My favorite events on my calendar are giving social media talks to all sizes of audiences, across many industries and a variety of formats. Whether it’s an opening keynote on social media success in general, an in-depth Facebook and/or Twitter breakout session or a full day training.

My 2010 calendar is filling up nicely, and this year I’m intent on pacing myself a tad more, and also allow a bit of extra time in each city to a) sightsee and b) connect with Twitter peeps at local Tweetups. Yay!

My public calendar can be found here, which is always current. Meantime, I thought I’d put together this post with a smidge more detail of what I have booked for 2010 so far and I’ll update it as more events are added. and add some video content too!! [If you'd like to hire me to speak at your event, hop over here.]

   

2010 Events – Let’s Tweet Up!

Here are my travels for 2010 so far; as more are confirmed I’ll add to this post and also to my public Google calendar. Most all of these are speaking engagements; a few I’m attending as a participant.

If you live in any of these cities – or will be at these events – please do tweet/DM me!!

January – Hollywood CA

• January 28 – February 1: The GRAMMYS! Hollywood, CA. (I’ll be in a mastermind all day Jan 30 and at the GRAMMYS Jan 31; I’m going up a couple days early and staying an extra day for a mix of pampering plus business meetings!) Special mention of my dear friend, Amy Michelson, designer of my Grammy gown. pics coming!

February – San Diego, Orange County, Los Angeles CA | Nashville TN

• February 4: Keynoting the California Restaurant Association (CRA) San Diego meeting, San Diego, CA
• February 6 & 7: Social Marketing Mastery IMMERSION – retreat at Casa de Mari, San Diego, CA
• February 10: Guest lecture on Facebook marketing for UCSD at Becky Carroll’s class.
• February 11: An Evening With Seth Godin – Dana Point, CA
• February 12 to 14: NSA, National Speakers Association Winter Conference – Nashville, TN [Valentine's tweetup Feb 13!]
• February 19 – 20: Program Director Grad School, Los Angeles, CA
• February 19 – 21: David Finkel’s 2010 Business Owners Success Conference – San Diego, CA

March – Seattle WA | San Diego, Los Angeles CA

• March 5: Girls’ Night Out – Total Networking Event, Seattle, WA (I’m giving the main keynote)
• March 3: LIVE Conference – Social/Mobile Media at its Best by Qittle, San Diego, CA (I’ll be here as an attendee)
• March 8: Free WEBINAR – How Social Media is Changing the Face of Local Business Marketing featuring Mari Smith and Erik Qualman, hosted by @EgbertOostburg
• March 9: Free WEBINAR – Maximizing Facebook: How To Effectively Use The #1 Social Network To Explode Your Business! (for ISMA members – free membership)
• March 11: Private CLASS – Guest lecture on social media marketing for Grossmont College at Steve Eisenberg’s class.
• March 13 & 14: LIVE event – Women, Power & Purpose – The Live Experience, San Diego, CA [Also on this weekend: South by Southwest #SXSWi, Austin, TX; Yanik Silver's Ungerground6 in Washington DC with @garyvee keynoting; Mastering Your Life with Esperanza in San Diego, CA]
• March 19 – 21: LIVE event – Ken McArthur’s IMPACT Event, San Diego, CA
• March 24 – 27: LIVE event – T. Harv Eker’s Guerilla Business School, Garden Grove (LA), CA
• March 26 – 28: LIVE event – Christian Mickelsen’s JV Networking Mixer, San Diego, CA

April – Loveland CO | Albuquerque NM | Ottawa Canada | San Diego CA

• April 8: Spring Northern Colorado Social Media Social, Loveland Chamber of Commerce & Visitor Center (details being firmed up)
• April 13: American Marketing Association New Mexico, Albuquerque, NM (details being firmed up)
• April 13 – 16: Private Conference, Albuquerque, NM
• April 16 – 17: Ultimate Success Event with Peggy McColl, Ottawa, Canada
• April 23 – 24: Social Marketing Mastery IMMERSION – retreat at Casa de Mari, San Diego, CA
• April 30 & May 1: Wisdom 2.0 Summit – Sillicon Valley, CA

May – San Diego, Los Angeles CA

• May 3: Mari’s Book Launch Celebration! Facebook Marketing: An Hour A Day published today!
• May 4 – 26: Social Media Success Summit 2010 (virtual event with TOP speakers!).
• May 20 – 23: Clients, Cash & Contribution with Christian Mickelsen. San Diego, CA
• May 22 – 23: The You Conference with GaryVee and Dave Lakhani. Los Angeles, CA

June – Los Angeles, CA

• June 21-23: SANG IV, Los Angeles, CA (invite-only mastermind).

July – Dallas TX

• July 15 – 18: eWomenNetwork 10th Annual Conference, Dallas, TX

Ali Brown, JJ Virgin, Mari Smith, Baeth Davis, Tamara Gold at Richard Branson & Eve Branson’s Rock the Kasbah fundraiser in Hollywood.

Review of Speaking in 2009

I was most fortunate to have an extremely full speaking schedule throughout last year. Among my 2009 highlights were speaking at all these incredible events and getting to share the stage with other amazing speakers, leaders and luminaries including:

SANG – Speakers & Authors Networking Group

Larry Benet’s SANGII and SANGIII in Las Vegas and Hollywood, with Tony Robbins, Paula Abdul, Brian Tracy, Jay Abraham and Jeffrey Hayzlett (CMO of Kodak);

Engage Today

Engage Today in Calgary, Canada with Sir Richard Branson (pic!) His Holiness The Dalai Lama, President F W deKlerk, Stephen R Covey and Wyland.

