Any direction? Thank yoU!

  • Vanessa

    Hi Mari *
    Thanks for the all the great info. I am currently in a journalism class and opening a fan page will be an upcoming assignment so your page is very helpful to me and I’m sure it will also be very helpful to my classmates. I will be re-visiting your site soon.
    Thanks again & take care *
    Vanessa J

  • Laura

    I can’t seem to get an answer anywhere – hopefully you can help me – Why can’t I have a page for a local business/place that is ALSO a company? It seems that you have to choose one or the other in your page settings. Our current page is under “local business or place” and there is a ghost page under “company” that I want to claim and link to our existing page.

  • Very helpful. Thank you. I have a question. I am not running a contest but want to invite people to share a thought on my page wall around a particular theme. Is that breaking any rules? Best, Georgia

  • VA Cresilda

    is there a tool to track the unlikes and unsubscribes? thanks for sharing the suggestthis app because the ‘suggest to friends’ really don’t work for me. I’ve tried asking my friends if they received my suggestions and unfortunately they didn’t.

  • Joearanda

    Mari, was wondering if you were aware of the AuthorPages app on Facebook. its a free app designed specifically for authors that allows you to add features beyond “stock” facebook fan pages. in short you can showcase books, speaking schedules, audio, video, twitter and RSS feeds all in one place. http://www.authorpages.com or a simple facebook search for authorpages will direct you to the app. 

  • Hi Mari, love your facebook tips, as always – re #6 just wanted to let you know there is an option to view Pages who like your Page. On your Page, click on “people like this” link, then choose Pages from drop-down (see pic). Thanks!

  • How do I switch between posting on my Page as my Profile and as my Page?
    Thank you very much.. reading your article I have found out the answer

  • Many questions about Facebook pages had found the correct answer. Thanks to you !

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  • Melody Redondo

    i have a like button on my blog but when people go to my blog it doesn’t add their like to the facebook page that it correlates with, what is the problem? if 100 people like my blog, shouldn’t those 100 people be automatically liking my page without having to like it sepeartely? I know there is a way to do this because i like blogs and it shows that i like their facebook page as well. please help

  • i think you may be able to rectify that by re-uploading the image and immediately clicking the “high-resolution (takes 10x longer)” button…don’t quote me on that, i’ve not tried it as none of my images ever lose much, if any, resolution with standard upload. worth a shot though! best of luck!

  • i think you may be able to rectify that by re-uploading the image and immediately clicking the “high-resolution (takes 10x longer)” button…don’t quote me on that, i’ve not tried it as none of my images ever lose much, if any, resolution with standard upload. worth a shot though! best of luck!

  • i think you may be able to rectify that by re-uploading the image and immediately clicking the “high-resolution (takes 10x longer)” button…don’t quote me on that, i’ve not tried it as none of my images ever lose much, if any, resolution with standard upload. worth a shot though! best of luck!

  • i accidentally created a personal profile linked to our band anti-depressant’s page, so i’d also like to have an answer as to how to delete that confounded generic profile. i’m already set up as one of the two admins from my personal account (from which i’m posting here under). the only difference is i never deleted the page entirely. if you’ve found an answer that applies to the circumstance without having deleted the page please let me know! (on facebook, that way i’ll see it quicker…i’ve bookmarked this page but check infrequently) thank you kindly…

  • http://www.marismith.com/how-to-contact-facebook-a-directory-of-120-forms/ provides this answer with a link to this page, which contains the form you’re looking for (unless i have misunderstood): http://www.facebook.com/help/contact.php?show_form=page_category_change

  • assuming you’re an admin, try making sure you’re signed in under your personal profile so Facebook will have access to your friends list. i had the same problem when i was signing directly into our band page instead of working as an admin from my personal profile. hope this helps!

