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How important would you say good customer service is
to you?
For example, do you travel that bit further to use
your preferred hairdresser, car mechanic, or
massage therapaist... even though their rates
may be a little higher than others?
If you do, I can certainly empathize. I'm always on
the lookout for high standard service providers
for practically everything I buy.
There is a fabulous saying by Zen Buddhist
Master, Cheri Huber
(often attributed to T.
Harv Eker):
"How
you do anything is how you do everything!"
This means that people give you clues about who
they are and what you can expect from
them.
Exceptional customer service is one
of the primary deciding factors for
me when selecting a company to do business with.
I'd
like to share with you a recent personal experience
around customer service that illustrates my point:
The other day, my computer hard
drive was making weird noises. Warnings were
coming up saying the drive would soon fail. Ugh!
Have you ever had that same sinking feeling
as the entire contents of your hard
drive flashes before your eyes?
Well, because I make a good portion of my money from
my trusty computer  ,
I wanted to hire a local on-site tech support
company as soon as possible.
So, I immediately did a google search and found a useful
directory of such companies.
I promptly called one of the listings that looked like
a good candidate for me.
Well, I was in for a surprise! The garbled voice on
the other end said an abrupt "Uh, HELLO!?"
It was clear I was talking to someone on the road on
a cell phone. Fair enough - of course he likely does
tons of work in the field.
I said to the fellow, "Is this xyz computer
company?" And he responded with "Uh,
oh, YEAH!..."
Then nothing.
Now I could tell by his voice (and attitude) that I
was talking to a fairly young guy.
I couldn't help myself -- I said in as friendly a voice
as I could possibly muster,
"I'm a potential client with cash 
and I'd like to give it to you!"
Then I proceeded to outline my predicament in around
60-seconds.
I guess he didn't quite get it. He told me he'd take
my name and number and someone would call me later that
day, hopefully by 3pm (it was around 10am).
But no one called me back that day. It was a good 30
hours later that someone did call from his company.
Of course, I didn't go with that company. Have you
ever had a similar experience?
Like I mentioned above, "How you do anything
is how you do everything!"
So, I could tell immediately that the young-kid-computer-maintenance-company
was not for me. And that's okay. You can't please all
the people all the time, right? :)
Fortunately, right after I called that company,
I
landed upon an absolutely STELLAR local company.
Yay for Scott Smeltzer of On-Site
Tech Support. (If you're in the San Diego area,
be sure to contact him!)
Scott answered in a polite voice giving
his company name. When I described
my problem, he proceeded to take time then and
there to walk me through a couple of temporary
stop-gaps to prevent the problem from getting worse.
And he described what was most likely happening to
my hard drive, which helped me to understand
the situation better.
I set up an appointment immediately.
Scott came out and ended up spending the next several
hours trouble-shooting and working his magic on my machine.
He even jumped in his car to go out and buy me a new
video card (suddenly my monitor was not speaking to
the motherboard). Hm.
In the end Scott had to take my PC away overnight.
But he came back early the next morning with my happy
humming computer. 
And, after all that, he only charged me for two hours
of his time. Wow, I was SO impressed!
 So
here's the key lesson I want to share with you:
Always
shop around until you find the level of customer service
that absolutely resonates with you.
And when you do, be sure to refer
your friends!
On that note, I assure you of my commitment
to your success with my entire
product range and services.
I invite you to also browse through my Frequently
Asked Questions for more information about my coaching
and mentoring services.
Plus, as part of my own first-class customer service,
I have a strict Privacy Policy.
Read more about what I do
to maintain your Privacy here.
And, for the best ways to contact my company,
click here.
At your service.
Enthusiastically,
Mari Smith
PS - If you have any tales of your
own to share about various levels of customer
service that you've received in the past, feel
free to share
them with me!
PPS - Feel free to also let
me know your own standards of customer
service that you would expect were you to hire
a success coach to help you achieve your dreams!
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