Underground Seminar

Yanik Silver’s Underground5 in Washington DC, with GoDaddy CEO & Founder Bob Parsons and former James Bond George Lazenby. (See you at Underground6 in March with Gary Vaynerchuk keynoting!)

eWomenNetwork

eWomenNetwork in Dallas TX, with Judge Glenda Hatchett, Lisa Nichols, Roxanne Emmerich, Loral Langemeier, Debbie Meyer and many more fine speakers and leaders. and 3500 attendees!

Blog World Expo 

Blog World Expo 2009 in Las Vegas, NV with Matt Goss, Scott Monty, Jeremiah Owyang, Brian Solis, Frank Eliason, Laura Fitton, Sarah Evans, Wendy Piersall and many, many more fine professionals! (Check out Blog World Expo’s home page with fab video widgets from my fave Yubby!)

MarketingProfs

Marketing Profs Digital Marketing Mixer in Chicago, IL with Dr. BJ Fogg, Ann Handley, Amber Nusland, Jay Baer, and many more top notch marketing pros!

Twitter Conference

140 | The Twitter Conference in Los Angeles with Twitter Co-Founder Biz Stone, Dr. Drew, Tyrese Gibson, LaVar Burton, Guy Kawasaki, Robert Scoble and many more fine folks!

PLUS.!

Other awesome highlights included: speaking for Fabienne Fredrickson, Arielle Ford and Mike Koenigs, Adam Urbanski, John Assaraf, Jack Canfield, James Malinchak, Dan Kennedy and Bill Glazer, Jim Bunch, Christian Mickelsen, and Craig Duswalt.

.and a few fave pics!

Mari with Sir Richard Branson, Frank Kern, Dan Kennedy, Scott Monty, Wyland and Robert Scoble.

Group pic: L-R: Ellie Drake, founder of BraveHeartWomen; Karina Smirnoff from Dancing With the Stars; me; actress Tava Smiley from TLC’s Cleansweep; talk show host Rolonda Watts.

Feel free to leave your comments/questions below about any of these events, my travels/whereabouts, and your own events. I look forward to connecting soon! And, to book me as a speaker at your next event, please check out this page.

I just attended and spoke at the Glazer-Kennedy Inner Circle Info-SUMMIT^SM 2009 in Atlanta, GA. It was a packed event with over 800 attendees and an incredible speaker lineup, including George Foreman, Frank Kern, Master Lloyd Irvin, Mike Koenigs, James Malinchak, Sonia Simone, Chris Cardell, Ron Seaver, and Michael Cage.

[Pic: Frank Kern, Mari Smith, Dan Kennedy]

Main highlight – Frank Kern!

For me, one of the highlights of the Info-SUMMIT^SM was meeting legendary marketer, Frank Kern, whom I’d heard so much about for some time.

I love Frank’s highly entertaining style, having read his blog and watched his videos for awhile. I also recently got a copy of Mass Control at the Engage Today event.

But nothing beats live and in person. Frank blends his super smart marketing brain with a complete no-bull, in-your-face hilarious style. (Of course the no-bull part is Frank’s mentor, Dan Kennedy’s, specialty!)

One of the exercises Frank Kern did during his presentation was about getting super clear on what you want to achieve in life and then creating a foolproof system to pay for it all!

Frank brought up on stage the lovely Maritza Parra and proceeded to take her through this process which consisted of three simple columns: (1) Thing you want, (2) How much it costs per month, and (3) Why you want it.

Once you’ve listed a dozen or more things you want (from houses, cars and horses to travel, personal trainer and nanny!), tally up the monthly cost, multiply by 12 then divide by 365 and you have a daily amount you need to earn. Take that daily amount and divide by the dollar amount of the main product/service you sell and that’s how many sales you need to make per day.

Frank makes it all sound so easy! In fact, I created this downloadable form that you can fill out and it will calculate the numbers for you (once you fill in your three columns!): Your Ideal Lifestyle – Clarity Calculator.

Lessons from my social media presentation

Now, on to my own presentation: I spoke about social media success, particularly using Facebook and Twitter to grow your business. I was on a panel first thing on Day 1 as a quick preview of my presentation that evening and all went well.

However, my actual presentation wasn’t my best. In fact – in total transparency – I feel I let much of the audience down by not providing them sufficient content and value, which is the opposite of what I’ve done in all my other talks.

What happened is I chose to work with several speaking/sales coaches at short notice. The impact this had was I deviated from my own natural presentation style so much so that it was uncomfortable for me… and the audience.

My speaking schedule has been super-intense for most of 2009; I had the Info-SUMMIT^SM engagement booked for about six months, so ought to have given myself more time and practice for such coaching.

As my dear friend and personal trainer, Ashley Mahaffey, said to me, I was like a marathon runner who went out to race with a brand new pair of running shoes and ended up with sore feet and blisters! [Ok, I know this pic is high heels - but imagine running a race in these?!!]

Thing is, much of the Info-SUMMIT^SM audience provided positive feedback to me and I had a reasonable uptake of the training program I offered, which I’m delighted about. But I just know I could’ve done a whole lot better in hindsight.

As we say in the seminar business, “Correct and continue.”

I did watch the Twitter stream like a hawk and was able to connect with a couple of attendees who expressed their experience of my talk – I was grateful for their constructive feedback.

This is also a great lesson for other seminar attendees on the importance of monitoring what Jermiah Owyang calls the back channel.

[I have since put up a page of free social media resources for Info-SUMMIT^SM attendees to view/download here.]