  • i stumbled upon this page while attempting to find a solution to a different inquiry which i’ll include after the praises 😉 i’d already learned how to stop posting as my fan page when using my personal profile before locating this page, but actually just finished explaining this (after having forgotten and needing to look it up again) to our guitarist yesterday. if i’d have found this article first i’d have linked to it. it’s bookmarked now, as well as your website on the whole. you’ve included some excellent information as well as seem to be good about responding to your legions of fans/followers. i’ve attempted to answer some questions posted since your most recent reply to comments on this article, so hopefully i’ve provided a bit of assistance. now for my question…although a seemingly simple inquiry it may not be one that you come across often:

    we recently reached our 25th fan on our fan page, allowing us to assign a username. however, our guitarist has a somewhat generic profile he liked the page from, and i had to like our page initially from the generic profile i accidentally created when signing in on our band’s e-mail, which is the associated login for where i initially created our fan page from. but now i simply admin from my personal page, no longer need to use that login at all anymore, and have a two-part question:

    1) we’ve already had a “friend” like our page and then unlike it a couple of weeks later. the page has only been up for a month, and we’re not sure if something like that will happen again. we recently hit 27 fans and decided we want to unlike the page from both generic profiles. our guitarist already did so. i’m worried that if i do so as well and then we lose a fan, that Facebook reserves the right to rescind the assigned username. any idea if this could happen? or is it simply once you have a username you get to keep it, even if all your fans were to unlike you en masse (not that i’m expecting that to happen)

    2) how do i get rid of that blasted generic profile i accidentally created? and moreso, another comment on here suggests that even if i manage to delete it, it will still come back if i ever use that login again (not that it seems necessary for me to do so anymore, since i admin from my personal profile)

    Thank you Mari, you have excellent information on this site and it will be my go-to from here on in! I will follow you on twitter and tweet this page upon my next sign in!

  • Can the pple who run fan pages see your profile after u “like” a page?

  • Cathy Lewis

    I was so happy to see how to get rid of the community page link and add my business page link instead! I’ve had a few folks like the community page and then I had to tell them they were in the wrong place. So aggravating! Now, thanks to you, my company name goes right to my company page! Thanks!

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  • Angelface59405

    hi..how do i delete something i said??

  • Gifts from Gaia

    Your Blog has the most useful information I have found for optimising Facebook Business Pages.  Thank you for the fantastic information.

    http://www.facebook.com/pages/Gifts-from-Gaia/134193129994926

  • Yaye_14_15

    Hi I have a facebook page with friends … a few days ago … we takean administrator to delete all administrators and delete the page …as the creator of the page … is there any way I can prevent this happen again?

  • great post, thank u!

  • kathy

    my page has the wrong map as there are 2 buffalo creek wineries, one in TX and one in MO.  my address is TX but map is for MO and I can’t get it to change, when I tried moving cursor as suggested it said, “distance moved was too far” pls help, very frustrating

  • Thank you for this post. Another question: I manage a page and have been trying to promote an event by posting details on other walls as my page. I make the post with or without a link to the event and it appears on the wall as you would expect. When I return to the wall as myself (not as the page) I cannot see the post I just made. Only when I use FB as the page can I see what I have posted. I’ve tried restarting my computer, etc. and nothing seems to help.  I was able to do this last month for another event without any problem. Any ideas?

  • Thank you for this post. Another question: I manage a page and have been trying to promote an event by posting details on other walls as my page. I make the post with or without a link to the event and it appears on the wall as you would expect. When I return to the wall as myself (not as the page) I cannot see the post I just made. Only when I use FB as the page can I see what I have posted. I’ve tried restarting my computer, etc. and nothing seems to help.  I was able to do this last month for another event without any problem. Any ideas?

  • Thank you for this post. Another question: I manage a page and have been trying to promote an event by posting details on other walls as my page. I make the post with or without a link to the event and it appears on the wall as you would expect. When I return to the wall as myself (not as the page) I cannot see the post I just made. Only when I use FB as the page can I see what I have posted. I’ve tried restarting my computer, etc. and nothing seems to help.  I was able to do this last month for another event without any problem. Any ideas?