Going forward, here are my key takeaways from this experience:

1. Be more selective about such intense travel and events in 2010 onwards – better to speak at fewer events and do a stellar job than pack in three a week and stress myself out!
2. Allow plenty room in my schedule for proper planning, rehearsal, coaching and logistics – particularly prior to major events.
3. Stay with my natural style and my propensity to over-deliver on content and value – even though some schools of thought differ.
4. Strive to attend the full events I speak at, so as to better compliment the other speakers and provide a more cohesive experience for the audience.
5. Integrate coaching input over time… and practice on smaller audiences!

If you attended the Info-SUMMIT^SM, do leave me your feedback below. I’m always open to constructive criticism. Whether you attended the Info-SUMMIT^SM or not, I’d love to hear your own tales from the trenches about public speaking and selling from the stage in the comments below:

At the recent 140 Twitter Conference, I sparked a bit of controversy on the branding panel that I participated on: I brought up a point that reminds me of the line in the movie Glengarry Glen Ross “ABC, always be closing” and I framed it as “ABM = always be marketing” and “always be me.”

I was fascinated to see the polarized responses from the audience, Twitterverse and one of my fellow panelists. (I’m a big fan of expressing opinions, but it’s not my style to polarize! Oh well!)

To me, Always Be Marketing means that I am extremely mindful and strategic about everything I do online and in public. For example, turquoise and bling is my signature branding color/look/feel – so that’s what I present in public. (Eight percent of my wardrobe is a shade of blue!) And, my persona is upbeat, open, caring, genuine and always helpful, always willing to answer questions particularly about Facebook. This is all part of my brand.

In fact, the greatest compliment I receive is when people meet me in person and say I’m exactly like they thought I would be from how I am online.

With social media so prevalent we are all EXTREMELY visible. Your prospective clients, your peers and your competition can drill as deep as they wish searching, reading and gathering information online about you and posted by you without you ever knowing who’s searching. Depending on what they find, your prospects may choose to do business with you or not.

Being mindful and in “ABM” mode helps with reputation management. To me, ABM means you’re never careless about what you put out there. You see the longevity of everything that’s published. (For the best book on reputation management see, Radically Transparent by Andy Beal and Judy Strauss).

To some folks, the word “marketing” has negative connotations. It’s a word often misinterpreted as meaning “hocking your wares,” “pushing” and being like a used car salesman. That’s unfortunate. There’s a big difference between ABP: always be pushing and ABM: always be marketing!

I unfollow the “ABP” types on Twitter and unfriend or even block them on Facebook. I’m all about connecting and building relationships… and yes, there’s strategy to all that too. What may seem as idle chit-chat on Twitter is 100% visible to the whole world on Twitter. It’s important to always do your best, because you just never know who is watching you.

Perhaps some folks have negative feelings associated with the movie, Glengarry Glen Ross – it’s an intense movie and the question of ethics and integrity in sales is a theme running throughout the film. I certainly would never recommend doing “whatever it takes” to market. It has to be genuine, positive and contribute to your community. Like I say, the ABM also means “always be me” (or, for me, “always be Mari!”

In fact, here’s a couple of my fave nuggets from the #140tc:

What are your thoughts? What does ABM mean to you? Do you consider yourself to be in “marketing mode” at all times – or is it something you turn on and off? Do you apply a special formula to your tweeting style with x% personal and x% business? Is there a clear line between the two, or are you like me and completely blend your social media personal/professional style because you know ultimately people are buying YOU first?! I’d love to hear from you – add your thoughts in the comments below:

I’m often asked how I got started in social media and became so successful and well known. Well, first I like to think I’m humble and am just “one of the peeps” like everyone else, which is true. But I do recognize my business has really exploded in the past eighteen months, and so I thought I’d come up with a list of contributing factors that you might find of benefit too:

1. Get lucky!

My definition of luck is when preparation meets opportunity. Since ‘99, I had pursued a path of relationship marketing, internet marketing, and success coaching… all of which culminated in social media when I got invited to join an alpha team of a Facebook app in 2007. I joke about being an “overnight success ten years in the making” – perhaps you can relate?! But all these years were preparation for my passion and purpose to intersect. I’d been preparing for many years, then an opportunity presented itself and I took ACTION!

2. Self-knowledge.

I’m a raving fan of personality assessments. I’ve taken over fifteen assessments, including Myers Briggs, DISC, Reiss, Kolbe’s, iWAM, PIAV, the Enneagram… you may be familiar with some of these. I believe it’s not enough to just do one assessment. By understanding yourself – and ultimately others – at a deep level, you’re better able to design a lifestyle and career that motivates you and meets your needs.

3. FOCUS.

I love the acronym for the word “focus”: Follow One Course Until Successful. Every year I choose a one-word theme for my entire year. In 2008, my word was focus – I did not deviate from my path of predominantly Facebook education which lead to many, many doors opening.

4. Influence.

My one-word focus for 2009 is influence. I ask myself, “Who and what am I allowing to influence me?” In terms of social media, we all have equal opportunity to build up significant influence. Your “tribe” is made up of people who know, like and trust you. They may hang on your every word. That’s a responsible position to be in!

5. Be yourself

“Be yourself because everybody else is already taken.” I love this quote almost as much as I love this Dr. Seuss quote: “Today you are You, that is truer than true. There is no one alive who is Youer than You.” This goes along with my notion that there is no competition. Nobody can offer the exact same product or service in the way that you offer it with your personal touch. This goes for big brands too. Be yourself is also all about authenticity and transparency in social media.

6. Know what you want.

One of my mentors, T. Harv Eker, used to say the #1 reason people don’t get what they want in life is they don’t know what they want. Hmm. So, of course, the secret is to get super clear on exactly what it is you want. This goes for personal, life and business goals whether you’re a solopreneur or CEO of a big company. In social media, what are your objectives – more visibility? Increase in traffic, subscribers, fans, followers, friends? Then what? How will you convert them to paying clients?

7. Have a plan

The main reason people fail in social media is lack of a strategy. There’s so much confusing and conflicting advice out there, it’s easy to get lost in the social media jungle. By having a clear objective, developing a strategy to accomplish that objective, and measuring milestones along the way, you’re bound to have better results.

8. Stay on track.

This goes along with #3 above, FOCUS. It’s all too easy to get distracted and go down a million rabbit holes as I call them. Or to have “multiple-hat syndrome” where you have about six different businesses. Much as it’s fine to have multiple streams of income, I strongly recommend you stay on course with one primary business until that venture is at the level of success you want.

9. Add value.

R. Buckminster Fuller talked about the importance of adding value and that your financial wealth is a direct reflection of how much value you add to the world. Sometimes it’s easy to think you don’t want to give away the store. But I really think we cannot give it all away because every day new ideas, techniques and strategies come along… so give generously. And help promote and build others up.

10. Broadcast the postive.

I love to focus only on updates that are upbeat and positive. I’m a glass-half-full type of person anyway. What often gives Twitter a bad name is people think we just sit around and share about trivia… well, some people do! But I like to say nothing at all if I can’t think of something of value to say.  We have a position of responsibility to influence others in a positive way, to create positive ripples. At the end of the day, you want to be the voice that is remembered, not just heard. (Kudos to my friend, Nancy Marmolejo, where I first heard this awesome saying!)

11. Surround yourself with successful mentors.

In order to get to the next level in life and business, it’s important to seek the counsel of experienced mentors who are several levels above where you are now. The best investment you can make is in yourSELF. Not just business, professional and financial training. But in deep personal, spiritual and emotional growth too. Your outer world is a reflection of your inner world, so the more you grow yourself the more successful you’ll become.

12. Take imperfect action.

One of my mentors last year, Kevin Nations, has this great saying, “Winners take imperfect action while others are sitting around perfecting their plans.” Well, I’m a recovering perfectionist! I used to have to wait until every duck was in a row. Now, I make myself just GO for it. When I first announced my social media certification program earlier this year, I really wanted to wait awhile longer, but I went for it anyway because I’d already waited 18 months… and was simply astounded by the overwhelming response! (I’ll be announcing dates for the next program just as soon as possible!)

13. Correct and continue.

Did you know a rocketship is only on course 3% of the time? The remaining 97% it’s course-correcting. This is true for us. At every turn, we have an opportunity to put something out there, test it, make a correction, test again. But if you keep waiting for things to be perfect, you’ll never launch. So, for sure, due your due diligence, then take imperfect action, then correct and continue!! And, the faster your correct, the better… especially with social media being so prevalent because people notice your mistakes quicker!

14. Be willing to be a bit “out there.”

By this I mean, be a bit off the wall, a bit crazy. Don’t take yourself too seriously. Have fun. I love to goof around with my avatars on Twitter – I call it my avataritis and my favorite is my avatiara! Check out my avatar slideshow here and this great post What does your avatar say about you by Maureen Birdsall.

15. LIVE WITH PASSION!!

“Live with passion” is one of my favorite Tony Robbins sayings! Tony certainly embodies passion, as does my friend, Gary Vaynerchuk. If you ever get the chance to see Tony or Gary live on stage – GO! Both are hugely vibrant, larger-than-life, passionate peeps!!

I hope you found a few good nuggets in here for yourself. What are some of your secrets to success? Feel free to share below:

I created this five-part model – the ABC’s of Social Media – to simplify your social media efforts. Many folks come to social media and attempt to short-circuit the process by over-automating, over-broadcasting, over-delegating and miss out the vital component of connecting, engaging and building relationships.

Once you’ve confirmed your target market uses Facebook and Twitter, and you’re happy with your brand, messaging and systems for capturing leads, etc., here’s how the ABC system works:

Automate

First, set up systems to automate your broadcasts, feeds, updates, content. On Twitter, this could be using Twitterfeed to automatically post your blog feed as tweets. To pre-schedule tweets, use TweetLater and/or Hootsuite.

To update multiple social media sites, including Twitter, your Facebook personal profile, multiple Facebook Fan Pages, LinkedIn, FriendFeed and many more, Ping.fm works extremely well. To pre-schedule updates to multiple social sites, the best choice is HootSuite > Ping.fm.

Import your blog post on Facebook using the Notes app and/or the Networked Blogs app.

Aggregate all your social feeds into FriendFeed and add the FriendFeed app to your Facebook Profile.

There are many more ways to automate; these are a great start. However, I do recommend not over-automating. Pre-scheduling and auto-broadcasting are great to ensure you at least have some content going out daily. But you’ll also want to generate real-time content/broadcasts too.

Broadcast

Broadcasts are what I call regular tweets (as opposed to @ replies), Facebook status updates, posts on Facebook, blog posts and more. In fact, any way of pushing your message “out there.” This could be seen as more traditional “push marketing” though you’re not being pushy, per se. It’s important to broadcast your content and, in fact, broadcast others’ content in the form of retweets, favorites, social bookmarks and the Links app on Facebook.

Now the challenge with many businesses using social media is they stop at “B” – in other words, they just repeat the cycle of automate and broadcast, automate and broadcast. It’s hard to know who’s behind the Twitter account or Facebook page. It’s all about pushing content and there’s hardly any engagement. So the third step is vital to your success in social media:

Connect

On Twitter, this is the art of joining, initiating and responding to conversations via @ replies. Using popular third party clients like Tweetdeck, Twhirl or Seesmic Desktop, you can easily track and respond to @yourname mentions.