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  • Elaine

    How do get the “Recommend this Place” box to appear on the right side?  I notice it for some pages and not others.

  • “6. How can I see all the Pages that have liked my Page?”Im not sure if this has been updated anywhere (didnt see it) The answer Mari gave is incorrect, you can see all of the pages that have liked your fanpage. Simply click on the “like this” link under the fan counter on your page. It will open a new window where your fans are listed. Top left will be a drop down menu. Click on it and select “Pages”. There you go. This is great for creating cross marketing opportunities! As well, it is reciprocal to like these pages back. Also, I want to state about “Questions” being useful…wow! Heck yes! These are gold! Firts of all, when someone answers a q, or follows it, all of their friends are then notified! As well, it creates conversation, because it elicits a response from the fan. It can be used to ask so many questions about what your fans want or need, to entertain, and have fun with and more. If you need help in real time (we are a social media marketing agency) as we engage on our facebook page all day… http://www.facebook.com/talkingfinger

  • For your own page? 

  • This is an issue right now that no one seems to know the answer to. I have searched everywhere. I know what you are saying, because even posting as mine or my clients pages, making a post as the page, I can always see it as the page. When I log into my personal account, I dont see the post I made. Yet I can still see about half of the pages that posted…some are there, some are missing. 

  • This is an issue right now that no one seems to know the answer to. I have searched everywhere. I know what you are saying, because even posting as mine or my clients pages, making a post as the page, I can always see it as the page. When I log into my personal account, I dont see the post I made. Yet I can still see about half of the pages that posted…some are there, some are missing. 

  • Elaine

    Yes, for my own page.  Thanks.

  • Sarah Beth Rosa

    What a valuable resource. Thanks once again, Mari!! 

  • Mike

    Question #2 above: you provided me the answer in 3 seconds, when I couldn’t find the answer ANYWHERE on Facebook Help. Thank you, thank you, thank you!

  • Thanks William. Good to know I’m not crazy! Additionally, I have received “likes” to posts I can’t see on the wall – I just receive notification that someone liked the post. So strange.

  • Sindrella

     I am co-owner of a FB page, I left the page and now have  been re-added and it now does not allow me to show as featured owner.  Any suggestions?

  • Adwello

    Wow, there’s just about everything here you could wish to know! It’s not hard to get 25 people to like your fan page but don’t to change your user name once you do get 25! Having an easy to remember direct link makes all the difference to your Facebook success!

  • Ken Davis

    I want the “like” button on my website to open my “like” page of Facebook without the viewer having to log in to FB just to see the page. I can see it works with many other “like” buttons on other sites I have visited, but no matter what I try it always asks for log-in to even see my fan page. I’ve tried all the usual searches so I hope you can help with this one. Thanks, Ken

  • Kim Larocque

    Great article Mari, thank you!  Did you ever end up posting the follow up article with another 21 ways to get more fans? 

  • Anonymous

    Hi Mari,

    Not sure if you’ve anwered this. A couple yrs ago I’d created a biz page for a web client. I accidentally associated this with my personal Facebook account. Big mistake. I tried every which way I could to separate these, but couldn’t find a way. Also tried to start fresh and create a new biz page for her — but it wouldn’t let me because of the duplicate name. So we (client and I) muddled through with this cludged together arrangement.

    Cut to now: Client has moved on. We’d like to separate this. Everything I find at Facebook seems to indicate it’s not possible. Is there **any** way to do this?

    Thanks for any help you can provide!

  • Jude

    I seek your kind assistance on the following matter that is
    very crucial for my Company Page made on Face book

     
    Problem:

     

    The above page has been made under my work  by an external SMO company.

     

    For this page creation a separate profile id was created.