On Facebook, create Friend Lists with your key contacts, drag that friend list to the top of your News Feed and now that’s your default view [see screenshot to the right]. Then, even in just a few minutes a day on Facebook, you can easily connect by commenting appropriately.

Acknowledge your friends’ birthdays on both Facebook and Twitter. [On Facebook, all your friends' upcoming birthdays are listed on your Home Page on the right; you can also receive a weekly list of upcoming birthdays via regular email: click Settings > Account Settings > Notifications > under the first segment (Facebook) click Show More > make sure "Has a birthday coming up" is turned ON.]

Look for other occasions to celebrate and acknowledge. And, look for ways to introduce and promote others, compliment, add value.

Subscribe to a number of popular blogs and regularly post your comments. When writing your own blog posts, encourage your readers to comment by asking stimulating questions.

Delegate

If you’re serious about integrating social media into your marketing efforts, before long you simply cannot manage everything yourself. Depending on the size of your company, you may well have a member of staff who’s sole responsibility is to be the voice and face of the company, often called a “brandividual.”

Or, you may choose to hire a competent, trained VA (Virtual Assistant) or social networking assistant – at least to help set up and manage the basics. I usually recommend you do not delegate your voice, though most of us know some celebrities have “ghost tweeters!” [There are many sources to find good VAs, including on Twitter via the directory Twellow.com - that way you can find, follow and monitor their style before even contacting them.]

One major task you can delegate is to track and monitor your reputation by setting up Google alerts and tweet alerts (via TweetBeep and/or TweetLater which is a suite of helpful Twitter tools). Look for your evangelists who are always singing your praises so you can connect, empower and incentivize them more. And, also look for negative activity that needs to be responded to and ideally nipped in the bud. [The best book on reputation management is Radically Transparent by Andy Beal and Judy Strauss.]

Evaluate

As quickly as you set up your social media systems, something new comes along or the big sites introduce new features. Facebook are constantly adding a tweak here and there, sometimes minor but often major. It’s important you stay informed and regularly evaluate how your systems are working for you. Are you meeting your objectives? Are you getting a good ROI (return on investment) and ROT (return on time). Have you thoroughly researched where your target market hang out most and are you reaching them effectively? How can you think outside the box, get more creative and innovative to stay ahead of the curve?

Let me know your thoughts on my ABC’s of Social Media model – did I miss anything critical? Does it help you better understand how you can effectively use the giants like Facebook and Twitter? Please do retweet this post too, assuming you found it valuable!

I recently dealt with an unfortunate situation where one of my tweets was retweeted with the link replaced by the retweeter, thus implying I was endorsing his site (otherwise known as "retweet hijacking.") You may have read my post (which I have since taken down – read on to find out why.)

My first reaction was one of utter disbelief. How someone could so openly "hijack" a tweet and infer my endorsement without anyone noticing, I don’t know. Maybe it happens more often than I realized; this was my first experience – I’d never heard of it before.

I figured the best way to approach this situation was via DM (direct message), however – long story short – the matter seemed to get out of hand with a barrage of unpleasant DM’s and @ messages from the hijacker directed to me; I then chose to write a blog post about what happened.

I also chose to identify the tweet hijacker by name. This caused further controversy in the Twitterverse; over 60 comments were left on my post and though 90% of my community seemed to support the decision to out the hijacker, 10% didn’t. Fair enough.

My intent in highlighting this incident was to educate others as to some unethical practices going on in Twitter and to rally support in not allowing this kind of behavior.

Could I have achieved my objective without naming names? Yes. Would I have made different choices in retrospect? Possibly. The way I see it is this: Twitter is already an open system; we are all "out" whether we realize it or not.

It transpired that the person tweeting was a hired webmaster – to be the voice of a well-known, reputable company (I’ve since discovered).

A loyal customer got wind of the hijacking situation and alerted the company. The Assistant Vice President and President of the company contacted me directly. I ended up having a pleasant phone conversation with the President tonight. He was very apologetic, courteous and kind. I have a much better understanding for this company, their outreach and normal business practices.

As a gesture of goodwill, I assured the President I would edit my blog post to exclude his company’s name; however, I chose to take the entire post and all comments down instead. I’m grateful to all commenters who took the time to read my post and provide their valuable contribution.

What can we learn from this situation? Here’s what I believe:

1. One very important lesson from this scenario is how vital it is to properly assess who is the voice and face of your company.
2. Reputations need to be monitored rigorously by everyone from the solopreneur to Fortune 500 companies. (For the best book on managing – and repairing – reputations, see Radically Transparent by Andy Beal and Judy Strauss.)
3. When there is a situation to deal with, do so quickly, courteously and effectively.

What are your thoughts? How would you react to someone intentionally hijacking/misrepresenting your tweets… or any message, for that matter? Do you think business best practices transcend all mediums and, if so, how do we uphold those practices in new media?

I wanted to give you a glimpse behind the curtains of my business. First, I have to say I feel extremely blessed to be so supported in my community. I’m deeply grateful for all the amazing connections I’ve made over the past two years through Facebook and Twitter.

My business is absolutely exploding through the roof these days. I have a competent team of assistants and project managers. I’m in two powerful masterminds. I have mentors, advisors and role models. Plus, I recently hired a systems expert to help streamline all my processes this year.

And, some time ago, I had the idea to start an international association for social media specialists and to offer certification training programs for both coaches / consultants / marketers and for virtual assistants. I kept waiting for my ducks to be in a row, for everything to be perfect. But that day never comes. As a recovering perfectionist, I figured it was time to take imperfect action.

So, I recently quietly opened up MentorWithMari.com – my new protege program to certify social marketing specialists. The response has been astounding. Truly astounding.

I’m also about to embark on an intense two month speaking tour in the US and UK. I am so honored to speak on the stages of such accomplished leaders as Fabienne Fredrickson, Adam Urbanski, James Malinchak, Bernadette Doyle (in Belfast, Ireland!), Terry Wygal, Mike Lathigee, and more in the fall – Arielle Ford, Bill Glazer, Dan Kennedy and more. [See my public calendar of events here.]

(I should also mention part of my two months on the road includes a wonderful five-day cruise to Mexico with my Mastermind partners!)

[Update from Mari: due to my calendar of events and speaking schedule being uber squeezed, I made the bittersweet decision not to go on the mastermind cruise. I need this one week to laser focus on all the moving parts of my business, my team, and my new systems. I may take my whole team on a cruise in the fall, then!!]

Meantime, for many months, I had this week blocked off for a special retreat for myself, my team and my systems specialist to laser focus on tightening up all my company processes.

So, in order to truly focus, I’m also going to "go dark" on Twitter and Facebook. This will be a first for me in about two years.

[Update from Mari: Ha! Now I see where the misunderstanding came from - many people have been saying to me, "Mari, I thought you were retiring for two years?!" Um, what I mean was I've never once unplugged from Twitter or Facebook in the past two years!! And it was only ONE week that I was unplugging. I lasted a whole 72 hours, you know!]

I have to say, I have a sense of discomfort about unplugging! It’ll be an interesting experiment. But a very worthy and important one.

See, it really troubles me when an important email goes unanswered or direct messages are missed because I simply don’t have enough hours in the day to personally respond to all (even though one of my assistants spends four hours a day reading, managing and replying to much of my email for me).

It bothers me when I’m unable to reply to all @ messages that so many of my wonderful followers on Twitter send to me, or when I’m unable to reply to each friend who emails me on Facebook or writes on my wall… because there are just not enough hours in the day.

Such is the nature of social media. Suddenly, we open ourselves up to a multitude of touch points. There is a new expectation of availability. I love to engage and connect and I know you do too. Yet, where do you draw the line between being available and making sure you have enough focus time and personal time?

In any case, just know that if you’ve ever tried to contact me for any reason through any medium – whether Twitter, Facebook, regular email, Skype or phone – and I have not gotten back to you in a timely manner, it’s not personal. There’s a good chance I’ve read your message but it’s been very late at night or I’m rushing to a commitment so haven’t been able to reply.

Over the coming weeks and months, my systems will be so much more robust that I’ll be able to provide even better service to both my clients and community at large.

I’m happy to share with you what new systems I put in place over the coming weeks as a result of my retreat.

How about you? What do you find most overwhelming about managing a growing business? Are your follow-up systems solid? Where do you most need support? Though social media may have increased your business, have you still been able to maintain plenty time for your personal life? I’d love to know! Please share below:

Online social networking giants like Facebook, Twitter, MySpace, LinkedIn and YouTube allow us to expand our community exponentially… without ever leaving the comfort of our home offices.

However, to heighten and accelerate your success, attending live events is equally important. You get to see and be seen. You’ll have meaningful conversations in person. You take photographs and upload them to Facebook, Flickr, Twitpic. Of course, you get to learn valuable tools, strategies and secrets to success.

And, you get to meet some of the most amazing people you may never have been able to connect with otherwise… in person. [Pic R: Les Brown & Mari Smith. I had the honor of sharing the stage with Les Brown at SANG] [Pic below: Stacey Hylen, Dorcy Russell, Yanik Silver, Mari Smith - all dressed up for Yanik's Underground5 Bond night!]

By first connecting with new people via online social networks, it’s easy to create what I call "virtual rapport." Oftentimes, you may feel like you have an incredibly close relationship with a social networking friend… all that remains is to meet them in person and it’s like you’ve known each other for years!

Or, conversely, what’s happened to me a few times too is I have a certain picture in my mind’s eye of how I think someone is like in real life. Then I meet them face to face and there’s this instant chemistry. I suddenly morph the image of who I thought the person was into who they really are, and I’m pleasantly and warmly surprised.

This anchors my point that you simply cannot afford not to attend live events. All the online social networking in the world (even including video conferencing) will never replace face-to-face networking. Everyone has an energy field and you cannot get a true sense of that without physically being in their presence.

I absolutely love to attend, support and speak at live events; personal and professional growth seminars have been a passion of mine for decades. See my calendar of upcoming public events here.

Just in the past couple months, I’ve attended and/or spoken at these amazing events:

• Affiliate Summit West 2009
• David Neagle’s Million Dollar Achievement Award Ceremony
• Your Best Year Yet
• Christian Mickelsen’s Coaching Business Empire
• Conscious Entrepreneur Experience
• Yanik Silver’s Underground Online Seminar 5
• SANG: Speakers and Authors Networking Group [link goes to my blog post with Twitter ID's of attendees!]
• Alex Mandossian’s TeleSeminar Secrets Reunion [page to follow with Twitter ID's of attendees]

I can honestly say attending a variety of events and speaking at events about Facebook/Twitter/social media this past year or so has lead to more and more consulting, training and speaking contracts! Love that.

What events will you be attending this year? What has been your most enjoyable event to date? Do you attend Tweetups in your area? If not, would you consider organizing/hosting one?! Do you think online social networking can ever replace live events? I’d love to hear your thoughts below!