     

    The last username that I had used for Login purpose was via gmail

     

    Now the problem I am facing is that in due course of time,
    people managing the page have added many unknown people as friends on the  profile and further to it somebody had changed the password
    somehow so while I was trying to resolve this issue by entering code sent by
    facebook ,the account got locked and now to reset password and reopen the
    account it is showing that I have to identify people added as friends in my  profile which I am not in position to do.
    Moreover no other verification method option is coming.

     

    Kindly suggest me some way of getting back access to my
    profile and hence access to  company page.

     
     

  • Oneness77

    Hello I created a group on facebook and I would like to know how do I hide all members from members also just today someone added someone else without my permission.
     Thank you for your help!

  • Facebook

    How do you get a link for your facebook business page to put on your website? I have one, but you have to log on to facebook to go to the page. How can you go directly to the page without having to log on?

  • Nick

    I have quite a strange problem…. when using facebook as a page, my page’s wall doesn’t seem to have 90 % of my posts on it…. yet when viewing my page from a personal profile all of the wall posts on the page are there. Do you have any idea what may be causing this?

  • J Smith

    I have a business page and can only see the last (approximately) 500 people that have liked my page.  I have over 1300 fans.  What can I do to see the rest? 

  • Chazx

    iremoved my admin from my own page, how do iget my page back ??

  • JAM

    Facebook has blocked my account and to reopen it again they said they
    will send me my confirmation codes but sadly they sent it to my old phone to which Iam no
    longer using it. What shall I do? Can i request to have the the codes forwarded to my new mobile number or to my email address??

    Appreciate your response. Thank you!

  • Cee

    Very good post thanks a lot! A quick question – is it possible for my personal status to be updated everytime my fan page status is updated? Do you know if there is there an app for this?? Thanks!

  • Davisj2077

    I’m having the same problem.  Did you find a solution?

  • fabio

    hi,i recently published a business page on fb,whenever i post something on my wall the same post is not visible into my fans pages or their newsletter is there a solution for that?
    thanks
    fabio

  • George_g2006

    I have also the same problem, is there any solution??

  • Satyajitp08

    How come some Facebook pages with almost no content have such incredibly high ‘Like’ count? Can someone explain please? Here is an example – 
    http://www.facebook.com/pages/Inside-Jokes/52356537025

  • Cannabis Country

    I can’t do none of this. I tried to do number two Change how I post and there is no nav bar. Also when I go to edit page, and settings there is no posting preference box. I am also no way a “nube” when it comes to this type of stuff. Just look at my blog: Cannabis-Country.blogspot.com

    I really need help though. I can’t even ad a picture to my admin. It still shows me as a silhouette. Yes I have a profile picture but when I post on another persons wall it shows my blank admin picture and doesn’t even say Cannabis Country. It says nothing at all. I want people to know who is posting it. Because if I post on a page that is relevant to my blog and Facebook page people won’t know that because it says nothing. This is really frustrating and I have had my page for a week or so now and still have not fixed this problem. Is it because my Facebook page is for a brand?

    If someone would be willing to help me out with this you can find my contact info on my blog. It would be MUCH appreciated. Facebook has been a headache for me when it shouldn’t be. It is very user unfriendly in my eyes. You can even get a response from them when you contact them either. Pain in the butt.

  • JP

    Question, I run 2 twitter accounts a personal and a business one, i use selective tweets on my personal account to facebook and want to use selective tweets from my business twitter to my fan page. Can this be done

  • Has anyone found an answer on the tag issue? I have several FB fan pages. Mentions show up on some and not on others. I see no differences in settings (nor options to prevent mentions). I’m confused!

  • Otoabasi Umonting

    It depends on the plugin you installed. If it’s only the “like button” you installed, then it’s the one that will show at the top of your blog posts, with like counts. When people click on that, they are only sharing your post to their facebook wall from your blog; it’s not going to reflect on your page. If you have the “Like Box” plugin installed, where you have your fan faces showing (Depending on the options you chose), and people are clicking ‘like’ from there, then it should reflect on your page. If not, then there’s probably a fault within the plugin or your blog theme. I hope this helps.

  • NRC

    I have a like box/status stream on my website and my personal status’ are being posted instead of my fan page status. What am I doing wrong here? I’m using the fb developers like box code. https://developers.facebook.com/docs/reference/plugins/like-box/

  • kb

    Is there an option to have a “read only” page? Would like to be able to publish information. However do not want to allow fans to post comments. We are a school and would like to keep the site in a positive light. 

  • Carrie Brickhouse

    Hi. I am trying to do a facebook page.  I am not computer savvy at all but need the site for my business.  When I went under edit and Features I meant to press feature links but accidently masked page owners.
    Is there anyway I can change this?  Also, how to i get the websites I like to show up on the left side of the page-I know I am in the right area but still not sure what to do.

    If you still have any time or thoughts,  how in the heck (step by step) how do I do publish this.  I think I have to have 25 likes first but how can someone like you if they can’t find you.      

    Please help or I am going to have to give up.  I hate to give up but I can’t stay sleepless but so many nights.                         

  • Dawn Sport

    I have been searching for answers to a few questions everywhere and can’t seem find them. I’m hoping this site will help.  I have a business page and I’m wondering how I can get it to show up in google search.  Also, many people that search for my business page in Facebook, it doesn’t show up in the results box.  I’ve looked over my settings countless times and can’t seem to find any settings other than the publish one, which is set to allow publishing.  Its very frustrating when people can only find my page and like it when they’re provided with a link.  Thanks in advance to any solutions to these questions.

  • Richbest

    How do you remove like links from your page if you can no longer access the page to unlike it?
    richbest@gmail.com

  • Dr. Travis-Griffin

    I’m having the exact same problem. I hope you get a response, as no one has been able to resolve this issue for me.

  • Madicenrox

    when i post as my fan page does it show up in my personal account?

  • kimg

    how do you message all fans at once? I know its under the marketing section but I can not find that anywhere on my page or profile.

  • guest

    i just built a page for a business and then tried to look it up from my personal account and it does not show up in the search why?

  • guest

    i just built a page for a business and then tried to look it up from my personal account and it does not show up in the search why?

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  • guest

    I am so dyslexic with this facebook. I don’t know if you answered my question or not, because I don’t know the terminology. HEre goes. Even though I have them down as a friend, more like an acquaintance, can I block all my interaction with my other friends, so it doesn’t appear on the acquaintance facebook? The only way they would know how things are going is to click onto my Facebook, is to zoom over to there own friends selection, zoom down till they find my name, and then click my name. Another question. Someone commented that when they look for there name on other friends list, when they come to there name, it is blank where it says “As Friend”, where all the other names before and after have that. I went and checked it out, and it did the same on my name. Hope you can help me out on this.

  •  before this we make a fans group on facebook and then we see the email address at the top of group.
    and by using that email we can send our updates to the joined members, :))

    Facebook Application | Facebook Applications

  • Cphillips

    Thank you!  These are simple and valuable!

  • Kristi Ambrose

    This was a really really great post.  You answered a lot of my questions and concerns.  But, I do have another question for you.  Someone suggested that I have my facebook fans do certain things like share a post for example and when they shared it I would supposedly be notified.  This never happens for me.  In fact, I very very rarely get any notifications even though I have them turned ON.  Is this a correct assumption that it works like this?  If so, what am I doing wrong?

  • Very helpful post Mari. Thank you. A quick question (and my apologies if you have answered this in some other blog post.. i searched but could not find).
    As a brand with sub-brands (think Coke and Diet Coke and Cherry Coke) we want to create FB pages for each of the entities. Should we:
    1. create individual pages under one FB account
    2. create individual pages under multiple/independent FB accounts
    Is there a compelling reason for prefering one option over the other?
    Your guidance will be super-appreciated.