Last week on Twitter, Viveka von Rosen [@linkedinexpert], Peggy Dolane [@freerangemom] and I [@marismith] hosted the first "#lion" Twitter discussion: a tweet-in that asked the question: How open a networker are you on LinkedIn, Facebook and Twitter?.

[#lion = LinkedIn Open Networker - a person who grows their network as broadly as possible.]

This week we’re continuing the #lion conversation with this question:

Do you limit what you share about yourself on Twitter, Facebook and LinkedIn?

To get the conversation started, here’s some food for thought:

• Lisa Nova poked fun at the over-tweeters among us in her YouTube satire Twitter Whore (viewed by over 730,000 to date.) None of us want to be that person, do we?
• Smart businesses know that a real person tweeting will win you more loyal followers. Just ask Scott Monty at Ford, @Zappos’ CEO, Tony Hsieh, or @TypeAMom, Kelby Carr who wrote a great post about this issue last summer.
• On a more serious note, Canadian child protection authorities were contacted by Twitter recently when a mother made comments about how she might get her children to go to sleep.

There are many aspects of my life I choose not to Tweet about. Everything I do online and offline is with deliberate and strategic intent. "Mindful" you might call it. My underlying questions when sharing are "Would I be comfortable with this information being on the front page of the New York Times? (or found in a Google Search!)" and/or "Would I be proud for my grandchildren to read this information in 20-30 years’ time?"

Here’s the thing, I don’t believe you need to live in a glass house. Sure, many business owners and independent professionals have personal lives very much merged with their personal lives; the lines are blurred between personal and professional. BUT, you must still have a private life as I wrote about here last year.

Does your tweeting have any limits? [Did you know every single tweet is an individual web page indexed by Google?!] Or do you share every minute detail of your life online? Or, perhaps you save more personal information for Facebook and Twitter and keep LinkedIn strictly business?

Join Viveka, Peggy and Mari LIVE on Twitter on Wednesday, January 21, 2009, 5pm PT / 8pm ET to explore more about the pros and cons of open vs. strategic networking.

HERE’S HOW: To read and participate in the live networking tweet-in, log in with your Twitter username at http://tweetchat.com and enter the room for #lion.

[Or, watch the tweets at this search string and chip in with your own #lion tweets from your favorite Twitter app.]

Related posts:

• Facebook: Personal, Professional… and Private!
• Be Careful What You Post

[Blog jointly written by Peggy Dolane and Mari Smith.]

Peggy Dolane, @freerangemom:

Peggy Dolane,  principal at Provient Marketing, designs  affordable marketing programs and writes engaging copy that turns your audience into customers.

Viveka von Rosen, @linkedinexpert:

Viveka Von Rosen is the CSMO (Chief Social Media Officer) of Integrated Alliances, and the Social Media and Marketing Director for The Executive Center.  A victim of expensive and ineffective traditional marketing, Viveka was able to double TEC’s business through social and F2F (face to face) networking.  It is now her passion in life to help others build their businesses through social media strategies. 

Mari Smith, @marismith:  

Mari Smith is a Relationship Marketing Specialist and Social Media Business Coach.  Dubbed the Pied Piper of Facebook by Fast Company, Mari helps entrepreneurs grow their business profits using an integrated social marketing strategy with particular focus on Facebook and Twitter.

If you’re reading this post after the #lion Twitter discussion [quite possible as I'm posting it at DFW airport just as the discussion is starting, lol!] – you can still view the tweetstream here or here.

Do you accept all friend requests on Facebook? And all contact requests on LinkedIn? Do you follow anyone on Twitter?

Or, are you more strategic in who you befriend?

Those people who tend to accept everyone into their network are typically referred to as "wide-open networkers." Those who are more particular about who they let into their circle of friends may be called "strategic networkers." (Then, there are those who use LinkedIn for professional purposes and Facebook for close personal friends and family, for example.)

Whether you’re a wide-open networker, like Viveka, or a strategic networker, like Peggy, or a bit of both like me, you’ve probably had to spend a little time deciding who to befriend and who to ignore on your various social networks.

[Blog jointly written by Viveka Von Rosen, Mari Smith and Peggy Dolane.]

Viveka Von Rosen, @linkedinexpert:

Viveka Von Rosen is the CSMO (Chief Social Media Officer) of Integrated Alliances, and the Social Media and Marketing Director for The Executive Center.  A victim of expensive and ineffective traditional marketing, Viveka was able to double TEC’s business through social and F2F (face to face) networking.  It is now her passion in life to help others build their businesses through social media strategies. 

I am what you might call a promiscuous networker.  In fact, I never say no to anyone (on LinkedIn that is!)  Folks like me are known in LinkedIn as LIONS (LinkedIn Open Networkers).  And to be completely transparent, LinkedIn doesn’t like us much.

Since I am in the field of social media strategy and marketing, I feel I need a giant network as a service to my clients.  In numbers this means I have 4200+ direct connections and 17+ million in my LinkedIn Network (and growing).  Both my Twitter and Facebook networks are significantly smaller only because I am a late-comer to both. 

In my experience, the larger the network the bigger the portal into the LinkedIn world, and the more likely I am to find the diamond amongst the gravel that my clients are looking for.  It’s true I might not be able to give the warmest introduction to someone I don’t know well, (unless I do) but I am at least able to give an introduction.  A large network is most useful for Job Seekers and people in Sales and Recruiting where it is a numbers game. 