  • Being a social media strategist, these questions are frequently asked by some of my followers too. It won’t be a hassle for me to write down everything in detail, I’ll simply send them this link. Thanks heaps Mari.

  • Risa

    My Business page has no recommendations window…I am interested in having one and have researched but can’t find any info on it!?!? Please help :-)

  • Dillingerforce Productions

    Hello,

    Lots of good in depth tips.

    However I have noticed that since I migrated to band page that my personal page is not there anymofre … OK, I don’t mind, BUT when I go to say … soundcloud and use their share settings … who pops up? Me. Personal me that is NOT my band page with all my great graphics.

    What am I doing wrong? I try to “use facebook as” but still if I try share anything (yoiutube, soundcloud) my personal pops up and nobody (not even I) can see the content.

    Please help.

  • Acmeman

    If I send a message to someone that is NOT on my friends list and has a FB account that does NOT SHARE INFORMATION with others (who are not on their friends list), WILL THEY RECEIVE MY MESSAGE?

  • Pegandjim54

    my homepage n others just keeps bounceing all over the place wondered what is wrong with it it doesnt want to let me scroll down only just a short ways n bounces right back to top would like u to try n fix facebook thanks alot

  • Maishe Asmv

    You will need to experiment to find your own sweetspot. For my page, I have find the ideal frequency is about 2-3 times per day, no more. Different audiences respond to different content and frequencies. The key is relevancy and consistency, coupled with engagement. http://facebookemoticoncode.blogspot.in/p/emoticon-code-of-facebook-2012-new.html

  • Dasplin

    I have been searching on line (not on Facebook) for flat screen TVs.  Now FB shows on my FB page that a certain tv is on my wish list.  How does FB know of my non FB search?  And why is my shopping now reported to the “FB world” without my permission?

  • Paul

    My boss thinks that users that like our Page on Facebook can see all the posts made by Pages our business Page has liked. I have tried to explain to him that they will only see posts if the Page Admin of Pages we like posts something directly on our page. I can’t find anything in Facebook help to back this up and he doesn’t believe me. Does anyone know where I can find information to back this up?

  • Peggy

    FB has created, intentionally or not, a new problem for members who CHOOSE to keep their APPS platform turned OFF.  We can no longer write/post on 99% of our “liked” pages – the Write Box is simply not there.  A few of us have figured out we CAN write/post (i.e. the write box is available) if we turn our APPS ON.  No matter where we have written/complained to FB, they’ve been non-responsive.  This IS a problem for FB Page Admins, since some portion of their fanbase has been taken out of the “interactive experience.”  We can still comment on another posting, either by a fan (who obviously has apps on) or the page.  I thought you might like to know about this.  

  • pennylane

     Peggy, you have probably answered my question with my FB problems! I used to be able to post or comment on my LIKED pages, but now…there is no write box. I can’t post to anyone! I have been ripping my hair out trying to find out what happened. I cannot make the initial post as there is no write or photo box. I can contribute once someone has made the initial post. I have been able to address this issue on one of my LIKED pages. Other people apparently have the write option but I don’t. I felt so stupid when I asked them where I could post a photo. They came back with “on the wall”. I said Yes, I know on the wall but there is no comment box. They were stumped, and had no solution. I do not use apps and I do have them turned off. What is the solution to this crazy and frustrating problem.

  • pennylane

    @ Peggy…. I went to my privacy settings, turned my apps ON, and now I can write and post on my “liked” pages. You have solved my problem. I still will continue to keep apps OFF. If I want to make a comment, I will turn on apps, make the comment and turn it off. Big pain to have to do this but it is what it is. Thank you.

  • Elsamantilla

    Good evening,
    I have not been able to see my fb page, it is blank, except for script and a tiny profile photo….I can not get in my page, see anything or contact anyone……I have begged fb to help, but nothing has worked so far…..if there is anything at all that could be done, please let me know what to do……I will be forever grateful!

  • Btoldham

    I put in to delete my account.  I recieved information it would be permanetly deleted on July 19th.  Why can I not check my facebook messages until then?  It will not accept my password unless I choose to delete my request to delete the account on July 19th.
     

  • I keep getting the statement,”deleting everything youve typed cause you saw the other person was typing” could you tell me what this means and how this effects my incoming messages,and how do I remove this?      thank you

  • am I waiting for an answer or what am I doing to get an answer?

  • Wael Amayri

    Hi;I just wanna ask you a little question.I’ve done a page on facebook to my school but if some one wants to edit his work and education he won’t find the page I’ve done when he’ll write the school name between the pages that they’ll be shown to him although my page has the highest number of fans than the others.

  • Hi Mari, lots of interesting facts and anwers here, thank you.  Do you have any tips on how Fan Pages with lots of fans (10,00 +) would be able to like my Fan Page

  • penny

    yes what do u suppose to do if facebook has a glitch and ur stuck in the gloom where the tree that has a face on it?
     

  • pawan jain

    i have been told that i am using my facebook a/c not as it should be used….i could be blocked…i am unable to understand

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  • Why is facebook blocking me from making comments on other page apps?

  • Tom

    How long does a “promote” last?

  • Kenneth John Thorpe

    How do I block posts on Facebook from one individual. I don’t want to block him just his relentless posts. Sometimes 12 in a row flooding my page with crap. He is a lonely guy with no friends, so I don’t want to block him just his relentless posts. Facebook suggested I block all posts or something that’s far from what I want. If I did that there is no point to Facebook in the first place is there really?

  • Marielle

    Hi Mari! Very helpful website!

    I CANNOT figure out/find an answer for how to log into facebook using the username from my page.
    Help? It’s just a Not for profit page I created with my work email account, not associated to a ‘person’

    (tried connecting this with my fb account but disqus had an error “99a66538997d4f6d87f930573973df0e$6e6f7091e7aae5cb14f15702c7eb0648″

  • MrsJonesJr

    @ tags only work for certain types of Facebook Pages. See this link: http://www.facebook.com/help/200654699979882/#Who-can-tag-Pages-in-photos?-Which-Pages-can-be-tagged?

  • Suzi Berg

    I had a big problem with FB recently and I would like to know how to resolve. I was trying to figure out how to place an ad. Instead of placing the ad I wanted, it wound up giving me “Likes”. I tried and tried to delete this ad and stop them from charging me, but Delete was greyed out and all I got was a HUGE runaround or non-response from their “customer support.” Eventually, my credit card expired, so at least they couldn’t charge me anymore! I had spent 2 days and then emails over 2 more months to try to resolve but got no where.

    Then, this is the really really bad part! It was my brother’s birthday. I sent him a Starbucks card! And … FACEBOOK STOLE MY CREDIT CARD INFORMATION FROM THAT TRANSACTION and USED IT for more of these ad charges that the system would not allow me to cancel!!!

    There was a glitch in their system that did not let me delete the ad, the customer service was non-existent for this and then the just TOOK my cc info from the GIFT and applied it to more ad charges! I immediately cancelled the card and disputed the charges and tried again for the last 2 weeks to reach someone about this only to get canned answers to how they charge for ads and where I can find their “policies!!” from some robot named Declan!

    NO ON addressed the fact that they stole cc info that was meant for the purpose of buying a gift and used it towards disputed charges on ads. They should not es allowed to do this! Anyone have any suggestions on how to resolve?

  • susankay1

    I would like to post a comment on an item in someone else’s FB page. I want his friends to see it, but I don’t want MY friends to see it. How can I do this?

  • Maria

    I’m looking for a service that would allow me to setup alerts for certain keywords to help filter out high priority comments. For example, I’d like to setup alerts for certain terms such as “question,” “customer service” or frustrated, ” “shipping,” and would like to receive notifications when related comments are posted. Do you know of a service like this?