“C” level folks will probably want to remain “LaMBs” (“Look at My Buds”) LaMBs (like Peggy) know everyone in their network, and if you are lucky enough to connect with one, you will find their network much more useful than a LION network.  LIONs love LaMBs. I can contact Peggy and I know she knows everyone in her network and could – should she choose – give me a very warm written, perhaps even verbal recommendation.

Peggy Dolane, @freerangemom:

Peggy Dolane,  principal at Provient Marketing, designs  affordable marketing programs and writes engaging copy that turns your audience into customers.

My strategic network isn’t huge – it’s somewhere around 300 people.  That includes about 100 people I follow closely on Twitter, about 100 LinkedIn contacts (all of whom I have worked with or know personally), about 100 Outlook contacts, and perhaps 50 friends on Facebook.  I’m not counting the hundreds of families I know through my kid’s school, church or community service projects I’ve been involved in – but I probably should!

What it doesn’t have in numbers, it makes up in relationships.  I define my strategic network as my community – people I know well enough to ask for a favor.  My goal is to build relationships, not numbers of contacts.  I don’t accept every invitation I get on LinkedIn, for example, because every one of my LinkedIn contacts are people I’d feel confident in recommending their work and having it reflect back on me.  But that doesn’t mean that I don’t actively mine LinkedIn via participating in groups and answering questions as opportunities to connect to new people. 

I’m an open networker on StumbleUpon, Digg, and BizNik.  I use these networks to reach out to new and broader audiences.  Frankly, I’m still growing into my open network strategy.  I believe open networking has great value, but I’m still cautiously opening my network doors.  I’m fairly open on Twitter – following back nearly anyone who looks like I have something in common with and who isn’t just amassing followers. 

Mari Smith, @marismith:  

Mari Smith is a Relationship Marketing Specialist and Social Media Business Coach.  Dubbed the Pied Piper of Facebook by Fast Company, Mari helps entrepreneurs grow their business profits using an integrated social marketing strategy with particular focus on Facebook and Twitter.

For Facebook, I would call myself a strategic networker more than an open networker. Unlike LinkedIn or Twitter where there are no limitations to the size of your network, Facebook caps your friends at 5,000. (Which is why I strongly recommend setting up a Facebook Fan Page – where you can have unlimited fans). I reached the 5,000 friend limit after about 16 months of strategic networking on Facebook.

My strategy from the beginning of my Facebook journey (July 2007) was to reach out to many well-known influential people in my industry: authors, speakers, trainers, internet marketers, even celebrity actors. (Leonardo Di Caprio was one of my first Facebook friends!)

If certain people were not yet on Facebook, I would find a way to contact them and help them understand the power of Facebook (which is why Fast Company calls me “the Pied Piper of Facebook!”)

Then, what I endeavor to do consistently is what I call "Radical Strategic Visibility" – that is, to be seen in all the right places at the right time by the right people.  Because of the News Feed feature of Facebook, by deliberately and strategically choosing all my activities, I can consistently appear in the Feeds of these highly influential friends and – over time – position myself as the industry expert.

I like to say “it’s not what you know, it’s who you know… and, more importantly, *who knows you.*” Facebook provides an unprecedented opportunity to position yourself consistently as THE go-to person in your niche/industry.

I’m also a huge advocate of the micro-blogging site, Twitter and tweet heartily in conjunction with being active on Facebook.

People to Follow

One of the great aspects of networking is meeting new people. With that in mind, here are a few recommended peeps to follow:

See also Twitter follow recommendations by Viveka and Peggy.

Twitter:

• @guykawasaki
• @garyvee
• @scobleizer
• @dhollings
• @coachdeb
• @unmarketing
• @simonleung
• @problogger
• @copyblogger
• @chrisbrogan
• @denisewakeman
• @mike_stelzner
• @alohaarleen
• @lizstrauss
• @nancymarmolejo
• @websuccessdiva
• @chrisgarrett

LinkedIn:

• Mike O’Neil, http://www.linkedin.com/in/mikeoneil , CEO of Integrated Alliances – premier LinkedIn training site
• Lori Ruff, http://www.linkedin.com/in/loriruff, CAO of Integrated Alliances
• Stan Relihan, http://www.linkedin.com/in/stanrelihan — Great blogs on LinkedIn – LinkedIntelligence
• Shally Steckerl,  http://www.linkedin.com/in/shally, another LinkedIn Expert
• Dawn Todd,   www.linkedin.com/in/executivelifecoach , Excellent Networking Maven

Digg:

• Mike Witt, http://digg.com/users/wittmc — Mike’s passion is helping people grow their at-home businesses.  He has a network of 750+ friends on Digg that he uses judiciously, without spamming.

Facebook:

• Chris Brogan – President, New Marketing Labs, a social media agency and education company.  Facebook Fan Page.
• Jeremiah Owyang – Senior Analyst at Forrester Research and popular web strategist. Web Strategy Facebook Group.
• Ali Brown – Founder & CEO of Alexandria Brown International, leading women worldwide to create amazing lives for themselves via entrepreneurship.  Facebook Profile.
• Kevin Nations – Specialist in Big Ticket profits. Facebook Fan Page.

Join Viveka, Peggy and Mari LIVE on Twitter on Wednesday, January 14, 2009, 5pm PT / 8pm ET to explore more about the pros and cons of open vs. strategic networking.

HERE’S HOW: To read and participate in the live networking tweet-in, log in with your Twitter username at http://tweetchat.com and enter the room for #lion.

[Or, watch the tweets at this search string and chip in with your own #lion tweets from your favorite Twitter app.]

What type of networker are you?  Open ("lion"), Strategic ("lamb"), or your own hybrid style? Write your comment below about your networking style.