  • Coach Donna Laree

    Thank you, Mari – This was fabulous information as usual :)

  • confucuis

    I’m new to face book and have a few friends. If I post a comment or comment on a friend’s post, who all sees my post?

  • Paul Miller

    What does highlighting a post actually do?
    Highlighting a post used to make a post bigger but it doesn’t do that now. Now it puts a little blue flag in the corner with a star on it. Is that it? What is its purpose? What is the difference between a highlighted post and an un-highlighted post?

  • tvw

    pleae can someone answer..if I custom my positing so certain friend not see….will he see anyways bc we have common friend?

  • hjs3

    Anyone know how to fix a blank homepage on F/B that appeared outta the clear blue? Log in, ok,takes me to the page and it’s all white. Help pages useless. Anyone know? Thanks in advance if you do…

  • Music Promoter

    For promoters who are friends with mainly music contacts who want to invite their contacts to people’s fan pages, how many fan pages can they invite people to? I wanted to invite people to 3 different fan pages, but they’re only responding to the first fan page. They haven’t even received their invitations for the 2nd and 3rd yet.

    Why is this?

    Will I have to send them out again later on? Or Will people get them eventually?

    If I send them out again will people get them twice? (I don’t want to annoy them with the same thing).

    The people in my contacts group want to network and want invites sent out, so it’s frustrating to have limits, when I’m not annoying people who just use facebook in the normal way.

  • Don

    My facebook page is all text and is relegated to the left side of my screen what must I do to fix this problem?

  • mary Lynn

    My facebook page is all in Thai language. How do I change that?

  • fateme

    i have been told that i am using my facebook a/c not as it should be used….i could be blocked…i am unable to understand

    minnet bozdemir

    minnet bozdemir

    minnet bozdemir

    minnet bozdemir
    ????? ????

    ???????? ????? ?????

    ??? ????????

    ??? ???

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  • Sue

    How can I switch a photo to my profile pic and keep all the likes and comments on it

  • phyllis

    I am finding that often when I try to post acomment on a post iit will swtch all the j
    letters around. EG when I hit enter , hello how are you doing.? will enter something like :ginod? woh leloh rea oyu.
    What is causing this and how do I remedy it?

    .

  • andy
  • Artie Sodena

    If I friend someone and they accept then change their mind. And the next time I looked their entire facebook profile,photos, friends disappeared. And an error log in came up. And that buffering symbol came up and kept on forever. What does that mean ?

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  • Law Reh

    What will happen to my Facebook if I don’t pay my monthly payments for my phone? Can I still use my Facebook?… Please Help!

  • Law Reh

    To change the language you see on Facebook:

    Tap the setting bar
    Scroll down and tap Account Settings > General > Language
    Select your primary language

  • Law Reh

    Sorry, hjs3 I don’t know what you are talking about but, I think this website could help u out-https://m.facebook.com/help/182071178590498/

  • Law Reh

    Ummm did you switch the language setting?

    This might help-https://m.facebook.com/help/182071178590498/

  • Yvonne Farineau Hynes

    When I log into facebook, only two posts show. sometimes it says more at the end sometimes not. But in any event, when I hit more nothing happens. Why? and what can be done.

  • Donald Harrison

    If someone does a search on Facebook it logs that search in the history. I found that by clicking on someone that is already listed in the search history, that person will now be listed as the most resent search. Is there any other way that a person can show up in your search history without one, being typed into the search box or two being chosen out of the past search history list?

  • subi sonu

    Hey all
    I have doubt on something that happens in facebook
    we get a notification stating “Do you know “someone’s name”?”
    How does this work actually is that a random one or is that someone is invoking anything in our profile page for us to get this notification.please anyone reply

  • Richard Wadzinski Jr

    top 15 what? how about where is the real help,when i log in i get a white screen.

    and then it says sorry were working the problem, why can i not access my acount?

  • Richard Wadzinski Jr

    i have the same problem, what is wrong??????

  • ali

    how i know a fb friend recently blocked name list

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